Austin M - a11n

You’re very welcome, Parham! Cheers!

@marketingclarity The issue with not being able to select the product type is a known issue, and should be solved by updating to the most recent version of the WooCommerce plugin.

@ardoyne12 Thanks for checking for JS errors. That particular error is not something to worry about and isn’t related. If that’s the only one you saw, this probably isn’t due to something going wrong with the JavaScript on the page.

You mentioned that you “cannot get the Site Health to operate as since the update, I cant click on any tabs, etc” Are you able to get to your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” If you’re able to access that, can you post it? That might shed some light on what is going on. Thanks!

Hi @ardoyne12. We’ve had some other reports of this happening as well, although I haven’t been able to replicate it. Feel free to follow along in this thread as well, as it looks like they are reporting the same issue.

Here are the steps I would take:

1. Check for JavaScript errors on the product edit page. You can read about how to check for JavaScript errors using your browser of choice here. If you do find an error, please post it here (either a screenshot or just the text) so that we can take a look. If you don’t already have a screenshot service installed, here are a few options:

* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

2. If you don’t see an JS errors, please look for fatal errors in your fatal error logs. Those would be in WooCommerce > Status > Logs in your dashboard. Once on the logs page, open the dropdown and find any fatal error logs with a date that is after the issue started happening. There could be no error logs as well, which is OK. If you do find any from after the problem started happening, could you paste them into pastebin.com and send us the link?

3. If the two above steps don’t provide anything useful, then move onto full conflict testing. You can use the Health Check and Troubleshooting plugin to make this easier. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site.

These are the steps you should take:

1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as WP Database Backup that offer this functionality if backing up your database through your host is not an option.
2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
3. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode:
4. Make sure your theme is set to Twenty Twenty.
5. Make sure all plugins are deactivated, and then activate WooCommerce.
6. Repeat the action that is causing the problem.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict.

Hi @noobygamer.

When I go to a backend product page, I cannot go to any tab (General, Inventory, Shipping, etc.) and neither can I modify the presentation of the backend page by dragging and dropping the different blocks.

Do you know if this is from one of the MAJs or if it is from a conflict?

It is probably from a code conflict, and I will give our code conflict rundown below, but there are a couple of things you can try before full conflict testing:

1. Do you see any JavaScript errors on the product edit page? You can read about how to check for JavaScript errors using your browser of choice here. If you do find an error, looking at where that error is coming from might point out where the conflict is. EDIT: Could you also post the error here? This can be text or a screenshot. If you don’t already have a screenshot service installed, here are a few options:

* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

2. If you don’t see any JavaScript errors, do you see any fatal errors in your fatal error logs? Those would be in WooCommerce > Status > Logs in your dashboard. Once on the logs page, open the dropdown and find any fatal error logs with a date that is after the issue started happening. There could be no error logs, or errors that are unrelated to the problem, but you might be able to discover the source of the conflict this way as well. If you do find some from after the issue started happening, please paste them into pastebin.com and send us the link.

3. If the two above steps don’t provide anything useful, then move onto full conflict testing. You can use the Health Check and Troubleshooting plugin to make this easier. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site.

These are the steps you should take:

1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as WP Database Backup that offer this functionality if backing up your database through your host is not an option.
2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
3. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode:
4. Make sure your theme is set to Twenty Twenty.
5. Make sure all plugins are deactivated, and then activate WooCommerce.
6. Repeat the action that is causing the problem.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict.

• This reply was modified 5 years, 10 months ago by Austin M - a11n. Reason: Added instructions

Hi @carlosgumiel. I understand you want to add a short description template that automatically populates for new products. I don’t know of a plugin that will do this specifically, but there are many generic template/page customization plugins that would probably have similar functionality. Elementor is a popular page builder plugin that works with WooCommerce stores. There are also plugins like this one that are more targeted to WooCommerce.

You could also accomplish this with code. [This Stack Overflow](https://stackoverflow.com/questions/52231164/default-short-description-in-woocommerce-product-pages) supposedly accomplishes this, although I haven’t tested this code myself and can’t guarantee its efficacy or safety. I found this and similar answers by Googling WooCommerce default description text, so you might have some luck with that.

If worse comes to worse, you could always copy the template text into a text file and then paste it in when you create a new product (although it sounds like you might already be doing this).

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

You’re right @hattrick90, that area of the documentation could definitely be improved. I reached out to our docs team about this after your initial message to get those columns added to the schema (they were previously absent), and it looks like they did add them, but it would help to clarify that they are only relevant for a specific product type. I’ve sent in a new request for that. Thanks for the feedback!

• This reply was modified 5 years, 10 months ago by Austin M - a11n. Reason: typo