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Viewing 15 replies - 16 through 30 (of 30 total)
  • Thread Starter cbabrun

    (@cbabrun)

    Hi,

    I don’t have time to go back and re-read my original WordPress post for the issues… and I have no way of accessing the direct (through your website) email I sent support as an explicitly identifies “pre-sales” question.

    So, I don’t necessarily remember all issues.

    What I do remember is that I couldn’t effectively edit your default courses page. For example, the top/header area remained large, dark blue (I could change the color by changing the CSS/html color code, but I could NOT change the size, layout OR the contents within that header section (such as the instructor, etc).

    I also seem to remember that when I clicked on the “Buy” button, nothing happened. Also, I may not have been able to change the text within the Buy button (but I’m not sure about that).

    Also, the original suggestions in the WordPress support section was incorrect. The problem was NOT errors in my WordPress coding backend. I created a whole new subdirectory that had zero errors and continued to have the same problems with LearnPress.

    I still haven’t chosen an LMS, because of other priorities, but will be refocusing on choosing an LMS this weekend.

    Thanks.

    Chris

    Thread Starter cbabrun

    (@cbabrun)

    You can see it now. I deleted LearnPress and reinstalled it to see if that would solve my problem. It didn’t.

    I’ve noticed at least one other problem: Clicking on the “Buy Now” button doesn’t return ANY results (even though, as best I can tell, I correctly set up the payment gateways).

    Thanks.

    Chris

    Thread Starter cbabrun

    (@cbabrun)

    OK. I’ve sent another request to your customer service in the support tag on the woocommerce site. I’ve included the info you asked for.

    I sent requests twice before in the past 30 hours or so, but see no history of them or of the email I sent just now. Is this normal? No support ticket is created that I can access and see the history of what I’ve said (and what you say)?

    Thanks.

    Chris

    Thread Starter cbabrun

    (@cbabrun)

    OK. Maybe I’m a fool, but this still isn’t clear.
    How do I “include the password for the account in a secure manner” via quickforget?
    I see how I can create a “secret” at quickforget. And it’s given me a “link” associated with my “secret.”
    But how do I get YOU this link? I’m not going to post it in a public forum (here). And I have no email for you, nor do I have a ticket within woocommerce in which I can submit this “quickforget” secret link.

    Thread Starter cbabrun

    (@cbabrun)

    Not sure I understand exactly what I’m supposed to provide?

    Am I to create a login ID AND login password, then email them to you at [email protected]?

    Or do I create them in “quickforget” and email that link to you?

    Thread Starter cbabrun

    (@cbabrun)

    Thanks for help, but I’ve completed your instructions and still get the same error message.
    Pretty sure I didn’t miss a step or mess up a step, so not sure what’s going on.
    Can you please suggest a next step? Thanks again for your time.
    Chris

    Thread Starter cbabrun

    (@cbabrun)

    The WooCommerce Status Log has only one item. On the left side of the desktop screen it says:
    “test-log.log” then there’s a box you can click that says “Delete Log”

    On the far right side of the desktop, parallel with the above data, it says: “test-log.log (January 6,2022 at 10:52am PST)”

    These are the only entries in the log screen.

    Thread Starter cbabrun

    (@cbabrun)

    Sure, thanks. I’ll paste below.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://christopherbabson.com
    Site address (URL): https://christopherbabson.com
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.7.1
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.22-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wpfg_
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    Thread Starter cbabrun

    (@cbabrun)

    Just to be clear…
    I have created multiple newsletters. That I previously understood and did. But there seems to be only the possibility for one response email for the double optin option. The problem is, even though the initial email to the subscriber may be unique, based on which list they opted into, the response email they receive to double optin is the same, regardless of the list. So… the link within that single optin has to go to a single page that stays the same regardless of which list they opted into.

    I’m sorry, but it seems that I must be missing something. Why would the program only allow one double optin email with only one link to all subscribers, regardless of the list they signed up for.

    Sorry again and thanks for your time.

    Chris

    Thread Starter cbabrun

    (@cbabrun)

    OK. I see where I was hung up. It seems we can create only one “Response Email” for people to confirm their optin. I need multiple emails to respond to each, one for each list people subscribe to. The response email has to have a link embedded that, when clicked, takes them to a unique page with a unique video, depending upon which list they signed up to.

    Am I missing something? I see no way to create multiple response emails, depending upon which list a person signs up to.

    Thanks. I appreciate your time.

    Chris

    Thread Starter cbabrun

    (@cbabrun)

    Wow. OK. Seems so obvious. I’m obviously just learning. Thanks a lot. Cheers.

    Thread Starter cbabrun

    (@cbabrun)

    Got it. Thanks!

    Thread Starter cbabrun

    (@cbabrun)

    Thanks but I can’t access admin to begin with, so first solution isn’t doable. Wen I go to http://christopherbabson.com/wordpress/wp-login.php or http://christopherbabson.com/wordpress/wp-login i get “page not found.”

    The final solutions i don’t understand. Beyond my current technological knowledge and capabilities.

    Know of another possible solutions? I appreciate it.

    Cheers.

    Chris

    Thread Starter cbabrun

    (@cbabrun)

    Btw. I think someone must have changed both my user name and my password after hacking my account, because, while i am receiving WordPress’ password reset emails, when I enter my username and WordPress’ reset password, I cannot access my admin. WordPress still tells me that either my username or password is incorrect. Although WordPress support recognizes my username and emails me a reset password based on my username.

    Thread Starter cbabrun

    (@cbabrun)

    I have one other question. Does anyone know how to get add this to appear and work on mobile devices? Thanks.

Viewing 15 replies - 16 through 30 (of 30 total)