bitsstech

Hello @justrsin, can you please email your webhook url and the screenshot of plugin’s shiprocket configuration to [email protected]?

We’ll check and update you accordingly.

Thanks & Regards,
Amit

Hello @dgavega,

Thank you for reaching out. Here are answer to your questions:

1. Is the Tracking Link auto share with invoice or through mail?
A. Yes, tracking links can be sent automatically via email but it needs to be enabled in settings. The plugin can add tracking updates into “Order Notes” which are emailed to customers if configured in woocommerce. Go to: WordPress Settings -> Shipment Tracking -> General Tab -> Enable “Add Order Note when shipment status has changed”. Make sure “Order Note Type” is “Customer Note”.

If you want to include tracking info/link in other emails (such as invoice), you can use this php code and get tracking info of any order:

<?php
$tracking = bt_get_shipping_tracking($order_id);
?>

2. I have go to each individual product to click on auto sync then its track. Any option to select auto sync track all products at once without going to individual products?
A. Tracking info is synced automatically for all orders if webhooks are correctly configured for shiprocket & nimbuspost. Shyplite does not support webhook, so shyplite tracking is synced at periodic intervals which can be configured from: WordPress Settings -> Shipment Tracking -> Shyplite Tab.

I hope this clarifies your doubts. Feel free to revert if you need further clarification.

Regards,
Amit

• This reply was modified 4 years, 3 months ago by bitsstech.

We have found the problem and updated our plugin on your website with the fix. The issue seems to have resolved now, the order’s shipment status are getting synced automatically.

The problem was caused because of the custom order statuses added through the plugin “WooCommerce Order Status Manager”. Our plugin allows admin to configure the “Order Statuses” which needs to be auto synced.

Because of that configuration, auto sync was not working for any order have status other than processing.

The main problem is that the custom order statuses are not showing up on above dropdown, which should have, because we’re fetching statuses directly from woocommerce. As a quick fix, we added another option in the dropdown i.e. “Any” which bypasses the order status check during auto sync.

We updated the plugin on your website and waited for a day to see if the auto sync is working and it seems to be fine now.

Thank you for reporting the issue, we’ll include this fix on our next plugin update on wordpress repo.

Hello @snackfactorykerala, can you please email the screenshot of your shyplite settings to the email id: [email protected]? We will check and update you accordingly.

Thanks!
Amit

• This reply was modified 4 years, 3 months ago by bitsstech.

Hello @sajanzerif, We are working on a new update of this plugin with lots of new features and new shipping provider integration. While the new update addresses many issues from old version, the old version itself should not break anything on your website.

Can you please share more details about the problem you are seeing so that we can provide the fix and address the same on the new update?

Thanks!!
Amit