Beauty of Code (woo-hc)

Hey @isabella92 ,

Thanks for reaching out! I’d just like to make sure I’m understanding your issue correctly. Are you expecting the “New order” email to be sent to the customers email address after clicking resend?

If so, this specific option re-sends the “New order” email, which goes to the admin email (or the specified email address in this email types settings):

So, the customer wouldn’t actually receive this specific email notification as it is sent to the admin email. You can read more about this in the Email Settings documentation here:

https://woocommerce.com/document/configuring-woocommerce-settings/emails/#email-notifications

However, if you, as the admin, are not receiving the New order email after resending this, please can you double-check the email address added to the Recipient(s) field is correct? You can find this via WooCommerce → Settings → Emails, and clicking Manage next to the “New order” email type, like so:

Hope this helps, and please let us know if you have any other questions, or if I’ve misunderstood the issue in any way. 🙂

Cheers!

Hey @penelope323 ,

It’s possible that this plugin may be contributing to the override:

Kadence WooCommerce Email Designer: by Kadence WP – 1.5.13

You can use the free Health Check plugin which allows you to change the theme, and deactivate plugins, while still logged in, without affecting normal visitors to your site or making direct changes to your live site.

You can download the free Storefront theme here and then upload this to your site, but do not activate it. Next you can start troubleshooting with the Health Check plugin by enabling Storefront as the theme, and deactivating the Kadence WooCommerce Email Designer plugin, creating a test order and checking if the email is received. You can read more on how to run a conflict test, here:

https://woocommerce.com/document/how-to-test-for-conflicts/

WC Version: 9.3.3
WC Database Version: 9.2.3

Also, it looks like there is a mismatch between the WooCommerce core version, and the WC Database version which can cause unexpected behavior. I’d suggest updating your WooCommerce Database to to ensure optimal performance. This can be done via WooCommerce → Status → Tools → Update database.

Please let us know how this goes!

Hey @d88pak ,

Glad @reynierc was able to help point you in the right direction here!

Just to add, WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it works the way you need.

Should you have any pre-sales-related questions, please contact us directly at WooCommerce.com → My Account → Support. You will need to create an account if you do not have one already.

I’ll go ahead and mark this as resolved, however feel free to create a new topic if you need any further help with WooCommerce core. 🙂

Cheers!

Hey @romino12 ,

Thanks for reaching out! If you create a standard product and proceed to place a test order, does this same issue happen? If not, it looks like the issue relates to the Bookable product.

Chauffeur Taxi Booking System for WordPress: by QuanticaLabs

Since you’re using the Chauffeur Taxi Booking System for WordPress: by QuanticaLabs plugin which is a third-party plugin, you’ll need to reach out to them directly for further help with this:

https://support.quanticalabs.com/forum/category/84/chauffeur-taxi-booking-system-for-wordpress

Hope this helps!

Hey Mattia,

You’re very welcome, glad to hear it! I’ll go ahead and mark this as resolved then, however feel free to create a new topic if you need any further help.

Also, if you have a minute, we’d love it if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Have a great day yourself. 🙂

Cheers!

Hey @realpower ,

Thanks for reaching out! An import may help resolve the issue here. 🙂 Can you please try the following and see if it does the trick:

• Navigate to Analytics → Settings, scroll down to Date type, and make sure that Date Created is selected on the dropdown:

• Navigate to WooCommerce → Status → Tools, and click on Clear analytics cache
• Import Historical Data

If there is still no data, you can go back to Analytics → Settings, delete the previously imported data, and then run the import tool again:

The deletion is for the Analytics data only. This doesn’t delete your products, orders, customers, etc. You are able to read more about this process here:

https://woocommerce.com/document/woocommerce-analytics/#analytics-settings__import-historical-data

Please let us know how this goes!

Hey John,

Thanks for reaching out! It looks like the issue you’re experiencing relates to WooPayments. Since this specific forum is dedicated to support related to the free WooCommerce core plugin, can you please create a new topic in the WooPayments forum here:

https://ww.wp.xz.cn/support/plugin/woocommerce-payments/

Further support will be provided there. 🙂

Thanks!

Hey @appchs843 ,

I’m sorry to hear about the issue you’re facing with New order emails! If I understand correctly, the deprecated warning pops up when clicking to enable the New order emails and saving the changes, yes?

Does this issue happen with all email types, or only the New order email? Can you please share a clear screenshot of the warning as you’re seeing it on your end? If you don’t already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in your reply here.

Additionally, can you please share the following:

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Cheers!