Title: Bruce (a11n)'s Replies | WordPress.org --- # Bruce (a11n) [ ](https://wordpress.org/support/users/bruceallen/) * [Profile](https://wordpress.org/support/users/bruceallen/) * [Topics Started](https://wordpress.org/support/users/bruceallen/topics/) * [Replies Created](https://wordpress.org/support/users/bruceallen/replies/) * [Reviews Written](https://wordpress.org/support/users/bruceallen/reviews/) * [Topics Replied To](https://wordpress.org/support/users/bruceallen/replied-to/) * [Engagements](https://wordpress.org/support/users/bruceallen/engagements/) * [Favorites](https://wordpress.org/support/users/bruceallen/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 2,075 total) 1 [2](https://wordpress.org/support/users/bruceallen/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/bruceallen/replies/page/3/?output_format=md)… [137](https://wordpress.org/support/users/bruceallen/replies/page/137/?output_format=md) [138](https://wordpress.org/support/users/bruceallen/replies/page/138/?output_format=md) [139](https://wordpress.org/support/users/bruceallen/replies/page/139/?output_format=md) [→](https://wordpress.org/support/users/bruceallen/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack VaultPress Backup] backup has been stuck at 45% for several hour](https://wordpress.org/support/topic/backup-has-been-stuck-at-45-for-several-hour/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [6 months, 4 weeks ago](https://wordpress.org/support/topic/backup-has-been-stuck-at-45-for-several-hour/#post-18640499) * Hi [@dukestormer1](https://wordpress.org/support/users/dukestormer1/) * I can see that the stuck backup eventually failed at 45%, but three successful backups of your site have been take since, so it appears that it was a temporary issue which resolved itself. * Please keep an eye on things, and let us know if it happens again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Protect] _load_textdomain_just_in_time](https://wordpress.org/support/topic/_load_textdomain_just_in_time-30/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months ago](https://wordpress.org/support/topic/_load_textdomain_just_in_time-30/#post-18636376) * Hi [@abhishekgarg97](https://wordpress.org/support/users/abhishekgarg97/) * Thanks for sharing those PHP notices – I can see they’re showing up pretty frequently in your logs, which is definitely annoying. * **What I’m understanding:** You’re getting these translation loading notices every few minutes related to Jetpack Protect, and you’d like to get them cleared up. * **What’s going on:** Jetpack Protect is trying to load its translations a bit too early in WordPress’s loading process. WordPress got stricter about this timing starting with version 6.7, which is why these notices are now showing up in your logs. * The good news is your site is working fine – these are just notices telling us about timing, not actual errors breaking anything. * **Let’s try a few things:** 1. **Plugin conflict test** – You’ve got quite a few plugins running (including some security ones like All-in-One WP Security). Try temporarily turning off your other plugins to see if the notices disappear. If they do, we can narrow down which one might be causing the timing issue. 2. **Clear your WP Rocket cache** – Just to make sure we’re seeing current behavior. 3. **Quick theme test** – Switch to a default WordPress theme temporarily to rule out any theme-related timing issues. * **If those steps don’t help**, this might be something our developers need to take a look at. Your specific setup (PHP 8.4.11 with WordPress 6.8.2) could be part of what’s triggering this. * The notices won’t hurt your site’s security or performance, so no rush – but definitely reach out to our support team if you need more hands-on help getting this sorted. * Hope that helps get you pointed in the right direction! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Super Cache] Preload](https://wordpress.org/support/topic/preload-23/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 1 week ago](https://wordpress.org/support/topic/preload-23/#post-18624745) * Hi [@joseribeiro](https://wordpress.org/support/users/joseribeiro/) * We have your ticket in our system, so I’m going to close this thread now. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Social] Jetpack Social – Instagram Problem](https://wordpress.org/support/topic/jetpack-social-instagram-problem/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 1 week ago](https://wordpress.org/support/topic/jetpack-social-instagram-problem/#post-18619761) * Hi [@tajabakhar](https://wordpress.org/support/users/tajabakhar/) * Thanks for reaching out! We can see that Facebook sharing is working fine, but Instagram is rejecting the posts. The error on our side is: * **“The image container could not be created. Error 400 (Only photo or video can be accepted as media type.) — Media download has failed. The media URI doesn’t meet the requirements.”** * This usually happens when Instagram can’t fetch the featured image in a format it accepts. Common triggers are: - The image isn’t a standard JPG/PNG, or is being served in another format ( like WebP/AVIF). - The filename contains non-ASCII characters (letters outside A–Z or numbers), which Instagram’s API can’t process. - The image can’t be fetched directly from the public URL (because of redirects, CDN issues, or access restrictions). * **How to fix it:** 1. Re-upload the image as a **JPG** with a simple filename (letters, numbers, and dashes only, e.g. `post-image.jpg`). 2. Set that image as the featured image and try sharing again. 3. If you use a CDN or image optimization plugin, make sure the URL being shared points to the direct `.jpg`. * Instagram’s requirements are listed in Meta’s docs here: [https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media](https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Boost - Website Speed, Performance and Critical CSS] Jetpack Boost error in jb_static on pageload](https://wordpress.org/support/topic/jetpack-boost-error-in-jb_static-on-pageload/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 2 weeks ago](https://wordpress.org/support/topic/jetpack-boost-error-in-jb_static-on-pageload/#post-18618205) * Hi [@dev22test](https://wordpress.org/support/users/dev22test/) * Thanks for sharing the details. That error points to a JavaScript file being altered in a way that browsers can’t parse — often from minification, combining scripts, or optimization features in a plugin, theme, or even from Cloudflare’s Rocket Loader. * Since you’ve already tried switching themes and deactivating plugins, I’d suggest: 1. **Disable any caching/optimization plugins or host features** that combine or minify JS, then retest. 2. **If using Cloudflare**, turn off Rocket Loader and clear cache. 3. **Test in a clean state**: deactivate everything except Jetpack, confirm the error clears, then re-enable items one at a time to find the culprit. * If the error still persists, could you please post your site URL here so that we can have a look? * If you want it to remain private, you can also contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] You Website Appears to be Down](https://wordpress.org/support/topic/you-website-appears-to-be-down/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 2 weeks ago](https://wordpress.org/support/topic/you-website-appears-to-be-down/#post-18614588) * Hi [@chumidor](https://wordpress.org/support/users/chumidor/) * Thanks for reaching out — I know how frustrating those downtime alerts can be, especially when your site eventually loads. * Jetpack Monitor flags downtime when your site doesn’t respond quickly enough — and with over 100 active plugins, even small slowdowns can trigger alerts. * Here are a few things you can try to reduce the load: - **Try enabling [Jetpack’s Site Accelerator](https://jetpack.com/support/site-accelerator/)** to offload images and static files to our CDN. This can significantly speed things up. - **Temporarily deactivate any non-essential plugins** to test performance. - **Ask your host to check for resource spikes** around the alert times — they may spot a bottleneck. - **Health Check plugin** (in Troubleshooting Mode) can help test performance plugin-by-plugin without impacting site visitors. Your XML-RPC endpoint is functioning normally — that message is expected when visiting it in a browser. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Merge old statictic](https://wordpress.org/support/topic/merge-old-statictic/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 3 weeks ago](https://wordpress.org/support/topic/merge-old-statictic/#post-18605645) * Hi [@bt3572s8](https://wordpress.org/support/users/bt3572s8/) * Thanks for letting us know about this. We’ve merged the stats from the old site into the new one. * Please let us know if you need anything else.   * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] My Jetpack stats is gone](https://wordpress.org/support/topic/my-jetpack-stats-is-gone/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 3 weeks ago](https://wordpress.org/support/topic/my-jetpack-stats-is-gone/#post-18605528) * Hi [@teddyhappy](https://wordpress.org/support/users/teddyhappy/) * Thanks for reaching out! We’ve merged the stats and subscribers back onto your main site. * Please let us know if you need anything else.   *   * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack sync filled database to over the account limit](https://wordpress.org/support/topic/jetpack-sync-filled-database-to-over-the-account-limit/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 3 weeks ago](https://wordpress.org/support/topic/jetpack-sync-filled-database-to-over-the-account-limit/#post-18605422) * Hi [@marjoriesdaughter](https://wordpress.org/support/users/marjoriesdaughter/), * Good catch on that distinction. Jetpack only starts syncing once it’s connected to WordPress.com — until then, it wouldn’t be creating or sending records to Automattic’s servers. What you’re seeing in the client’s database are the local queue tables Jetpack uses _after_ a connection exists, which normally clear as data is synced. If the site never connected, then those rows likely come from another plugin’s logging rather than Jetpack. * If you want to be certain, the next step is to connect the site once. That will establish a clean sync state and clear out any backlog that belongs to Jetpack. You can always disconnect afterward if you don’t want to keep the connection active. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack sync filled database to over the account limit](https://wordpress.org/support/topic/jetpack-sync-filled-database-to-over-the-account-limit/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 4 weeks ago](https://wordpress.org/support/topic/jetpack-sync-filled-database-to-over-the-account-limit/#post-18599404) * Hi [@marjoriesdaughter](https://wordpress.org/support/users/marjoriesdaughter/) * Thanks for the detailed follow-up. From what you’ve described, the first step I recommend is to reconnect Jetpack so that any stuck or excessive sync records can be cleared properly: 1. In your site’s WP Admin, go to **Jetpack → My Jetpack**. 2. Scroll to **Manage Connection** and click **Disconnect Site from WordPress.com**. 3. Once disconnected, reconnect using your administrator account linked to WordPress. com. * This will refresh the sync process and ensure Jetpack only tracks relevant events going forward. * Regarding your question — the `sync` table stores data Jetpack uses to keep your site and WordPress.com in sync for features like stats, backups, and security. While it’s possible to remove records directly from the database, doing so without a proper sync reset can cause inconsistencies or leave behind orphaned data in other Jetpack-related tables. That’s why a reconnect is the safest first step. * Here’s more about Jetpack Sync and its role: [https://jetpack.com/support/what-data-does-jetpack-sync/](https://jetpack.com/support/what-data-does-jetpack-sync/) * Let me know once you’ve reconnected so we can proceed. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Unable to contact support](https://wordpress.org/support/topic/unable-to-contact-support-3/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 4 weeks ago](https://wordpress.org/support/topic/unable-to-contact-support-3/#post-18598070) * Hi [@superniso](https://wordpress.org/support/users/superniso/) * Could you please post your site URL here so that we can have a look? * If you want it to remain private, you can also contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Unable to Insert Blog](https://wordpress.org/support/topic/unable-to-insert-blog-31/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [7 months, 4 weeks ago](https://wordpress.org/support/topic/unable-to-insert-blog-31/#post-18598065) * Hi [@pronetsweb](https://wordpress.org/support/users/pronetsweb/) * We’ve updated the URLs on the Jetpack side. Can you try to reconnect to WordPress. com now? * Jetpack connects WordPress.org sites to be able to use WordPress.com features, which is why the WordPress.com account is needed. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Protect] Can’t activate Akismet](https://wordpress.org/support/topic/cant-activate-akismet-2/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 1 week ago](https://wordpress.org/support/topic/cant-activate-akismet-2/#post-18585106) * Hi [@jabster99](https://wordpress.org/support/users/jabster99/), * Thanks for the follow-up! From what I can see, it looks like you may have two WordPress.com accounts. One uses an email ending in `@jaboart.com`, and the Jetpack- connected account on your site appears to use an email ending in `@centurylink. net`. * To activate Akismet, you’ll want to make sure you’re logged in with the same WordPress.com account that’s already connected to Jetpack — the `@centurylink. net` one. * to activate the free plan? * If you’re still running into trouble or unsure which email is connected, feel free to reach out to us directly using the contact form link Tamirat provided above— we’ll be happy to sort it out for you. * Let us know how it goes! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Alteração da URL do site e inclusão do site no WordPress.com](https://wordpress.org/support/topic/alteracao-da-url-do-site-e-inclusao-do-site-no-wordpress-com/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 1 week ago](https://wordpress.org/support/topic/alteracao-da-url-do-site-e-inclusao-do-site-no-wordpress-com/#post-18580241) * Hi [@cardozoadvocacia](https://wordpress.org/support/users/cardozoadvocacia/) * We have a general guide for Cloudflare here: [https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/](https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Wrong email linked to my jetpack stopping me from veryfing my identity](https://wordpress.org/support/topic/wrong-email-linked-to-my-jetpack-stopping-me-from-veryfing-my-identity/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/wrong-email-linked-to-my-jetpack-stopping-me-from-veryfing-my-identity/#post-18576795) * Hi [@span112](https://wordpress.org/support/users/span112/) * Could you please post your site URL here so that we can have a look? * If you want it to remain private, you can also contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! 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