cbennett91
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe freezing checkout pageHi
I have activated stripe payments on our live site, please go on and add something to the basket and head to the checkout page. It will let you change between payment method briefly and then it will freeze and you cant enter any customer information
Thanks
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe freezing checkout pageHi Frank
- We’ve cleared the cache numerous times since it started to no avail
- javascrips errors https://snipboard.io/UauQoD.jpg
- We haven’t tested deactivating all the plugins as as soon as it’s in staging it works as it should https://stg-directhairdressingscissors-dhsstaging.kinsta.cloud/
Status report
WordPress Environment<br><br>WordPress address (URL): https://www.directhairdressingscissors.co.uk<br>Site address (URL): https://www.directhairdressingscissors.co.uk<br>WC Version: 10.1.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.3<br>Log Directory Writable: ✔<br>WP Version: 6.8.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: nginx/1.26.2<br>Server Architecture: Linux 6.8.0-1034-gcp x86_64<br>PHP Version: 8.1.32<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 8.5.0<br>OpenSSL/3.0.13<br><br>SUHOSIN Installed: –<br>MySQL Version: 11.4.7-MariaDB-ubu2404<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ 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InnoDB<br>o8kN7586v_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>o8kN7586v_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>o8kN7586v_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_actionscheduler_actions: Data: 34.56MB + Index: 38.23MB + Engine InnoDB<br>o8kN7586v_actionscheduler_claims: Data: 1.52MB + Index: 0.44MB + Engine InnoDB<br>o8kN7586v_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_actionscheduler_logs: Data: 29.56MB + Index: 12.03MB + Engine InnoDB<br>o8kN7586v_ac_abandoned_cart_history_lite: Data: 148.66MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine 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InnoDB<br>o8kN7586v_posts: Data: 51.58MB + Index: 20.09MB + Engine InnoDB<br>o8kN7586v_psu_redirects: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>o8kN7586v_psu_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_redirection_404: Data: 0.28MB + Index: 0.14MB + Engine InnoDB<br>o8kN7586v_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>o8kN7586v_redirection_items: Data: 1.52MB + Index: 0.59MB + Engine InnoDB<br>o8kN7586v_redirection_logs: Data: 0.28MB + Index: 0.05MB + Engine InnoDB<br>o8kN7586v_sgmb_widget: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_swis_critical_css: 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6.03MB + Engine InnoDB<br>o8kN7586v_users: Data: 0.33MB + Index: 0.20MB + Engine InnoDB<br>o8kN7586v_wcpdf_invoice_number: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_wc_admin_notes: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_wc_admin_note_actions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_wc_customer_lookup: Data: 5.52MB + Index: 4.03MB + Engine InnoDB<br>o8kN7586v_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>o8kN7586v_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>o8kN7586v_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>o8kN7586v_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>o8kN7586v_wc_order_coupon_lookup: Data: 0.14MB + Index: 0.16MB + Engine InnoDB<br>o8kN7586v_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>o8kN7586v_wc_order_product_lookup: Data: 10.52MB + Index: 12.58MB + Engine InnoDB<br>o8kN7586v_wc_order_stats: Data: 7.52MB + Index: 5.55MB + Engine InnoDB<br>o8kN7586v_wc_order_tax_lookup: Data: 4.52MB + Index: 4.03MB + Engine InnoDB<br>o8kN7586v_wc_product_attributes_lookup: Data: 1.52MB + Index: 0.50MB + Engine InnoDB<br>o8kN7586v_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_wc_product_meta_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB<br>o8kN7586v_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>o8kN7586v_wc_reserved_stock: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_wc_se_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>o8kN7586v_wc_se_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>o8kN7586v_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine 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Yes<br>OpenSSL Methods: ✔ Yes<br>PHP Max_Input_Vars: ✔ 10000 Templates<br><br>Extended logging mode for Store Exporter Deluxe: ✔Inactive Turn on Logging mode<br>Debugging mode for Store Exporter Deluxe: ✔Inactive Turn on Debugging mode<br>Scheduled Export to FTP: ✔<br>Scheduled Export to SFTP: ❌ The required SFTP functions are not available; ssh2_connect()<br>ssh2_auth_password()<br>ssh2_sftp(). Contact your hosting provider. Status report information<br><br>Generated at: 2025-09-16 12:05:25 +01:00<br>@cotescu Did you do something to rectify this issue or did it resolve on its own? We’re currently having the same issue
Hi
It appears to have randomly rectified itself again
Hi
Is it because I’m logged in to the backend of our site I can see the error and you cant? If I follow the link on incognito the error doesn’t show up
Hi Sorry an issue has reared its head again with the XML formatting which is again causing only half our products to fetch to google merchant centre for our shopping feed.
When viewing the xml it has an error at the top: error on line 47216 at column 8: Premature end of data in tag channel line 3
Please could you point me in the right direction to rectify the issue?
URL: https://www.directhairdressingscissors.co.uk/wp-content/uploads/wppfm-feeds/scissors.xml
- This reply was modified 2 years, 4 months ago by cbennett91.
Hi
Sorry for the delay, the issue seem to have rectified itself, thank you though. I will try the suggestions you gave if it happens again in the future or if not provide you with the details you need to help
thanks