beautifybalham
Forum Replies Created
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Hello @mrdaro ,
Thank you for your patience and for your help.
From further testing we’ve found donations working OK.
I couldn’t see any errors in the logs sadly (Donations -> Tools -> Logs), so no record of the eternal spinning window or the message I saw.
However, we have fingers crossed that all is working as it should be based on recent testsThank you again for your help!
Hi @mrdaro ,
Thank you for your quick response!
I implemented the cache exclusions with WP engine support based on your guidance, and am pleased to say that the donation went through PayPal without issue! Thank you so much!However, although PayPal worked fine, the Credit Card attempt was less successful.
Sadly, when going through the same process via Credit Card the following message is shown with a spinning wheel in front a dark grey frame:
“Donation Processing…
Checking donation status with PayPal.
This will only take a second!”No updates are given, but scrolling to the top of the form underneath the dark grey frame shows the message:
“The request was refused”.I’m working to the assumption that I may have entered my credit card details incorrectly (and asking others to test accordingly – this will be a bigger issue if this is not the case), but wanted to ask if there is any reason why the ‘Donation Processing…’ message stayed up for so long if the request was refused, and why the ‘Donation Failed’ page didn’t load?
Thank you again for all your help!