Title: beatrice12's Replies | WordPress.org --- # beatrice12 [ ](https://wordpress.org/support/users/beatrice12/) * [Profile](https://wordpress.org/support/users/beatrice12/) * [Topics Started](https://wordpress.org/support/users/beatrice12/topics/) * [Replies Created](https://wordpress.org/support/users/beatrice12/replies/) * [Reviews Written](https://wordpress.org/support/users/beatrice12/reviews/) * [Topics Replied To](https://wordpress.org/support/users/beatrice12/replied-to/) * [Engagements](https://wordpress.org/support/users/beatrice12/engagements/) * [Favorites](https://wordpress.org/support/users/beatrice12/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 2,434 total) 1 [2](https://wordpress.org/support/users/beatrice12/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/beatrice12/replies/page/3/?output_format=md)… [161](https://wordpress.org/support/users/beatrice12/replies/page/161/?output_format=md) [162](https://wordpress.org/support/users/beatrice12/replies/page/162/?output_format=md) [163](https://wordpress.org/support/users/beatrice12/replies/page/163/?output_format=md) [→](https://wordpress.org/support/users/beatrice12/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Custom Login Page Customizer] Thanks](https://wordpress.org/support/topic/thanks-2572/) * Plugin Support [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 1 week ago](https://wordpress.org/support/topic/thanks-2572/#post-18510652) * Thanks a lot for your review! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Modula Image Gallery - Photo Grid & Video Gallery] Conflict with Imagify](https://wordpress.org/support/topic/conflict-with-imagify-4/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 1 week ago](https://wordpress.org/support/topic/conflict-with-imagify-4/#post-18510651) * Hello [@quinox](https://wordpress.org/support/users/quinox/), * Thanks for reaching out to us! * If you want to keep using Modula and Imagify together, please go to Settings > Imagify > and scroll to the “Optimization Webp format” section > uncheck the options to convert images to webp and save. * Please let me know if it helps! * Warmly, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Modula Image Gallery - Photo Grid & Video Gallery] Import from Foo Gallery?](https://wordpress.org/support/topic/import-from-foo-gallery/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 1 week ago](https://wordpress.org/support/topic/import-from-foo-gallery/#post-18510635) * Hello [@checmark](https://wordpress.org/support/users/checmark/), * Thanks for reaching out to us! * Yes, it is possible to migrate your Foo Galleries. Please follow the steps here: [https://wp-modula.com/kb/migrate-import-and-export-modula-galleries/](https://wp-modula.com/kb/migrate-import-and-export-modula-galleries/) * If you have any questions, I am here for you! * Warmly, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Modula Image Gallery - Photo Grid & Video Gallery] Search option](https://wordpress.org/support/topic/search-option-12/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 1 week ago](https://wordpress.org/support/topic/search-option-12/#post-18510629) * Hello [@qwik3r](https://wordpress.org/support/users/qwik3r/), * Thank you very much for letting us know! * I opened a ticket with our development team regarding this issue and we will look closer into it. * Apologies for the inconvenience! * Warm regards, * Beatrice. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Filr - Secure document library] Many features are useless](https://wordpress.org/support/topic/many-features-are-useless/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 1 week ago](https://wordpress.org/support/topic/many-features-are-useless/#post-18510621) * Hello [@bbajohr](https://wordpress.org/support/users/bbajohr/), * We’re really sorry to see your 1-star review, especially since we didn’t have a fair chance to assist you before it was posted. * We saw your message come through our contact form, and we are more than willing to help troubleshoot the preview issue and clarify the ZIP behavior. * We always aim to deliver a great experience, and we’re here to work with you to resolve any issues. If you’re open to it, we’d love the opportunity to turn things around. * Kind regards, Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Download Monitor] Download Report shows empty information, only loading gif](https://wordpress.org/support/topic/download-report-shows-empty-information-only-loading-gif/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 1 week ago](https://wordpress.org/support/topic/download-report-shows-empty-information-only-loading-gif/#post-18506709) * Hello [@yacsha](https://wordpress.org/support/users/yacsha/), * I noticed you already reached out to us via our contact form and we will continue our conversation there. * I will mark this thread as resolved. * Warmly, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Strong Testimonials] Too big picture on a defolt testimonial page](https://wordpress.org/support/topic/too-big-picture-on-a-defolt-testimonial-page/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/too-big-picture-on-a-defolt-testimonial-page/#post-18497230) * Hello [@guronus](https://wordpress.org/support/users/guronus/), * I noticed you already reached out to us via our contact form and we will continue our conversation there. I will mark this thread as resolved. * Warmly, * Beatrice. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Download Monitor] Powerful, Reliable, and Developer-Friendly Download Management Solution](https://wordpress.org/support/topic/powerful-reliable-and-developer-friendly-download-management-solution/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/powerful-reliable-and-developer-friendly-download-management-solution/#post-18488736) * Hello [@axatelvial](https://wordpress.org/support/users/axatelvial/), * Thank you very much for your kind words and review! We truly appreciate it! You rock! ❤️ * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Modula Image Gallery - Photo Grid & Video Gallery] They will keep billing you after you cancel](https://wordpress.org/support/topic/they-will-keep-billing-you-after-you-cancel/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/they-will-keep-billing-you-after-you-cancel/#post-18487021) * Hello [@eshmookler](https://wordpress.org/support/users/eshmookler/), * We’re sorry to hear about your experience. However, we’d like to clarify that when a subscription is canceled through the proper process, no further charges are made. Our system automatically ensures that canceled subscriptions do not renew. * Warm regards, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kali Forms — Contact Form & Drag-and-Drop Builder] Contact form fails to send using SMTP](https://wordpress.org/support/topic/contact-form-fails-to-send-using-smtp/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/contact-form-fails-to-send-using-smtp/#post-18485012) * Hello [@theclov](https://wordpress.org/support/users/theclov/), * Thanks for reaching out to us! * Can you please send us some screenshots of your settings? You can upload them here via Imgur. * If you are not comfortable sending them here, please reach out to us via[ our contact form,](https://kaliforms.com/contact-us/) and we will help you ASAP. * Warmly, * Beatrice. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Custom Login Page Customizer] Works as intended.](https://wordpress.org/support/topic/works-as-intended-251/) * Plugin Support [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/works-as-intended-251/#post-18485003) * Thanks a lot for your feedback and review! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[FancyBox for WordPress] Captions content changed](https://wordpress.org/support/topic/captions-content-changed/) * Plugin Support [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/captions-content-changed/page/2/#post-18483189) * Hello [@malae](https://wordpress.org/support/users/malae/), * It looks like the older Twenty Eleven theme causes the caption problem. That theme doesn’t fully work with some of the newer code used in the latest FancyBox update. When you tried a newer theme like Twenty Nineteen, the problem went away, so the theme seems to be the main issue. * For now, it’s fine to keep using Fancybox version 3.3.5; there are no known security problems with it. Just keep in mind that in the future, if WordPress or other plugins are updated, the older version might not work as well. * Warmly, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Passster - Password Protect Pages and Content] images affected after login](https://wordpress.org/support/topic/images-affected-after-login/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [11 months ago](https://wordpress.org/support/topic/images-affected-after-login/#post-18476056) * Hello [@brazmus](https://wordpress.org/support/users/brazmus/), * I noticed that you already reached out to us via our contact form and we will continue our conversation there. * All the best, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Modula Image Gallery - Photo Grid & Video Gallery] Masonry gallery not properly aligned](https://wordpress.org/support/topic/masonry-gallery-not-properly-aligned/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [11 months ago](https://wordpress.org/support/topic/masonry-gallery-not-properly-aligned/#post-18471920) * Hello [@antoniofourmark](https://wordpress.org/support/users/antoniofourmark/), * Can you please change the Number of Columns to Automatic and set the Last Row Alignment to Center? * Let me know if it helps! * Warmly, * Beatrice. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Passster - Password Protect Pages and Content] passlist page doesn’t load](https://wordpress.org/support/topic/passlist-page-doesnt-load/) * [beatrice12](https://wordpress.org/support/users/beatrice12/) * (@beatrice12) * [11 months ago](https://wordpress.org/support/topic/passlist-page-doesnt-load/#post-18471919) * Hello [@treeflips](https://wordpress.org/support/users/treeflips/), * Thanks for reaching out to us! * Can you please send us some screenshots of how this is displayted on your end? You can upload them here via Imgur. * If you are not comfortable sending them here, please reach out to us via our contact form [here](https://passster.com/contact-us/), and we will help you ASAP. * Warmly, * Beatrice. Viewing 15 replies - 1 through 15 (of 2,434 total) 1 [2](https://wordpress.org/support/users/beatrice12/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/beatrice12/replies/page/3/?output_format=md)… [161](https://wordpress.org/support/users/beatrice12/replies/page/161/?output_format=md) [162](https://wordpress.org/support/users/beatrice12/replies/page/162/?output_format=md) [163](https://wordpress.org/support/users/beatrice12/replies/page/163/?output_format=md) [→](https://wordpress.org/support/users/beatrice12/replies/page/2/?output_format=md)