ClevelandWebDeveloper

Hi dthaete88,

I am happy to try and help if I can, however I just received notice of your issue 5 minutes ago. I appreciate if you could allow me a little more time before I get a chance to respond.

As an FYI for you and in case other users encounter this in the future, here is a summary of the situation and what you can do about it…

This issue is the result of page caching.

If you are using wpengine (or a different host that auto-caches) you can try reaching out and ask if they can clear your cache for you.

Also if you are using a caching plugin, try clearing the site cache via the plugin settings page.

Some times it takes a few hours after users take the above steps to notice the change. In this case, you should also clear your browser cache (though clearing your browser cache would only be effective after taking the above steps)

If you like extra help with clearing the cache on your site, please feel free to message me direct justin[at]clevelandwebdeveloper[dot]com and I can try and provide further assistance.

Best,
Justin

Hi Webinclusion1,

When I checked your site just now, it seems the problem has already cleared up for you. But just as an FYI for you and in case other users encounter this in the future, here is a summary of the situation and what you can do about it…

This issue is the result of page caching.

If you are using wpengine (or a different host that auto-caches) you can try reaching out and ask if they can clear your cache for you.

Also if you are using a caching plugin, try clearing the site cache via the plugin settings page.

Some times it takes a few hours after users take the above steps to notice the change. In this case, you should also clear your browser cache (though clearing your browser cache would only be effective after taking the above steps)

Best,
Justin

Hi Webtintin,

It sounds like there might be a caching conflict. A couple questions to see if this is the case…

1. Do you happen to be using WP Engine as your web host? WP Engine auto enables page caching on all their sites. If not, do you know if your web host applies any auto-caching features to their sites?

2. Do you know if you are using a caching plugin on the site (these plugins conflict with Hide My Site)? If so, try deactivating the caching plugin and see if that resolves it. Note that deactivating a caching plugin does not always purge the cache. Before you deactivate the caching plugin, first go to the plugin admin page and turn off caching from there.

Please feel free to message me directly if you need further assistance via info[at]clevelandwebdeveloper[dot]com

Best,
Justin

Hi Kidkilowatt,

Thanks for the heads up. I am going to look more into this and will message here once I have an update.

Best,
Justin

Hi Timur,

Thanks for your input.

-I am not familiar with the Squid proxy so I can’t say whether there are any issues.

-Regarding the ip ranges, Right now that isn’t a feature but it’s a good idea. If I am able to add the ability I will let you know.

-As of now, you should be able to whitelist specific IPs using the “Allow IP Addresses” field (Settings > Hide My Site > General > Allow IP Addresses). Multiple IPs can be listed in a comma seperated list, make sure there is no space after the commas. For example if you had the IPs 69.89.31.226 and 70.89.31.226 you would enter them like this: 69.89.31.226,70.89.31.226

Best,
Justin

Hi JohnnykManx,

I have noticed this issue before using Jetpack email notifications. It turns out this is a well-known problem with Jetpack, in which shortcodes are not stripped out of email notifications and also this affects the Publicize module.

They haven’t put out a fix for it yet. You can read more about it here: https://github.com/Automattic/jetpack/issues/869

Best,
Justin

Hi Leeloo,

This is a good idea. If I am able to add the feature I will follow up here.

Thanks,
Justin

Hi Tobias,

Glad you were able to get it worked out.

All the best,
Justin