Codexonics

Hi,
Thanks for using Prime Mover. I suspect this is caused by a fatal error related to a plugin conflict. Since you are exporting from a multisite to single site. It’s possible you have included plugins in the export package that are multisite-only. These plugins can cause errors when Prime Mover activates them in single site during restoration process (since this is only needed in multisite).

To verify this, can you please try adding this to your target site wp-config.php? This will enable debugging and will log errors to /wp-content/debug.log.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

After you enabled WordPress debugging. Please repeat the restore again using this procedure

Wait until the error is reproduced again (stucked at 63%). Once reproduced, cancel the restore by refreshing the page and see what errors are logged into the debug.log file.

In addition, Prime Mover also generates an restore log which is accessible in wp-content/uploads/prime-mover-export-files/. Please look for the latest log generated with file name *._migration.log. Zip both debug.log and these migration log. Upload it to Gdrive or etc and share us the URL to download it. Please report the error details by contacting us in our official site or you can report bug inside your WordPress admin by going to Prime Mover -> Contact us and select bug report.

Once we have all the details, we will know what causes it to stucked. If you are certain that errors are caused by a multisite-only plugin. Please try deactivating them first in the source multisite and re-generate a new export package. And then try restore that new package.

Thanks and please let me know how it goes. 🙂

Thanks for giving us 5-stars 🙂 We are happy to know that Prime Mover finally solved your issue after trying several similar plugins. And you find it easy to use. Cheers!

Hello Michael, you already opened a ticket in our system so I’m closing here. Let’s continue the discussion in the ticket you opened yesterday.

So yes of course, this plugin supports multisite and you need to create subsites in order to test the free version of Prime Mover.

Once you have the subsites to test, please refer to the official documentation to start using Prime Mover.

Thanks Geoff. Yes, and if you need us to debug/troubleshoot this issue – please share us the link to download WPRIME package (via contact page). We are happy to check this issue directly in our server so we could immediately find out what’s wrong. Keep me posted with your updates. And if you don’t need any further assistance, please mark this ticket as resolved 🙂 Cheers.

Hello Geoffrey,
Thanks for using Prime Mover plugin 🙂 I think you need to clear the cache of any page builder plugin you are using. For example, this is how your clear the cache in Elementor. If you are using Beaver Builder, this is the procedure.

In Divi, there are also several ways you can clear the cache after migration. These are a few tips:

• How to Clear All Your Caches on Your Divi & WordPress Website
• Clearing Your DIVI CSS Cache

If you are using any other page builder tools, please check also their documentation on how to clear cache. Clearing cache ensures that the resources (images, css, etc.) after migration will point to the current restored site (not to the original site).

If the issue persists, please send us a bug ticket by logging into Prime Mover -> Contact Us => select “Bug” as the type of report and then please enter all the details needed for us to troubleshoot this issue in your site.

Thanks and let me know how it goes. Cheers.

Thanks for giving us 5-stars and for sharing your nice experiences using the Prime Mover plugin 🙂 Cheers.

Hi Saffa, thanks for reporting this one. I’m not sure what you are referring as the dropdown menu? A screenshot would be great 🙂

Or if you think it is sensitive, please send us the ticket via contact page. Please include details (screenshots, etc.) then we will check on this one.

Things you could try is to network deactivate some third party plugins to see if it is caused by plugin conflict. This will narrow down the issue. If it is caused by plugin conflict, you can either write to the plugin author or let us know the details of this conflicting plugin so we can work with the author.

Thanks for giving us 5-stars and for sharing your experience with the plugin/support. Cheers 🙂