Austin M - a11n

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Hi @alfie1! If I’m understanding you correctly, your different shipping zones are in the same country, but specifying different regions, correct? How are you specifying which states are part of the different zones? If you set this in the shipping zones section of your site (WooCommerce > Settings > Shipping), you should be able to give specific states in Mexico that comprise the zone, rather than the country as a whole. This should make it so that customer addresses only match a specific zone rather than all of them, which will prevent the issue you’re facing. Does that make sense?

Hi @dodieza17. This sounds like a code conflict. This can be verified by doing conflict testing using the [Health Check and Troubleshooting](https://ww.wp.xz.cn/plugins/health-check/) plugin. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site.

These are the steps you should take:

1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as [WP Database Backup](https://ww.wp.xz.cn/plugins/wp-database-backup/) that provide database backup functionality if doing it through your host is not an option.
2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
3. Turn on Troubleshooting Mode in the Health Check plugin by going to **Tools > Site Health > Troubleshooting** and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode:
4. Make sure your theme is set to Twenty Twenty or another default theme.
5. Make sure all plugins are deactivated, and then activate WooCommerce.
6. Repeat the action that is causing the problem.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict.

Hi @dodieza17. I translate your message as:

Hello,
Thanks for your feedback.
This is a variable product. Unfortunately, I cannot reach you with a screenshot.
I haven’t changed anything on the listing since updating WooCommerce.
On the “inventory” tab, the “manage stock” box is unchecked because the stock is written directly in the “variation” tab.
Before when I was on version 3 of WooCommerce, when ordering, the stock updated for single product and variable product.
Since I am in version 4, it only works for simple products.
thank you for your comeback

Do you see any fatal errors in your fatal error logs that match up to when this problem started? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. If so, could you copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?

Thanks @oeadevelopers. I looked at the spreadsheet, and the variations are indeed the reason there are more rows than products. In other words, each variation for each variable product has its own row in the spreadsheet. In WooCommerce, these variations are subsumed under their parent products and aren’t counted. Does that make sense?

Hi @dawidxt. Yes, that makes sense! Essentially, it sounds like you want “conditional variations,” where certain variations (e.g., junior sizes) only show up when certain other variations are selected first (e.g., the junior age group). There is no way out of the box for WooCommerce to do this.

First of all, I just want to clarify that the way this would work by default is that there would be a variation for each possible combination of attributes. So this might look like junior small, junior medium, junior large, senior small, senior medium, senior large.

For conditional variations, your best bet would be a “product kit” type plugin, such as Composite Products. https://woocommerce.com/products/composite-products/ With this, the age would be a component of the product that would then affect the size component. The third component would be the item of clothing itself. So the full composite would include age, size, and item of clothing.

Hi @chumidor. What all was done to fix the issue? If malicious code was being added to WooCommerce files, it might make sense to remove and reinstall the plugin to just make sure all the files are as they should be.

If the inability to export is due to a security measure that was added after the malware attack, you would need to tweak the settings for this to allow for exporting products. Is this as possibility?