Title: BackWPUp's Replies | WordPress.org --- # BackWPUp [ ](https://wordpress.org/support/users/backwpup/) * [Profile](https://wordpress.org/support/users/backwpup/) * [Topics Started](https://wordpress.org/support/users/backwpup/topics/) * [Replies Created](https://wordpress.org/support/users/backwpup/replies/) * [Reviews Written](https://wordpress.org/support/users/backwpup/reviews/) * [Topics Replied To](https://wordpress.org/support/users/backwpup/replied-to/) * [Engagements](https://wordpress.org/support/users/backwpup/engagements/) * [Favorites](https://wordpress.org/support/users/backwpup/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 65 total) 1 [2](https://wordpress.org/support/users/backwpup/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/backwpup/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/backwpup/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/backwpup/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/backwpup/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Why?](https://wordpress.org/support/topic/why-97/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/why-97/#post-18329827) * Hi [@pb_86](https://wordpress.org/support/users/pb_86/) , * We are very sorry to hear about your negative experience with the latest update. Our intention was to streamline and improve the plugin, but we acknowledge that the changes have not met the expectations of many of our users. * Regarding existing tasks, they will continue to run, and we are actively exploring ways to enhance task management in future updates. * Our team is working diligently to address the usability issues with the new interface. In the meantime, you can roll back to the previous version while we make these improvements. You can download version 4.1.7 [here](https://wordpress.org/plugins/backwpup/advanced/). * We thank you for your patience and hope to regain your trust with future updates. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Was soll das???](https://wordpress.org/support/topic/was-soll-das-2/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/was-soll-das-2/#post-18329819) * Hi [@svensson36](https://wordpress.org/support/users/svensson36/) , * We are very sorry to hear that version 5 has been a disappointment and that it’s impacting your workflow on customer projects. Our intention with the update was to streamline the process, but we understand it hasn’t met the needs of many of our users. * Regarding the one-click database download, while it’s not immediately available, you can still back up your database by navigating to the Settings page and using the dropdown in the backup history section. We acknowledge this isn’t the exact experience you were used to, but we are working on making improvements in this area. * Our team is committed to delivering an updated version that retains the straightforward functionality you and your customers have appreciated. In the meantime, if you prefer the previous version while we work on improvements, you can revert to 4.1.7 [here](https://wordpress.org/plugins/backwpup/advanced/). * We thank you for your patience and hope to regain your trust with future updates. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Broken after 5.0 update](https://wordpress.org/support/topic/broken-after-5-0-update/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/broken-after-5-0-update/#post-18329817) * Hi [@greenbluesky](https://wordpress.org/support/users/greenbluesky/) , * We’re truly sorry to hear about your frustration with the recent update. Our goal with version 5 was to streamline the backup process, but we understand that it removed many of the features you relied on. * We want to assure you that we’re actively working to address these issues and improve the product from the ground up. We’ve already reintroduced custom scheduling options and backup history, and backup file formats are being restored this week. We’re also planning to remove the two-job limitation, allowing you to create and edit unlimited backups. These changes aim to restore the flexibility and control you expect from BackWPup. * In the meantime, if you prefer the previous version while we work on improvements, you can revert to 4.1.7 [here](https://wordpress.org/plugins/backwpup/advanced/). * We thank you for your patience and hope to regain your trust with future updates. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Horrible Update – 5.2.2 even worse](https://wordpress.org/support/topic/horrible-update-9/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/horrible-update-9/#post-18329800) * Hi [@igestalten](https://wordpress.org/support/users/igestalten/) , * We understand your frustration, and we’re truly sorry that the update has negatively impacted your experience. Our goal was to streamline the backup process, but we recognize that key functionalities were lost in the process, and we sincerely apologize for that. * Our team is actively working on restoring essential features and fixing reported issues, including backup failures and missing job settings. * In the meantime, if version 4.1.7 worked better for you, you can roll back to it [here](https://wordpress.org/plugins/backwpup/advanced/). * We appreciate your feedback and patience as we work to improve BackWPup. Thank you for sharing your thoughts — they help us make things right. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] The plugin stopped working after the update.](https://wordpress.org/support/topic/the-plugin-stopped-working-after-the-update-2/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/the-plugin-stopped-working-after-the-update-2/#post-18329794) * Hello [@yeske](https://wordpress.org/support/users/yeske/) , * We’re truly sorry for the inconvenience the update has caused. We understand your frustration with the read-only mode and the limitations it imposes. The introduction of the two-job limit was intended to simplify usage, but we recognize that it has caused inconvenience for many of our users. * We’ve already brought back custom scheduling and backup history based on user feedback, and we’re actively working on restoring the ability to create and edit as many jobs as needed. Our goal is to restore the flexibility and functionality you expect from BackWPup. Please rest assured that we value all our users and are committed to ensuring that the free version remains both functional and reliable. * In the meantime, you can revert to the previous version while we refine the current one. Version 4.1.7 is available [here](https://wordpress.org/plugins/backwpup/advanced/). * Thank you for your patience! * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Version 5 broke 150 sites of mine](https://wordpress.org/support/topic/version-5-broke-150-sites-of-mine/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/version-5-broke-150-sites-of-mine/#post-18329630) * Hi [@emailagency](https://wordpress.org/support/users/emailagency/) , * We’re truly sorry for the frustration this update has caused. We understand how disruptive this experience has been, and we regret that it led you to take these steps. * We’re actively working to bring back critical functionality, including restoring more flexibility for job management and improving overall stability. Many fixes have already been implemented, including several PHP 8.x-related warnings in version 5.0.4, and we’re continuing to address issues in upcoming updates. * If you’re open to it, we’d love to assist in troubleshooting any remaining issues you’re facing. * In the meantime, if you prefer to revert to the previous version while we refine the experience, you can download 4.1.7 [here](https://wordpress.org/plugins/backwpup/advanced/)( as [@wordpressdennis](https://wordpress.org/support/users/wordpressdennis/) kindly suggested). * We appreciate the time you spent using BackWPup and hope that we can regain your trust as we continue improving. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] unnecessary reduction in functionality](https://wordpress.org/support/topic/unnecessary-reduction-in-functionality/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/unnecessary-reduction-in-functionality/#post-18329579) * Hi [@thebenst](https://wordpress.org/support/users/thebenst/) , * We’re sorry to hear that version 5 hasn’t met your expectations. We understand that the functionality and usability of the previous version were key reasons why you relied on BackWPup, and we sincerely apologize for any disruption this update has caused. * The new UI was designed to streamline the backup process, but we acknowledge that we need to improve usability from the ground up, along with restoring essential functionalities. We’re committed to achieving these improvements with releases in the very short term. * In the meantime, if you’d prefer to revert to version 4.1.7, you can download it [here](https://wordpress.org/plugins/backwpup/advanced/). * We appreciate your feedback and patience as we work to enhance BackWPup. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Update is terrible](https://wordpress.org/support/topic/update-is-terrible/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/update-is-terrible/#post-18329572) * Hello [@janwill](https://wordpress.org/support/users/janwill/) , * We’re sorry to hear that you’re dissatisfied with the new version. * Our goal with this update was to streamline the backup process and make it more intuitive, but we acknowledge that the changes have impacted usability. We are actively working to address these concerns. * We are committed to enhancing your experience by restoring key functionalities that users relied on in previous versions. This includes improving usability and reintroducing features to enhance the overall backup experience. * If you prefer, you can revert to the previous version while we refine the current one. Version 4.1.7 is available [here](https://wordpress.org/plugins/backwpup/advanced/). * We appreciate your patience and understanding as we work to improve BackWPup. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Awful step backward](https://wordpress.org/support/topic/awful-step-backward/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/awful-step-backward/#post-18329534) * Hi [@anybodesign](https://wordpress.org/support/users/anybodesign/) , * We’re truly sorry that the update has been disappointing for you. Our goal was to simplify the backup process, but we understand that the execution fell short of expectations. * We’ve already restored custom scheduling and backup history based on user feedback, and we’re actively working on enhancing job management, including allowing more than two backup jobs. We’re also addressing usability concerns to make navigation clearer and the overall experience smoother. * Additionally, we are committed to fixing any bugs in the product to ensure it functions reliably and effectively. * We appreciate your past support of BackWPup and hope you’ll consider sticking with us as we continue to refine the plugin. In the meantime, you can roll back to version 4.1.7 [here](https://wordpress.org/plugins/backwpup/advanced/). * Thank you for your feedback — it’s invaluable in helping us improve BackWPup. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Update killed the plugin](https://wordpress.org/support/topic/update-killed-the-plugin-2/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/update-killed-the-plugin-2/#post-18329524) * Hi [@potatolove](https://wordpress.org/support/users/potatolove/) , * We’re really sorry that the update has affected your experience with BackWPup. The “”Backup Now”” issue should be resolved in the latest version, but if you’re still encountering problems, we’d love to investigate further—please reach out so we can help. * We’re also actively working on reversing the two-job limit to bring back more flexibility in scheduling and customization. We truly appreciate your patience as we continue improving the plugin. * If you’d prefer to revert to the previous version while we work on these updates, you can download 4.1.7 [here](https://wordpress.org/plugins/backwpup/advanced/). * Thanks for your support over the years, and we hope to make BackWPup a tool you love again. * Best, The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] v5 update creates critical error on site](https://wordpress.org/support/topic/v5-update-creates-critical-error-on-site/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/v5-update-creates-critical-error-on-site/#post-18329522) * Hi [@guiliguili](https://wordpress.org/support/users/guiliguili/) , * We’re really sorry to hear that the update caused a critical error and disrupted your site. That’s absolutely not the experience we want for our users, and we truly apologize for the frustration. * In most cases, this could be due to a conflict or an incomplete update. If you’re open to it, reinstalling the plugin might help resolve the issue. If the problem persists, we’d appreciate the opportunity to investigate—please reach out to us so we can take a closer look. * We are committed to restoring all of the functionality and usability that our users previously enjoyed, and we’d love for you to stick around as we roll out these enhancements. * In the meantime, you can revert to the previous version while we make these updates. You can find all releases at the very bottom of this page [here](https://wordpress.org/plugins/backwpup/advanced/). * Thanks for your understanding, * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Version 5 is completely unreliable, backups are not usable](https://wordpress.org/support/topic/version-5-is-completely-unreliable-backups-are-not-usable/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/version-5-is-completely-unreliable-backups-are-not-usable/#post-18329519) * Hi [@bsoftde](https://wordpress.org/support/users/bsoftde/) , * Thanks for sharing your thoughts. * The new UI was designed to streamline the backup process, but we understand that it hasn’t met expectations for many users. We sincerely apologize for the frustration this has caused. * We’ve already brought back custom scheduling and backup history based on feedback, and we’re actively working on restoring greater job flexibility and additional backup options in upcoming updates. * Your feedback is incredibly valuable, and we appreciate your patience as we continue improving BackWPup. We hope to make it a tool you can rely on again. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Version 5.0 is a joke.](https://wordpress.org/support/topic/version-5-0-is-a-joke/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/version-5-0-is-a-joke/#post-18329515) * Hi [@1shot2killz](https://wordpress.org/support/users/1shot2killz/) , * We’re sorry to hear that the update has made BackWPup feel unusable for you. Our goal was to simplify the backup process, but we understand that many users relied on more advanced customization options. * We’ve already brought back custom scheduling and backup history based on user feedback, and we’re actively working on restoring greater job flexibility, including the ability to manage multiple jobs and select backup formats in upcoming releases. * We truly appreciate your feedback and patience as we continue refining the plugin. If version 4.1.7 works better for you in the meantime, you can download it [here](https://wordpress.org/plugins/backwpup/advanced/). * Thanks for sticking with us — we’re working hard to bring back the functionality you need. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Version 5.0.3 is painful](https://wordpress.org/support/topic/version-5-0-3-is-painful/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/version-5-0-3-is-painful/#post-18329513) * Hi [@dcjsaun](https://wordpress.org/support/users/dcjsaun/) , * We’re really sorry that the update hasn’t met your expectations. We understand how important it is to have full control over your backups, including compression formats and folder selection. * Our goal with the update was to simplify backup management for new users, but we recognize that in doing so, we removed some of the advanced customization options that many users relied on. We are committed to bringing back a lot of the functionality and usability that our users previously enjoyed. * We appreciate that having only a read-only mode isn’t sufficient for managing your previous backup jobs. That’s why we’re actively working to restore the ability to create, edit, and schedule backup jobs as needed. * Regarding the ZIP compression option, it’s currently available through our helper plugin, but we’ll be bringing it back as a built-in setting in the next few days. * If you prefer, you can use version 4.1.7 for now while we continue to improve the current version. You can download it from [here](https://wordpress.org/plugins/backwpup/advanced/). * We appreciate your patience and feedback. * The BackWPup Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] PHP Warning displaying (Editor User)](https://wordpress.org/support/topic/php-warning-displaying-editor-user/) * Plugin Author [BackWPUp](https://wordpress.org/support/users/backwpup/) * (@backwpup) * [1 year, 3 months ago](https://wordpress.org/support/topic/php-warning-displaying-editor-user/#post-18329507) * Hi [@prspyy](https://wordpress.org/support/users/prspyy/) & [@blackslashcreative](https://wordpress.org/support/users/blackslashcreative/), * We’re really sorry for the issues you’re facing after the update, and we appreciate you taking the time to report them. * We’ve already addressed several PHP 8.x-related warnings in version 5.0.4, and the plugin menu appearing for non-admin users will be fixed in the next release. We understand how frustrating this can be, and we’re actively working to refine the experience. * We’re also working on bringing back the ability to create and manage multiple backup jobs, so more flexibility is on the way. * If you’re still seeing these warnings or experiencing role-related issues after updating, please reach out so we can take a closer look and help resolve them. * We truly appreciate your patience and support as we continue improving BackWPup! * The BackWPup Team Viewing 15 replies - 1 through 15 (of 65 total) 1 [2](https://wordpress.org/support/users/backwpup/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/backwpup/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/backwpup/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/backwpup/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/backwpup/replies/page/2/?output_format=md)