Austin M - a11n

Hi @delanthear. Is the shop page set in your WooCommerce product settings (WooCommerce > Settings > Products), as shown here?

Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That might shed some light on the situation.

Thanks!

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Hi @ggg2020, thanks for the screenshots. While it’s not what I was expecting, the screenshots actually did wind up revealing the source of the issue: You’ll notice in the second screenshot that there is an alert right above the different variations saying “5 variations do not have prices. Variations (and their attributes) that do not have prices will not be shown in your store.” As there are only five variations total, this means that none of them can be purchased, which is why the front end is saying that the product is out of stock and unavailable. If you add prices to those variations, the product should work normally.

You’re very welcome Adrien! I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions!

Hi @pedropf. My guess would be that the theme is hiding the buttons. Maybe it’s not fully compatible? I’d recommend conflict testing. You can use the Health Check and Troubleshooting plugin to make this easier. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site.

These are the steps you should take:

1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as WP Database Backup that offer this functionality if backing up your database through your host is not an option.
2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
3. Install the Health Check plugin.
4. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode:
5. Make sure your theme is set to Twenty Twenty.
6. Make sure all plugins are deactivated, and then activate WooCommerce.
7. Repeat the action that is causing the problem.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict.

Hi @adrivall! Yes, this is definitely possible. The user can go to the Orders tab in the My Account page and pay for failed orders there.

Hi @mohdaljaraba. Yes, any of those things are possible, but all of them would require customizations or third party plugins. Per our support policy, customizations are outside the scope of the support we can offer, but we have a customizations page with resources for contacting a developer for help. You can also ask about this on the WooCommerce Slack Community or WooCommerce FB group which are great places for customization questions like this.

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!