Title: C S Sultan's Replies | WordPress.org --- # C S Sultan [ ](https://wordpress.org/support/users/cssultan/) * [Profile](https://wordpress.org/support/users/cssultan/) * [Topics Started](https://wordpress.org/support/users/cssultan/topics/) * [Replies Created](https://wordpress.org/support/users/cssultan/replies/) * [Reviews Written](https://wordpress.org/support/users/cssultan/reviews/) * [Topics Replied To](https://wordpress.org/support/users/cssultan/replied-to/) * [Engagements](https://wordpress.org/support/users/cssultan/engagements/) * [Favorites](https://wordpress.org/support/users/cssultan/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 739 total) 1 [2](https://wordpress.org/support/users/cssultan/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/cssultan/replies/page/3/?output_format=md)… [48](https://wordpress.org/support/users/cssultan/replies/page/48/?output_format=md) [49](https://wordpress.org/support/users/cssultan/replies/page/49/?output_format=md) [50](https://wordpress.org/support/users/cssultan/replies/page/50/?output_format=md) [→](https://wordpress.org/support/users/cssultan/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Mail Mint - Email Marketing, Newsletter, Email Automation & WooCommerce Emails] Do not install doesn’t worked conflicted with other plugins and messed up site!](https://wordpress.org/support/topic/do-not-install-doesnt-worked-conflicted-with-other-plugins-and-messed-up-site/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/do-not-install-doesnt-worked-conflicted-with-other-plugins-and-messed-up-site/#post-18523637) * Hi [@bburton00](https://wordpress.org/support/users/bburton00/) , it is unfortunate that you had a negative experience with Mail Mint. * First of all, I’d like to clarify the we have no problems in issuing a valid refund request. _If you were unable to use our plugin and the issue within the plugin, then we are open for a full refund._ * **However, I can tell, your frustration is that you believe we stopped responding. But that is not the case.** * You see, we did respond to your emails everytime. But, the emails kept on bouncing with the error “unable to route: no mail hosts for domain” – **this usually happens if there is an DNS issue form YOUR email domain host.** * Here’s an example of our response which got bounced: [See image](https://insidecoderex.sg.larksuite.com/file/RwBub3zahoIlFtxQDVilzNOTgKb?from=from_copylink) * Our support team is very responsive and it’s impossible that we would stop responding.( Sometimes it can delayed be 24hrs to 48hrs but that’s the extent of it.) * I can see that you are giving a low rating because you didn’t get response. But as you can tell, it wasn’t our fault. It was an issue with DNS from **your** hosting. * So I would earnestly request you to work with us on the matter. Please reach us via another email or let us know where we can reach you to help you with the matter. * And as you can clearly tell, we never ignored your emails, we humbly request you to withdraw the negative rating. * Hope to hear from you soon. * Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] A must have](https://wordpress.org/support/topic/a-must-have-540/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/a-must-have-540/#post-18510647) * Hi [@pzsniper](https://wordpress.org/support/users/pzsniper/) , thank you for your positive words. * We will do our best to maintain the high quality. * Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Fantastic](https://wordpress.org/support/topic/fantastic-3431/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/fantastic-3431/#post-18510646) * Hi [@dkanika](https://wordpress.org/support/users/dkanika/) , thank you for your positive words. We really appreciate it. * Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Love the tool and love the prompt customer service too!](https://wordpress.org/support/topic/love-the-tool-and-love-the-prompt-customer-service-too/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/love-the-tool-and-love-the-prompt-customer-service-too/#post-18510636) * Hi [@joshuarozario82](https://wordpress.org/support/users/joshuarozario82/) , thank you for taking the time to drop this positive review. * We really appreciate it and this will motivate us to do even better. * Thanks for being our valued user. Cheers! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Mail Mint - Email Marketing, Newsletter, Email Automation & WooCommerce Emails] Good](https://wordpress.org/support/topic/not-reliable-34/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/not-reliable-34/#post-18476722) * Hi [@evagamayun](https://wordpress.org/support/users/evagamayun/) , This is C S Sultan – I am part of the Product Strategy team of WPFunnels and Mail Mint. * I personally looked into your case. You have been using our plugin for almost two years now (using the current license for about 8 months). * I apologize on behalf of the team for what happened and that we couldn’t identify the issue earlier. But today I ran some tests and managed to identify why it happened. It has already been assigned to a dev to start working on a fix. * Today, I would like to humbly request you to give us a chance to change your impression. * As you can see, we have tons of users actively using Mail Mint who have positive things to say about us. However, the issue you reported was a unique one, so it took us more time to find out the reason. But, I can assure you that this will be fixed immediately. * Normally, if a customer is unhappy, we are open to a refund or possible compensation if it falls under the right criteria. * So I want to request you to communicate with me on the matter so that I can make this right. And you can possibly become positive about us again, as you were at the beginning. * If you allow, I can get this fixed and give you the updated plugin, and make a way for you to test it and let you be sure that this won’t happen again (without actually annoying your subscribers). * I really want a chance to work with you on the matter to improve your feelings about our plugin. * Do let me know if it will be possible to give me a chance to fix this for you. * Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Mail Mint - Email Marketing, Newsletter, Email Automation & WooCommerce Emails] Great service](https://wordpress.org/support/topic/great-service-628/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/great-service-628/#post-18473823) * Hi [@adelinadimitrova2025](https://wordpress.org/support/users/adelinadimitrova2025/), thank you so much for your positive review. We will do our best to maintain the highest quality at all times. * Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Mail Mint - Email Marketing, Newsletter, Email Automation & WooCommerce Emails] Great plug in!](https://wordpress.org/support/topic/great-plug-in-1398/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/great-plug-in-1398/#post-18473821) * Hi [@lingualfusion](https://wordpress.org/support/users/lingualfusion/) , thank you for sharing your positive review on Mail Mint. * We appreciate it and will do our best to keep on improving the plugin. Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Easy to use and very practical](https://wordpress.org/support/topic/easy-to-use-and-very-practical/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/easy-to-use-and-very-practical/#post-18473817) * Hi [@drdeen](https://wordpress.org/support/users/drdeen/) , thank you so much for taking the time to drop a positive review on your experience with WPFunnels. * It really means a lot. Cheers! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Great support](https://wordpress.org/support/topic/great-support-6136/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/great-support-6136/#post-18473813) * Hi [@voilasiteweb](https://wordpress.org/support/users/voilasiteweb/) , we are glad we could help when you needed. * Thank you for your positive review. We will do our best to maintain our high quality at all times. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Friendly Names for Steps](https://wordpress.org/support/topic/friendly-names-for-steps/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [11 months, 2 weeks ago](https://wordpress.org/support/topic/friendly-names-for-steps/#post-18473804) * Hi [@mcasner](https://wordpress.org/support/users/mcasner/) , thanks for your query. * Unfortunately, this is not possible in the plugin at the moment, but it seems like a great idea. * I will add this to our backlog to explore it further. * Let us know if you have more questions. Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Mail Mint - Email Marketing, Newsletter, Email Automation & WooCommerce Emails] Add shipment tracking information to email](https://wordpress.org/support/topic/add-shipment-tracking-information-to-email/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [12 months ago](https://wordpress.org/support/topic/add-shipment-tracking-information-to-email/#post-18455714) * Hi [@stickel](https://wordpress.org/support/users/stickel/) , we have good news. * We have made it compatible to place shipment tracking link on the email for plugins: - Shipment Tracking for WooCommerce - Advanced Shipment Tracking for WooCommerce * You will find merge tags for these plugins when using them to place the tracking details on the email. * Please check and let us know. Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Pet Grooming Template Not Mobile Friendly](https://wordpress.org/support/topic/pet-grooming-template-not-mobile-friendly/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [12 months ago](https://wordpress.org/support/topic/pet-grooming-template-not-mobile-friendly/#post-18455712) * Hi [@susansoaps](https://wordpress.org/support/users/susansoaps/) , sorry about the delayed response. Yes, when you copy a funnel page and paste it on another page, the design elements don’t always match, causing the responsive issue. * Funnel pages are a different post type – they are not regular pages, or blog posts. If you duplicate a funnel, you will notice this issue is not there. * Meanwhile, I am wondering why you would want to have a funnel design on a regular page. There you woudln’t get all the funnel features for further promotions. - If you are simply looking to re-use your existing page url, I would recommend redirecting that page to the funnel page. - If you are trying to do it to add the funnel page to a menu, you may create a menu element for custom URL and use the funnel link there. * Do let me know if this helps. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Page Width](https://wordpress.org/support/topic/page-width-76/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [12 months ago](https://wordpress.org/support/topic/page-width-76/#post-18455706) * Hi [@prophotoinsights](https://wordpress.org/support/users/prophotoinsights/), I was following up to see if you are still facing this issue. * If yes, please help us out with a response as per my last reply. We are willing to help. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell] Checkout page goes wrong in price with Masterstudy LMS and Woocomerce](https://wordpress.org/support/topic/checkout-page-goes-wrong-in-price-with-masterstudy-lms-and-woocomerce/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [12 months ago](https://wordpress.org/support/topic/checkout-page-goes-wrong-in-price-with-masterstudy-lms-and-woocomerce/#post-18455704) * Hi [@stevenlee23232](https://wordpress.org/support/users/stevenlee23232/) , I was following up to see if you are still facing this issue. * If yes, please help us out with a response as per my last reply. We are willing to help. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Mail Mint - Email Marketing, Newsletter, Email Automation & WooCommerce Emails] Bricks not choice on Automations>selecting a starting point](https://wordpress.org/support/topic/bricks-not-choice-on-automationsselecting-a-starting-point/) * Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/) * (@cssultan) * [12 months ago](https://wordpress.org/support/topic/bricks-not-choice-on-automationsselecting-a-starting-point/#post-18451729) * Hi [@csasser](https://wordpress.org/support/users/csasser/) , thanks for sharing. If you want a trial, maybe I can help you with it. * Would it be possible for you to [send us an email](https://wordpress.org/support/users/cssultan/replies/support@getwpfunnels.com?output_format=md) requesting a trial? Since you are a Bricks user and have an active use case, we can help you experience the Pro plugin to help you decide on it. * So do reach us. * For now, I am marking this tread as resolved. * Thanks. Viewing 15 replies - 1 through 15 (of 739 total) 1 [2](https://wordpress.org/support/users/cssultan/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/cssultan/replies/page/3/?output_format=md)… [48](https://wordpress.org/support/users/cssultan/replies/page/48/?output_format=md) [49](https://wordpress.org/support/users/cssultan/replies/page/49/?output_format=md) [50](https://wordpress.org/support/users/cssultan/replies/page/50/?output_format=md) [→](https://wordpress.org/support/users/cssultan/replies/page/2/?output_format=md)