ausworkshop

It’s got even worse…. Now when I right click to copy the customer’s email from my form (so I can paste it) another window opens up as a compose box. It seems Google is assuming I want to send that person a whole new email rather than simply replying and keeping it all in the same conversation thread (avoid confusion).

So just when I got used to this extra step of copy and paste I now have an extra step of having to close this annoying pop-up window in between scrolling up and down from the original form entry to the reply I have started and am pasting into.

Ridiculous waste of time! So annoying when something I do every day just gets more and more complicated because someone at Google decides to experiment with a new way of doing things then try to force it upon us as the right way.

Does anyone who actually uses Gmail test these things first before implementing changes upon us all? Or is it just some crazy idea they come up with in a quick meeting while on their way to a long lunch?

Let’s add extra steps to everyone’s lives and complicate it further for them.
Great idea!

That’s the conclusion I came to as well, wasted so much time on this, even spoke to a few people at Google who aren’t even aware of the problem it seems, let alone admit to it. Forget about the extra step involved in actually fixing it for us. Obviously too hard for them to look after their paying customers. Too big to care it seems. They could at least look into it for us when we tell them, instead we have to do all the running around trying to find who is at fault. Crazy world we live in where the giant companies of this world sell us an empty box then we have to fill it with a product and maintain it, fault find it and keep it working for them to keep making money from it. While they use this money to develop and create ‘updates’ that wreak havoc worldwide and costs businesses money and time. Then ignore us when we question their product.

I’ve been told by Google to contact the plugin author as it is not their problem!
Which plugin author?
WpForms?
ContactForm7?
Gravity?

The problem is obviously Gmail for sure. Probably a new security thing we all just have to live with. Perhaps they have no intention of fixing it, perhaps it was done deliberately.
Months go by and no-one involved answers these questions while 1000’s of us wait and try to get on with life.

Thanks, Do you mean the admin email in WP? …I tried that, didn’t work, so I set it all back to the way it was until I find out for sure what is going on.

I have noticed that if I reply to my form using Gmail on my phone (Android) it still works and has the correct email in the To field.

So it only started happening for me on the desktop (where I need it most).
I’m still thinking it’s a Google thing, only started happening recently, WPForms is doing the same thing now as is Contactform7. The one thing in common is they all come in to my Gmail Inbox.

I’ve tried various things to fix.
I’ve now removed Contact form 7 and just using WPForms but the same issue remains.
Only on desktop, perhaps it’s a chrome thing?
Is everyone else who this is happening to using GSuite?

I don’t like to go messing with all my setting spending hours trying to fix until we at least find out what caused it.
This was all working fine.
Somebody changed something with an update and now we spend hours looking in all directions without knowing what caused it in the first place.
SOMETHING CHANGED!
I spoke to Google last week and they say the issue must be with the plugin and to contact the author.
Both plugins are doing it and only if using a desktop (Chrome browser) to do my emails.

Is the issue with Chrome?
GSuite?
Who knows?
Someone must have the answer to this at least.
Then we can work out a decent fix for everyone.

Yes, lots of extra work, its getting annoying, especially if I forget which keeps happening then I have to go to my inbox, delete the one that came to myself and do it again.

And to think we pay for the privilege of using this superior way of doing business in 2018. I was quicker at daily tasks on the pc in 2004 when I first started, and I was doing the same thing back then, simply replying to inquiries from a contact form. Now its my full time job almost and I make less money because of crazy stuff like this slowing me down daily! And paying for all this extra crap just so we can operate online.

Did Google just change this recently? If so it would be nice to have a warning from them when it happens that your business is about to suffer and you will waste hours trying to fix something that simply can’t be fixed anymore. I’m so sick of things just breaking from some issue beyond my control while the giants who cause it continue to grow and make money from all our hard work getting their crap product to work.

I think this explains why mine stopped working recently. I’ve disabled the captcha but now still have the problem with emails replying to myself so I have to copy and paste from the form into the reply to and delete my email address each time I get an enquiry. So annoying and looks like there’s no fix I guess. What is everyone doing?

I can’t find much info on all this. I’ve reached out to WPforms to see if they know anything about it. I’ve checked all my SMPT plugin settings and haven’t changed anything recently.

Yes, but does it work correctly on EVERY device out there???

I had constant reports from customers who said they were entering the right code but it still wouldn’t let them send the form after they filled it all in. I discovered this usually happened on ipads or iphones or safari, I eventually got it working and tested on all these devices but it was an intermittent problem. I then noticed it had stopped working on my Samsung (Android) using Chrome. With customers being so impatient these days it simply wasn’t worth the risk of missing out on orders. A few had taken the time to report the problem to me but I wonder how many others simply gave up and went to a competitor instead.
Not worth the risk!
I’d rather have a few spam emails come through than miss out on orders and annoy my customers with yet another captcha. So I got rid of the captcha, rather than spend yet another day searching for answers to my never ending problems with my website.

If anyone has a better idea I’m all ears 🙂

I just got rid of it, deleted the code. Let the spam roll in I guess! I can’t trust the captcha anymore and it was annoying my potential customers. All this hard work on SEO I’ve been doing is completely wasted if customers get fed up with the form and go else where.

I’m starting to think I should have removed it months ago. Maybe then I wouldn’t be down to my last $50 trying to keep my business afloat. It’s been a quiet month for orders yet my Analytics are climbing higher than ever! I blame the captcha. Spent all day trying to fix an intermittent error then gave up. There’s just too many devices and browsers that can’t seem to handle it and I don’t have the time to monitor it.