Beauty of Code (woo-hc)

Hey @zamaanonline ,

It looks like you’ve managed to get this sorted – nice work!

Since this has been resolved, feel free to create a new topic if you need any further help with WooCommerce core. 🙂

Cheers!

Hey @achchiraj ,

Glad to hear it – you’re very welcome!

Since further support will be provided internally, feel free to create a new topic if you need any further help with WooCommerce core. 🙂

Cheers!

Hey @achchiraj ,

Can you log out of your WooCommerce.com account and then access the WooCommerce “Contact Us” page directly here. Next, click on “I need help with my account or with a product I purchased on Woo.com“, and then “Can’t find an answer? Contact us!“:

A pop-up contact form should then appear:

You can then complete the support request form there.

Hope this helps!

Hey @rezamnchr ,

Thanks for reaching out!

Kindly note that support for third-party plugins/themes is outside our scope of support.

Since the issue is resolved when switching to the default Twenty Twenty-Four theme, it indicates a conflict within the Hello Elementor Theme. I’d suggest reaching out to the theme developers for further help with this. Here is a direct link to their dedicated support forum:

https://ww.wp.xz.cn/support/theme/hello-elementor/

Hope this helps get you pointed in the right direction!

Hey @ugur789 ,

It looks like the affected product is a subscription product, correct? Are there any other subscription products on the site, and if so, do they also experience this issue? Also, to clarify, you are not experiencing this issue with non-subscription based products, right?

If that’s the case, it looks like the issue may be tied to the subscription product, and Mollie. I’m able to see that you’re using WooCommerce Subscriptions – which is compatible with Mollie.

WooCommerce Subscriptions: door WooCommerce – 6.5.0

Since you’re using a premium extension, WooCommerce Subscriptions, please can you contact us directly via WooCommerce.com → My Account → Support. You may need to log in to the account used to purchase the extension, before you’re able to access that page.

As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there.

Hope this helps!

Hey @simonlucarenda ,

Good call on using a staging site! Are you able to access your WordPress admin area?

If not, please try logging into your site via cPanel or FTP and renaming the plugins folder under /wp-content/plugins/ to something like plugins.old. This will deactivate all plugins on the site.

Next, can you try enabling WP_DEBUG in your wp-config.php file to get more details on the error. You can do this by adding the following lines:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

This will log any errors to a debug.log file in your wp-content folder, which might give clues about what’s causing the issue. Please share any logged errors with us here.

You can also read more about this here:  https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/

Cheers!

Hey @gianlucapantaleo ,

The issue you’re experiencing with variation selections not staying selected sounds like it could be due to a conflict with a plugin or the custom templates in use, especially since it’s affecting specific browsers and devices.

The following plugins stand out in the System Status Report, as they direct target the variations:

Variation Swatches for WooCommerce: di AovUp – 2.2.2
Additional Variation Images Gallery for WooCommerce - Pro: di Emran Ahmed – 1.3.25

If you temporarily disable those 2 plugins, does that resolve the issue? If not, it also looks like the current theme on the site overrides the default single product page and images:

divi-child/woocommerce/content-single-product.php
/home/customer/www/alika-cosmetics.com/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home/customer/www/alika-cosmetics.com/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php

Can you try temporarily switching to a default theme, like Storefront, and see if this resolves the issue?

Please let us know how this goes!