Title: Bruce (a11n)'s Replies - page 2 | WordPress.org --- # Bruce (a11n) [ ](https://wordpress.org/support/users/bruceallen/) * [Profile](https://wordpress.org/support/users/bruceallen/) * [Topics Started](https://wordpress.org/support/users/bruceallen/topics/) * [Replies Created](https://wordpress.org/support/users/bruceallen/replies/) * [Reviews Written](https://wordpress.org/support/users/bruceallen/reviews/) * [Topics Replied To](https://wordpress.org/support/users/bruceallen/replied-to/) * [Engagements](https://wordpress.org/support/users/bruceallen/engagements/) * [Favorites](https://wordpress.org/support/users/bruceallen/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 16 through 30 (of 2,075 total) [←](https://wordpress.org/support/users/bruceallen/replies/?output_format=md) [1](https://wordpress.org/support/users/bruceallen/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/bruceallen/replies/page/3/?output_format=md)… [137](https://wordpress.org/support/users/bruceallen/replies/page/137/?output_format=md) [138](https://wordpress.org/support/users/bruceallen/replies/page/138/?output_format=md) [139](https://wordpress.org/support/users/bruceallen/replies/page/139/?output_format=md) [→](https://wordpress.org/support/users/bruceallen/replies/page/3/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Alteração da URL do site e inclusão do site no WordPress.com](https://wordpress.org/support/topic/alteracao-da-url-do-site-e-inclusao-do-site-no-wordpress-com/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/alteracao-da-url-do-site-e-inclusao-do-site-no-wordpress-com/#post-18576794) * Hi Alexandro, * I can confirm that everything looks good with the Jetpack connection now and the URL [https://www.cardozoadvocacia.adv.br/](https://www.cardozoadvocacia.adv.br/) is correct. * Please let us know if you need anything else.   * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Very confusing](https://wordpress.org/support/topic/very-confusing-12/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/very-confusing-12/#post-18576757) * Hi [@zahmil](https://wordpress.org/support/users/zahmil/) * Could you please post your site URL here so that we can have a look? * If you want it to remain private, you can also contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Verification Email Doesnt Exists](https://wordpress.org/support/topic/verification-email-doesnt-exists/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/verification-email-doesnt-exists/#post-18576400) * Hi [@luis2220899](https://wordpress.org/support/users/luis2220899/) * Thanks for reaching out — I can see how this situation would be confusing. * It sounds like you’re trying to access the **wp-admin dashboard**, but you’re being blocked because of an outdated or inaccessible admin email address added by the previous site creator. Since WordPress dashboard login and user access are managed directly by the site’s hosting and WordPress installation, this part is actually **outside Jetpack’s scope of support**. * Here are a few suggestions that might help you move forward: - via phpMyAdmin or functions.php. - You can also contact the site’s hosting provider — they may be able to help restore access or update the admin email for you. * Once you’re able to log into the WordPress dashboard, if Jetpack is still showing as connected to an old account, let us know — we’d be happy to help you get it properly reconnected to your account. * Hope this helps point you in the right direction! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Alteração da URL do site e inclusão do site no WordPress.com](https://wordpress.org/support/topic/alteracao-da-url-do-site-e-inclusao-do-site-no-wordpress-com/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/alteracao-da-url-do-site-e-inclusao-do-site-no-wordpress-com/#post-18572391) * Olá [@cardozoadvocacia](https://wordpress.org/support/users/cardozoadvocacia/), * Parece que o Jetpack ainda está tentando se conectar com a URL antiga. Eu atualizei os registros internos para refletirem o domínio correto: `http://cardozoadvocacia. adv.br`. * Para completar o ajuste, recomendo que você desconecte e reconecte o Jetpack no seu site. Isso deve forçar a atualização da URL em todos os serviços. * Também notei que o arquivo `xmlrpc.php` do seu site está retornando um erro 403 ao tentar acessá-lo no navegador. Esse arquivo precisa estar acessível publicamente para que o Jetpack funcione corretamente. Recomendamos verificar com sua hospedagem ou provedor de firewall se há alguma regra bloqueando o acesso a esse arquivo. * Se precisar de ajuda com isso, estou por aqui! —Hi Alexandro, * It looks like Jetpack was still trying to connect using the old site address. I’ve updated the internal records to reflect the correct domain: `http://cardozoadvocacia. adv.br`. * To finish the update, I recommend disconnecting and reconnecting Jetpack on your site. This will ensure the new URL is fully synced across our services. * I also noticed that your site’s `xmlrpc.php` file is returning a 403 error when accessed in a browser. This file needs to be publicly accessible for Jetpack to work properly. [Please check with your hosting provider or firewall settings to make sure nothing is blocking access to that file](https://jetpack.com/support/jetpack-and-xml-rpc/). * Let me know if you need help with any of these steps! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] New Posts Not Showing or Showing up Weeks Later](https://wordpress.org/support/topic/new-posts-not-showing-or-showing-up-weeks-later/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/new-posts-not-showing-or-showing-up-weeks-later/#post-18572384) * Hi [@ronaldljohnson](https://wordpress.org/support/users/ronaldljohnson/) * Thanks for reaching out here, and I appreciate the detailed background! * I’ve gone ahead and removed _yottabytes.zettabytes.org_ from your `rljpdx` WordPress. com account, so it won’t appear in your list of sites anymore. * It may also be helpful to know that you have a second WordPress.com account under the username `ronaldljohnson`. That account currently holds a Jetpack Search Free subscription for _zettabytes.org_, in case you’re managing that site from both accounts. * I checked the Jetpack connection for your main publishing site under `rljpdx`, and everything looks great — the connection is healthy and syncing as expected. * If some posts still aren’t showing up in the Reader, a few things could be worth double-checking: - Are the missing posts definitely published as “Public” (not Private, Scheduled, or Password-Protected)? - Are they regular WordPress posts (not custom post types)? - Do they include anything that might trigger moderation, like excessive links or flagged terms? * If you’re still seeing delays, feel free to share a couple of links to posts that didn’t appear along with when you published them — I’d be happy to take a closer look! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Login problem](https://wordpress.org/support/topic/login-problem-183/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/login-problem-183/#post-18572357) * Hi [@logifashion](https://wordpress.org/support/users/logifashion/) * Could you please contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Login problem](https://wordpress.org/support/topic/login-problem-182/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 2 weeks ago](https://wordpress.org/support/topic/login-problem-182/#post-18572275) * Hi [@logifashion](https://wordpress.org/support/users/logifashion/) * I can see that you have those two domains registered with WordPress.com, but the email address on the account is NOT the one that you have mentioned in this thread. (mail@logifashion.com) * Could you please contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Sync timeout order completion](https://wordpress.org/support/topic/jetpack-sync-timeout-order-completion/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 3 weeks ago](https://wordpress.org/support/topic/jetpack-sync-timeout-order-completion/#post-18564831) * Hi [@indigenica](https://wordpress.org/support/users/indigenica/), * This could be an issue with the sync cache on your site. * Could you please post your site URL here so that we can have a look? * If you want it to remain private, you can also contact us via this contact form: * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1) * If you choose to reach out directly, please include a link to this thread. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Merging jetpack stats after testing site transfer/ with two site administrators?](https://wordpress.org/support/topic/merging-jetpack-stats-after-testing-site-transfer-with-two-site-administrators/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 3 weeks ago](https://wordpress.org/support/topic/merging-jetpack-stats-after-testing-site-transfer-with-two-site-administrators/#post-18564811) * Hi [@nadia0099](https://wordpress.org/support/users/nadia0099/) * Can you look now and see if the stats/subscribers are now showing? * If not, I’d like to run some more tests with you on your site to try to figure out what’s happening. * Could you contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1) and mention this thread? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] jetpack_sync_full_cron, failed to fire](https://wordpress.org/support/topic/jetpack_sync_full_cron-failed-to-fire/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [8 months, 4 weeks ago](https://wordpress.org/support/topic/jetpack_sync_full_cron-failed-to-fire/#post-18560224) * Hi [@passegua](https://wordpress.org/support/users/passegua/) * Thanks for reaching out! That message usually means WordPress tried to run a scheduled task (`jetpack_sync_full_cron`) but it didn’t complete — often due to temporary server issues or hosting limits on cron jobs. * The good news is that your Jetpack connection looks great and syncing is working as expected, so this warning shouldn’t affect your site’s functionality. * If you’d like to try clearing the notice, you can: - Use the [WP Crontrol](https://wordpress.org/plugins/wp-crontrol/) plugin to run the `jetpack_sync_full_cron` task manually. - Disconnect and reconnect Jetpack: [https://jetpack.com/support/reconnecting-reinstalling-jetpack/](https://jetpack.com/support/reconnecting-reinstalling-jetpack/) * Let us know if the warning sticks around or if you notice any other problems! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] My Jetpack form isn’t sending the email to my inbox](https://wordpress.org/support/topic/my-jetpack-form-isnt-sending-the-email-to-my-inbox/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [9 months ago](https://wordpress.org/support/topic/my-jetpack-form-isnt-sending-the-email-to-my-inbox/#post-18556491) * Hi [@orange775](https://wordpress.org/support/users/orange775/), * Thanks for the added details—and I really appreciate you already working with Bluehost and checking spam folders. * It sounds like the Jetpack form is working correctly in general (since it sends to Gmail), but the domain-based email isn’t receiving the messages. That typically means the emails are being sent but rejected or filtered by your domain’s mail server. * Here are a few things you can try: 1. **Improve email deliverability with SMTP** * Using a plugin like [WP Mail SMTP](https://wordpress.org/plugins/wp-mail-smtp/) can help route your site’s emails through a proper SMTP service—either Bluehost’s own email server or a provider like Gmail, SendGrid, or Mailgun. This improves authentication and helps ensure delivery to your custom email address. * 2. **Double-check DNS records** * Ask Bluehost to confirm that your domain’s SPF, DKIM, and DMARC records are correctly configured. These DNS settings help mail servers verify that messages from your site are legitimate and not spoofed. * I also want to acknowledge your concerns about support. Jetpack’s free plan includes access to these community forums, and we do our best to respond—but support for free users is prioritized after our paid plan customers. If you ever upgrade to a paid Jetpack plan, you’ll get access to our priority email support. * That said, I’d still be happy to check our email logs to confirm whether Jetpack is sending the messages on our side. Just let me know the email address you’re trying to receive the form submissions at, and I’ll take a look. We also have an article here with more details about the above steps:[https://jetpack.com/resources/wordpress-contact-form-not-sending-email/](https://jetpack.com/resources/wordpress-contact-form-not-sending-email/) * Thanks again for your patience—we’re here to help. * Best, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Social Media Don´t connect](https://wordpress.org/support/topic/jetpack-social-media-dont-connect/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [9 months ago](https://wordpress.org/support/topic/jetpack-social-media-dont-connect/#post-18554905) * Hi [@cardozoadvocacia](https://wordpress.org/support/users/cardozoadvocacia/), * Thanks again for your patience as you’ve been troubleshooting this. * The issue is that **Jetpack requires XML-RPC to be fully enabled and unrestricted** in order to work properly—including for connecting Social Media accounts. Unfortunately, any plugin that disables, restricts, or filters XML-RPC—**even with whitelist settings**—can still interfere with Jetpack’s connection. * To fix the problem, please follow these steps: 1. **Uninstall all XML-RPC-blocking plugins**, including “Disable XML-RPC-API” or similar. 2. Confirm your server is not blocking Jetpack’s access. Ask your host to allowlist these IP addresses if still needed: [Jetpack IP list](https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/) 3. Then, go to **Jetpack → Dashboard → Connection** and click **“Reconnect”** if prompted. 4. Finally, try connecting your social media accounts again via Jetpack Social. * Let us know when that’s done—if you’re still seeing an error, we’ll be happy to take another look. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Jetpack Boost - Website Speed, Performance and Critical CSS] A wonderful plugin](https://wordpress.org/support/topic/a-wonderful-plugin-39/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [9 months, 1 week ago](https://wordpress.org/support/topic/a-wonderful-plugin-39/#post-18544931) * Hi [@spamix](https://wordpress.org/support/users/spamix/) * Thank you so much for the five-star review! * Forum: [WordPress Mobile App](https://wordpress.org/support/forum/mobile/) In reply to: [WordPress App Won’t Fully Connect to Site](https://wordpress.org/support/topic/wordpress-app-wont-fully-connect-to-site/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [9 months, 1 week ago](https://wordpress.org/support/topic/wordpress-app-wont-fully-connect-to-site/#post-18544599) * Hi [@oscarone](https://wordpress.org/support/users/oscarone/) , * Thanks so much for reaching out — and for the kind words about the WordPress app! I’m really glad to hear it’s been working well for you until now. * That error message — _“This blog is hidden and couldn’t be loaded. Enable it again in settings…”_ — usually means the app isn’t able to fully connect to your site at the moment, but we can help get things sorted. * Could you let us know the address of the site you’re running into trouble with? A few other helpful details: - Has this site connected successfully with the app in the past? - Do you recall when the issue started? - Have there been any recent changes to the site — like plugin updates or changes to hosting settings? * Once we have that info, we’ll be happy to take a closer look. * Best, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] can’t access the email address for verification](https://wordpress.org/support/topic/cant-access-the-email-address-for-verification/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [9 months, 1 week ago](https://wordpress.org/support/topic/cant-access-the-email-address-for-verification/#post-18540012) * Hi [@kablikis](https://wordpress.org/support/users/kablikis/) * Thanks for getting in touch! * It sounds like you were prompted with Jetpack’s Site Verification window when trying to access your site at [blikisdorf.ch](http://www.blikisdorf.ch). I’ve gone ahead and disabled that verification step for now, so you should be able to log in without seeing that message again. * On our end, your site is correctly connected to your Gmail address — `kablikis@gmail. com`. The older `kathrin@verygoodandproper.co.uk` address doesn’t appear anywhere in our system, so it could be that the address is tied to a local WordPress user account on your site itself (outside of Jetpack). * You can check or update that email by logging into your site’s WP Admin and heading to **Users > Profile** (or **Users > All Users** if you’re an admin). * Let me know if you need a hand with that or if you run into anything else! 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