Ruman Ahmed

Hello @pixelweave, @nadworks,

Thank you for sharing the detailed information. This usually happens when a specific user role is selected to disable Magic Login, as shown in the screenshot: [https://prnt.sc/XFFTg-wSZ6Px].

If any user roles are selected there, please deselect them and try using Magic Login again. Hopefully, this will resolve the issue.

Best regards!
Ruman Ahmed.

Hello @bicounet, @scandidesignco, @nadworks,

Thank you for sharing the detailed information. Could you please try testing the login feature again after installing and activating the latest version of FluentAuth, and then changing the login URL? Hopefully, this will help resolve the issue.

If the issue still persists, please share a bit more context along with a few screenshots or a short screen recording showing how everything is set up. This will help me take a closer look and provide more accurate assistance.

Best regards!
Ruman Ahmed.

Hello @rcwgsy,

Thank you for sharing the detailed information. Currently, when you set the Privacy Policy URL on your website: [https://prnt.sc/MvuayE5JuQzb], the same link is reflected here, as shown in the screenshot: [https://prnt.sc/uq8VexC9FXmM]. If you would like to change this link, please use the custom code snippet below with a code snippet plugin such as FluentSnippets. This should help you update the Terms and Conditions URL accordingly.

https://github.com/RumanCodes/WPManage-Ninja/blob/master/fluent-auth/php-snippets/change-terms-condition-url.php

Best regards!
Ruman Ahmed.

Hello @st3phan5,

Thank you for sharing the detailed information. I have informed our development team, and they will address this issue in an upcoming release.

Please let me know if you have any further questions or if there’s anything else I can assist you with.

Best regards!
Ruman Ahmed.

Hello @torstenl,

Thank you for sharing your concern about displaying the time format in email notification. To achieve this, first, you will need to change the time format in your WordPress settings as shown here: [https://prnt.sc/Ny87dTYtNR7S]. Please ensure to correct date and time format are choose.

After that, go to Event Settings and open the Email Notification Settings. Select the “Full Start and End Timezone from Guest Timezone” shortcode from the shortcode menu in the email body where you’d like the meeting time displayed: [https://prnt.sc/EFrxmDG77tgF]. By following these steps, the meeting date will appear in the desired time format in email notifications as well.

Please let me know if you have any further questions or if there’s anything else I can assist you with.

Best regards!
Ruman Ahmed.

Hello @totallyminimad,

Thank you for sharing the detailed information. This issue is caused by the server’s security system (ModSecurity), not by the snippet itself. The code is valid and safe. That’s why:

• It works correctly on the frontend
• It works when added using the Code Snippets plugin

However, Fluent Snippets saves code using a REST API request. When the server scans this request, ModSecurity blocks it with a 403 Forbidden error because the snippet contains normal WooCommerce logic that reads form data and saves it to the database. This is a false positive from the server firewall.

Possible solutions:

• Ask the hosting provider to whitelist Fluent Snippets or relax the ModSecurity rule
• Temporarily disable ModSecurity, save the snippet, then re-enable it

Hopefully, this might help you in this matter.

Best regards!
Ruman Ahmed.

Hello @coraline79,

Thank you for the detailed explanation. It appears that the SMTP plugin may not connect to any email-sending service, which is why your email notifications are not being sent. The default WordPress wp_mail() function isn’t reliable for sending or processing emails which is why you face this behavior.

To resolve this, please connect your website to an email-sending service by following this guide: [https://fluentsmtp.com/docs-category/drivers/]. After connecting, retest the booking notification email once more.

Additionally, ensure that the email address integrated with FluentSMTP is set in the Global Settings of FluentBooking, as shown here: [https://prnt.sc/WPCrIQgkMYrs]. This should help fix the issue.

Please let me know if you have any further questions or if there’s anything else I can assist you with.

Best regards!
Ruman Ahmed.

Hello @jonas_op,

Thank you for sharing the detailed information. Yes, this is the default behavior in FluentBooking. When a Guest cancels an event, a cancellation email is sent to the Host, as shown in the screenshot: [https://prnt.sc/eV-HTOGHJzRO]. If the Host cancels the event, the notification is sent to the Guest. The same logic applies to rescheduling. I hope this helps.

This was the initial thought behind our decision: when clients cancel or reschedule an event, they are already aware of the change, but the host may not be. That’s why the host needs to receive an email notification. On the other hand, when a host cancels an event, the client should be notified. This is the plan for implementing the feature.

However, if you’d like, I can forward this to our development team so they can review it further for a potential future enhancement.

Please let me know if you have any further questions or if there’s anything else I can assist you with.

Best regards!
Ruman Ahmed.  

• This reply was modified 6 months, 2 weeks ago by Ruman Ahmed.
• This reply was modified 6 months, 2 weeks ago by Ruman Ahmed.