Austin M - a11n

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Hi @samuelelizondo. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

I’d also recommend installing a mail logging plugin, such as WP Mail Logging (https://ww.wp.xz.cn/plugins/wp-mail-logging/), which will allow you to see if your site thinks it’s sending the emails or not. Once we know if the emails are getting logged or not, that will help us give you more specific advice.

Thanks!

Hi @tnews612. While most people have updated to WooCommerce 4.4.1 without problems, a few people have run into issues. I’d recommend creating a staging site and testing the upgrade there before upgrading on your live site. For more information on how to create a staging site, see this article: https://robotninja.com/blog/staging-environment-woocommerce/

Hi @feijon. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

Do you see any JavaScript errors on your product search page? You can see how to check for JavaScript errors using your browser of choice here: https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

Hi @wweaver. While I’m not familiar with this particular issue, we’ve seen a few different issues with people upgrading to WordPress 5.5 and WooCommerce 4.4. A lot of these issues are due to WordPress no longer including a migration tool called jquery-migrate. You can find that plugin here. Can you give that plugin a try and see if it fixes your issue?

Hi @kenteush29. I’m not sure exactly how Divi interacts with our page templates, so this might be slightly different with them, but, in general, the answer to this question is that you’d need to modify the associated template files to output H3s instead of H2s. You can read more about our template structure and modifying templates here.

@marketingclarity Great! I’m glad that solved your issue. Yes, the alert about plugins not being tested with the latest version of WooCommerce is usually not something to worry about if you’re updating your plugins regularly. Problems rarely happen for small jumps in plugin versions. They typically happen for larger jumps, like if you don’t update your plugins for a year or two and then try to update things. If you’re worried about it, though, I’d recommend creating a staging site to test updates so that you can be sure everything still works. You can read more about options for doing that here.

@ardoyne12 Thanks for the additional details. Now that you’ve rolled back, I’d recommend updating all your plugins to their latest versions–particularly the core WooCommerce plugin–and then trying to update to WP 5.5 again. My recommendation to Jennifer about using a staging site applies here as well. This will let you test this process without fear of breaking your site.