abruski17

Hi. We would never test something on live that we haven’t tested on staging. This is a professional website, not a 6th grade class project. This will get edited to something less direct if you can provide decent service from here on out.

• This reply was modified 6 years ago by abruski17.

We’ve already been in touch with you multiple times and you have denied our refund. If you wanted this to be a positive resolution you would have made fair representations, or responded when we provided notice. If this is your way of treating customers you’ve got a long road ahead of you.

Not sure where you guys went to business school, but it’s not your purchaser’s responsibility to provide specs for their hosting packages to the sellor before purchasing a product. It’s YOUR responsibility to post any limitations on your product, particularly when the buyer is operating within a standard and reasonable computing environment.

You have sold your own standards for handling customer service and it’s a part of the WARRANTY that you make as sellors when you collect money for your product.

If you were serious to fix the issue it would have taken place immediately after the issue presented itself, or you’d have tested your product to know you cannot have more than ‘x’ amount of rows or ‘y’ amount of columns. Or you’d disclose your limitations on the front-end before people bother with your product.

Lastly, nobody cursed or swore at you. Stop making stuff up and get to the business of customer service. Surely this thread is already enough to make any reasonable person think twice about downloading ‘your baby.’

Just an update. Pro member here and still haven’t gotten a lick of service. We’re going to cross a week soon.

Sorry, but this was brought to your attention well before the weekend.

Sorry, but if your product has limitations that standard hosting packages don’t adhere to, you should post them before you accept somebody’s money or even if you don’t accept somebody’s money. Say ‘our product can’t handle x amount of columns (23) or y amount of rows (+200) or some variable in between. Don’t say ‘it’s our baby and we want to make it as great as possible,’ say ‘we don’t provide our pro members any real service and ‘we have weekends.’

This is trash – after deleting a table on accident I presume you guys just asked for full FTP access to fix a table on a one-time basis I presume, ignoring the fact that we need the product to actually work, not go through your joke of a customer service experience each time we upload a table that’s more than 5×5 wide. We responded to you and we’re fully expecting to wait another 24 hours for a response, because ‘this is your baby.’ Right.

Another eight hours. Another non-response. The question is — will they come back and try to say that this is somehow not a problem. Or will they reply to this knowing that they shouldn’t sell a product with undisclosed limitations and/or bugs in general, but especially without having service channels setup to handle said limitations and/or bugs.

And by taking down our tables I mean that we had table info in a table, being displayed, and you guys went in there and deleted it in an attempted fix. We gave you admin access not so you could yank on whatever you wanted to yank on, but to advise appropriate fixes (and we have not been advised on any fix since purchasing this product). The Internet doesn’t forget folks — time to circle your wagons and figure out what real service is because this isn’t it.