BoomDevs

Dear Sir,

We sincerely apologize for the inconvenience you experienced with our premium plugin. We understand your frustration with the delay in receiving your license and the subsequent compatibility issues you encountered.

Regarding your request for a refund, we regret any confusion or inconvenience caused. We’d like to clarify that our support team was unavailable due to the recent festival holiday from April 9th to April 14th. However, rest assured that your refund request has been forwarded to our dedicated team, and they will process it as swiftly as possible.

We truly value your feedback and want to ensure that you have a positive experience with our product. We are committed to addressing your concerns promptly and improving our services.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

Best regards,
BoomDevs Support Team

Hello Soglamun,

We sincerely apologize for any inconvenience you may have experienced. However, we regret to inform you that we are currently unclear about the specific issue you are encountering. If you have utilized the shortcode across multiple pages, it should indeed display on all pages where the shortcode has been implemented.

We understand the importance of resolving your concern promptly and effectively. To assist you better, could you please provide more details regarding the problem you’re facing? This will enable us to investigate further and offer a more targeted solution to address your issue.

Thank you for your patience and cooperation.

Thanks
SupportTeam
BoomDevs

Hello @bensik,
We appreciate your feedback and please accept my apology if you had any bad experience placing refund for our plugin.

I’m more than willing to help you solve this case. Please help me sharing a few things so that I can process your refund.

1. Your order number.
2. Date of purchase.

and just to know did you reach out to our support for the refund? and did you not receive any response?

Regards,
Robin

Hello sir,

Thank you so much for your positive feedback about our product! We’re delighted to hear that you’re happy with it. And We apologize for the inconvenience caused by this issue. If you reach out to us via live chat, we’ll resolve it for you, or you can resolve it on your own by following a few simple steps. We have provided an article that will guide you through the process of removing all the white space. Please make sure to follow all the steps outlined in the article, and it should resolve the issue for you.

Here is the link to the article:
https://boomdevs.com/docs/wp-mobile-bottom-menu/remove-extra-white-space-below-footer/

If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help.

Best regards,
BoomDevs Support Team

Hello sir,

Firstly, we’re a bit confused about the line’s location. Could you please provide more details, and if possible, share a screenshot? It would be really helpful for us to understand.

Secondly, regarding the issue with the underline in the CSS, it might be appearing due to the default theme settings. You can resolve this by using the following code:

Here is the Code:

body .bd_toc_container .bd_toc_wrapper .bd_toc_content_list_item ul li a:hover {
text-decoration: none !important;
}

We’ve also attached a screenshot for reference:
https://prnt.sc/au0vykqxwEGp

3rd, It seems there’s a question about padding and margins not working. The thing is, these settings are functional, but they apply specifically to headings in the free version. Subheading editing is not available in the free version, so it won’t work for them. To demonstrate that padding and margins are indeed functioning, we’ve recorded a video for you.

Check it out here:
https://vimeo.com/907137524/3576b8fcec

Lastly, we use “important” because sometimes different themes can cause conflicts. We do this to make sure everything works smoothly. I hope this makes sense to you. We are wating for your response.

Thanks
BoomDevs Support Team.

Thank you for your kind words! We’re thrilled to hear you find our plugin excellent, and we appreciate your recognition of our customer support. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing our plugin!

Best regards,
BoomDevs Support Team

Thank you for the 5-star review! We’re glad you found the Customize plugin link and that everything is working great. Your tip on purging the cache is appreciated. If you have any questions in the future, feel free to reach out. Thanks for choosing our product!

Best regards,
BoomDevs Support Team

• This reply was modified 2 years, 5 months ago by BoomDevs.

Dear nathan125,

I’m pleased to hear that you’ve found a solution. Upon activating the pro version, please note that the plugin customizer seamlessly integrates with the theme customizer.

Should you require any further assistance or have additional questions, please don’t hesitate to reach out. I’m here to help.

Best regards,
BoomDevs Support Team