Beauty of Code (woo-hc)
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Square] There was an error processing your orderHey @sethturin ,
It looks like this issue happens because Square needs a customer token saved to process one-click upsells. For logged-in users, this works fine since WooCommerce Square can securely save the customer token to their account. But for guest users, WooCommerce Square doesn’t keep these tokens for privacy and security reasons, which makes it tricky to handle one-click upsells in guest checkouts
My best bet would be to submit a feature request so that our developers could dig into this and see if it is possible. You can do this here: https://woocommerce.com/feature-requests/square/
I know this may not be the answer you were hoping for, but I do hope it helps get you pointed in the right direction! 🙂
Cheers
Forum: Plugins
In reply to: [WooCommerce] Stock problemHey @hybridmedia ,
Glad to hear that you’ve managed to find the culprit! Since further support will be provided by the Country Based Restrictions for WooCommerce plugin developers, feel free to create a new topic if you need any further help with WooCommerce core. 🙂
Also, if you have a minute, we’d love it if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Shipping ZonesHey @xscontrol ,
This should be possible by using postal code-based zones. For example, you’ll create a Shipping Zone targeting Cape Town (City Bowl, Northern Suburbs, Southern Suburbs, Atlantic Seaboard) using Postcode numeric ranges, like so:
You can then do the same for George, Knysna/Plett, Hermanus, Stellies/Somerset West, Garden Route, etc.:
You can read more about setting up numeric ranges in our support documentation here:
https://woocommerce.com/document/setting-up-shipping-zones/#adding-a-new-zone
Please give this a go and see if this does the trick?
Cheers!
Hey @sitebolts ,
I’m sorry to hear that you’re experiencing a similar issue!
Since you’ve mentioned this may be more related to WooCommerce and/or Stripe, and you’re using a different Stripe payment gateway plugin, would you please create a new topic in the WooCommerce core support forum so that we can dig into this a bit more?
We’ll be happy to take a closer look at this and see what’s going on. 🙂
Cheers!
Forum: Plugins
In reply to: [WooCommerce] “Your report will be emailed to you” … never arrivesHey @ravenousravendesign ,
I’m sorry to hear that you’re experiencing the same issue with the latest version of WooCommerce!
We’ll be happy to take a closer look at this and see what’s going on. Since each sites setup differs, and in order to align with the forum guidelines, would you please start your own topic?
We’ll be more than happy to help there. 🙂
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Purchase Triggers New Registration FunctionsHey @tboy123 ,
Glad to hear you’ve managed to find the culprit! I’ll go ahead and mark this as resolved then, feel free to create a new topic if you need any further help. 🙂
Cheers.
Hey @essentiarts ,
That’s really great to hear – you’re very welcome! I’ll go ahead and mark this as resolved then. Feel free to create a new topic if you need any further help. 🙂
Also, if you have a minute, we’d love it if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Cheers!
Hey @essentiarts ,
Thanks for the update, and for sharing the SSR! It looks like the issue you’re facing may be related to the field settings in the customizer. A potential solution has been provided in this thread here:
Can you give that a go and see if it resolves the issue on your end?
Cheers!
Hey @essentiarts ,
Thanks for reaching out! I’m unable to reproduce this issue with the latest version of WooCommerce and the default Storefront theme.
Does this happen with various payment methods on checkout, or only a specific payment method? If you’re unsure, can you please place a test order using a different payment method, like Cash on Delivery, and see if this resolves the issue?
Since certain payment gateways may require these details, I’d just like to rule out a payment gateway issue happening here.
If the problem is still there when testing with COD on checkout, can you please share a copy of the following:
- System Status Report: navigate to WooCommerce → Status. Select
Get system reportand thenCopy for support. - Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Setup problemHey @hbg24 ,
The
NotFoundError: Failed to execute 'removeChild' on 'Node'error is typically a JavaScript issue and can sometimes happen due to outdated or cached JavaScript in your browser. Can you try clearing your browser’s cache and cookies, then try reloading the page.If that makes no difference, since a conflict between WooCommerce and a theme or another plugin can trigger this error, let’s see if running a conflict test resolves the issue. To do this, can you temporarily switch from Divi to a default theme, like Storefront, to see if this resolves the issue?
If that makes no difference, can you try temporarily deactivating all plugins except for WooCommerce and see if that makes any difference? If the error goes away, you can re-enable plugins one by one and check after each activation to identify the conflicting plugin.
You can read more on how to test for conflicts here: https://woocommerce.com/document/how-to-test-for-conflicts/
We recommend using the free Health Check plugin which allows you to change the theme, and deactivate plugins, while still logged in, without affecting normal visitors to your site or making direct changes to your live site.
Let us know how this goes!
Forum: Plugins
In reply to: [WooCommerce] Setting discount in the future doesnt workHey @nick-salinas ,
I’m sorry to hear that you’re experiencing a similar issue!
We’ll be happy to take a closer look at this and see what’s going on. Since each sites setup differs, and in order to align with the forum guidelines, would you please start your own topic?
We’ll be more than happy to help there. 🙂
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Critical error from WooPayments after updateHey @simonlucarenda ,
Sounds like a plan!
We’ll be here to take a closer look at the error log once you’ve managed to run through those steps.
Cheers
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Payments disabledHey @stanchat ,
I’m sorry to hear that you are experiencing issues with your WooPayments account, this sounds frustrating.
Since this is an account-related issue, we’ll need to take a closer look at this internally to see what’s going on. Please can you reach out to us directly via WooCommerce.com → My Account → Support. You may need to create an account before you’re able to access that page.
In the meantime, it may be helpful going through this guide, as it provides troubleshooting steps for this specific issue:
https://woocommerce.com/document/woopayments/deposits/why-deposits-suspended/
Hope this helps!
Forum: Plugins
In reply to: [WooCommerce] Does any human work at Woocommerce?Hey @tristrings ,
Thanks for reaching out!
There are indeed still humans working internally. 🙂 What typically happens is our bot answers the initial request and if the response there doesn’t resolve the issue, you can respond directly to the ticket mentioning that the issue is not resolved, and a Happiness Engineer will respond back to you.
We’re happy to help you here in the thread if you’d like to provide a bit more info on what you’re currently experiencing with the product pages, and where you’re noticing modifications? If a screenshot helps, please share one with us here.
If you don’t already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in your reply here.
Alternatively, if you’d like to provide your ticket number, we’re happy to take a look at the current status of the ticket?
Cheers,
Forum: Plugins
In reply to: [WooCommerce] Pause/Skip monthly recurring subscriptionHey @joekercom ,
Thanks for reaching out!
It looks like you need some help with WooCommerce Subscriptions. Since this relates to a premium extension, you’ll need to contact us directly via WooCommerce.com → My Account → Support. You may need to log in to the account used to purchase the extension, before you’re able to access that page.
As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there.
Just to add – it does look like there is a feature request added for this, here:
https://woocommerce.com/feature-request/put-a-subscription-on-pause/
Cheers!
- System Status Report: navigate to WooCommerce → Status. Select