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Viewing 15 replies - 61 through 75 (of 407 total)
  • What I suspect is that the plugin for WP Engine is not working properly in a local environment, but will work fine on their actual live production hosting. Working on a way to bypass WP Engine interactions for local environments.

    Can you deactivate Style Pack and check the theme settings page again? I want to verify that it’s not the theme itself or some other plugin causing it.

    • This reply was modified 2 years, 8 months ago by codejp3.

    @robin-w – thanks for taking care of this one! For some reason my email notifications for this forum have been really spotty for the past week or so. Didn’t even see this until you released the update.

    OK. Thanks for reporting this.

    It’s going to take a while to dissect that error message which is about 10-15 errors all wrapped into one.

    It does seem to be tied to WP Engine and WP Rocket.

    When you say “Almost all of the tabs on the settings page have no content” – is that just Style Pack or is it other parts of the WP admin panel too?

    I think I see what’s happening and should have a modified version for you to test tomorrow.

    Just thinking about this more.

    I think it may make sense to allow the Freshness Display settings in Style Pack to be set independently for Forum/Category index pages (where there are multiple topics within each forum/category) and Topic index pages (where there is only single topics listed). Perhaps even adding a new option to “hide the freshness column”, independently settable as well.

    You’re the first person I can think of to bring this up in a support topic, but if you’re running into issues due to the difference between Forum/Category index pages and Topic index pages, it’s a matter of time until someone else does.

    This may be coming in a future release of Style Pack.

    With that said, your current two options are listed above:

    1.) Enable SOMETHING in the Freshness column so that it doesn’t look empty on topic index pages.

    2.) Hide the Freshness column altogether for topic index pages with CSS.

    If you need help with either of those, feel free to ask.

    OK… I know what’s going on. Just not sure the best way to resolve it.

    It’s not a bug, and nothing is broken.

    The problem is, based on your settings, the ONLY THING being displayed in the freshness column is the topic title.

    The link you provided is a single forum topic index page.

    There are no sub forums with multiple topics where it makes sense to show the last active topic title. It’s literally a list of topics, and the topic title is already shown in the first “Topic” column.

    When viewing the main forum index, a category index, or a forum index with sub-forums, that’s fine and displays properly as expected. That’s because there’s multiple topics underneath each of those levels of the forum index display.

    The page you sent the link to is literally the last level possible in the forum display, only displays a list of topics, with no chance of there being multiple topics within a topic.

    Hope that makes sense.

    If you don’t want that topic index page to look empty for the “Last Post” column, I would suggest enabling at least a date/time, or something relevant to the last activity for each topic.

    If you don’t want to enable some kind of data for the “Freshness Display” settings tab in Style Pack, then what would you like to see there instead?

    Do you want to duplicate the topic title in the “Last Post” column? Doesn’t make much sense.

    Perhaps, just hide the whole “Last Post” column altogether for topic indexes? That can be done with CSS.

    I was able to replicate this on my test site. I’m digging in now to figure out why and will have a fix for this in the near future.

    Sent a new account request email to help you with this issue. Seeing the buttons in action will help greatly.

    @sunshineday77 – I haven’t forgotten about you. I am starting on this modification today and should have it released in the near future. It is a bit involved because it will have global settings in Style Pack, then settings per forum, and per topic. I’m also setting this up so site admins can choose what roles they want to be able to select auto-close values. In your case, it sounds like only the keymaster (you), but other site may want to allow regular members to set auto-close values for their own topics, or for specific forums.

    I’m packing to move right now as well, so time is limited. Between this new feature and the email image features you mentioned in your other topic, it sounds like this was the bigger priority so I’m trying to get it done first.

    @danwassink – Sorry for the delay in the updating this. When you install it and open it, I think you’ll see why it took so long. Plus I’ve been fighting vertigo for half of the day today, but I’m almost back to normal again.

    1.) Download the zip file.

    https://codejp3.com/wp-content/uploads/danwassink-bsp-sub-mgmt.zip

    2.) Install the zip file from the Plugins > Add New > Upload File form (/wp-admin/plugin-install.php).

    3.) Activate the new plugin called “danwassink BPS Troubleshooting”.

    4.) You’ll see a new admin menu item that will load a ton of additional info about your site. Hopefully it’s enough to figure out why you don’t have proper permissions to access the Subscription Management page.

    5.) Follow the instructions at the top of that new admin page and email the info to me.

    @danwassink – I’ve been a little too quick to access other sites’ admin panels in the past. I never ask for it, but if a site owner is comfortable with it and offers, then I’ve done it before……but It is HIGHLY discouraged by WordPress (see here and here to get an idea) , and repeat offending could result in site bans. Not a habit I want to keep going and risk losing the ability to offer support for plugins altogether.

    I’m working on a simple single page plugin for you to collect additional information on your site and this specific issue. I’ll hopefully have it done tomorrow, and then you can download it, activate it, and then copy/paste the results here or in an email and we can go from there. I’ll tag you when the download link is ready.

    Since this is a staging site, can you disable all plugins except for Style Pack and see if you still have an issue?

    If it works, re-enable each plugin 1 at a time to see which one is conflicting with Style Pack.

    As for the MU plugins, you’ll have to remove them from the /wp-content/mu-plugins/ directory completely to disable them. Move the plugin back into /wp-content/mu-plugins/ to re-enable.

    I could be wrong, but I think you only need BuddyBoss Platform 2.4.10, not both versions too when you re-enable them.

    • This reply was modified 2 years, 9 months ago by codejp3. Reason: fixed minor typos

    OK.

    To answer your question, I *THINK* auto-subscribing users to a specific forum will work as expected. What does not seem to be working is viewing subscriptions per forum/topic. Auto-adding users will probably work as expected. Manually changing subscriptions with the Subscription Management page is currently not working for you.

    In the “Plugin Information” tab ( /wp-admin/options-general.php?page=bbp-style-pack&tab=plugin_info )

    can you copy/paste:
    1.) Site Details
    2.) Site Plugins
    3.) Plugin Settings > row for “Subscription Management”

    You can sanitize anything you think is sensitive and you can post that info here or email it to me at [email protected]

    I just checked, and the correct files for subscription management are there. Turns out that it’s not my fault after all! (celebrating because that’s a rarity these days!)

    So let’s start troubleshooting this on your site.

    1.) Are you accessing the Subscription Management page as an admin with Keymaster bbPress role permissions?

    2.) does the URL shown reflect this format? :
    /wp-admin/edit.php?post_type=forum&page=forum_subscriptions&forum_id=XXX
    where XXX is the forum ID

    3.) does it also affect subscriptions for topics (/wp-admin/edit.php?post_type=topic) ?

    4.) You do have “Activate Subscriptions Management” checked on the “Subscription Management” settings tab (/wp-admin/options-general.php?page=bbp-style-pack&tab=sub_management) ?

    Let’s start there. Get back to me when you can.

    The Subscription Management pages are getting a full overhaul for an upcoming release. I’ve been juggling multiple versions of Style Pack lately and it is possible that the incomplete revisions made their way into the last release. I will verify, and if so issue version 5.6.6 with the old Subscription Management pages back in there until the full overhaul is completed.

    If the Subscription Management files are correct then I’ll get back with you for further troubleshooting on your site.

    I apologize for that oversight. It was producing an error if there were no settings previously save for the Subscription Emails tab. Fixed in 5.6.5 that was just released.

    Thank you for reporting this!

    Marking s resolved, but feel free to reply here if you still experience any issues on this.

Viewing 15 replies - 61 through 75 (of 407 total)