Title: Ross Morsali's Replies | WordPress.org --- # Ross Morsali [ ](https://wordpress.org/support/users/designsandcode/) * [Profile](https://wordpress.org/support/users/designsandcode/) * [Topics Started](https://wordpress.org/support/users/designsandcode/topics/) * [Replies Created](https://wordpress.org/support/users/designsandcode/replies/) * [Reviews Written](https://wordpress.org/support/users/designsandcode/reviews/) * [Topics Replied To](https://wordpress.org/support/users/designsandcode/replied-to/) * [Engagements](https://wordpress.org/support/users/designsandcode/engagements/) * [Favorites](https://wordpress.org/support/users/designsandcode/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 984 total) 1 [2](https://wordpress.org/support/users/designsandcode/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/designsandcode/replies/page/3/?output_format=md)… [64](https://wordpress.org/support/users/designsandcode/replies/page/64/?output_format=md) [65](https://wordpress.org/support/users/designsandcode/replies/page/65/?output_format=md) [66](https://wordpress.org/support/users/designsandcode/replies/page/66/?output_format=md) [→](https://wordpress.org/support/users/designsandcode/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Search & Filter] The instructions on how to change the settings to version 3.X are insufficient a](https://wordpress.org/support/topic/shinji/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/shinji/#post-18829335) * [@maguijo](https://wordpress.org/support/users/maguijo/) we have a fix for this coming on Monday. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Search & Filter] The instructions on how to change the settings to version 3.X are insufficient a](https://wordpress.org/support/topic/shinji/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [3 months, 4 weeks ago](https://wordpress.org/support/topic/shinji/#post-18814394) * Hey [@miyamotoshinji](https://wordpress.org/support/users/miyamotoshinji/) * We sent an email 2 weeks ago to all our customers, stating our v2 -> v3 migration tool would be coming in our next version – 3.3.0, and we also mentioned it on our last video: * Re the `cache_group` error – this is a known issue, the fix is coming on Monday. * To go back to v2, all you need to do is remove v3 from your site, and install v2 (downloadable from your account) – no data has been lost. * If you’d consider removing this review it would be appreciated. * Thanks * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Search & Filter] Bad support](https://wordpress.org/support/topic/bad-support-84/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [5 years, 4 months ago](https://wordpress.org/support/topic/bad-support-84/#post-13892546) * Hi there * Sorry to hear you had a negative experience – we always try to do our best with support. * Did you open a support ticket here? [https://support.searchandfilter.com/forums/forum/search-filter-pro/](https://support.searchandfilter.com/forums/forum/search-filter-pro/) * We don’t offer support here on the WordPress forums, but over on the pro site we have a team ready to help. * If that wasn’t your experience then my apologies. * Please get in touch via the contact form and I will do what I can to help out– [https://searchandfilter.com/contact/](https://searchandfilter.com/contact/) * Best Ross * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Search & Filter] Change the type from dropdown to checkbox, not working](https://wordpress.org/support/topic/change-the-type-from-dropdown-to-checkbox-not-working/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [6 years, 2 months ago](https://wordpress.org/support/topic/change-the-type-from-dropdown-to-checkbox-not-working/#post-12584219) * Hi all, this error should be resolved in the update out today. * Thanks * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Search & Filter] Good functionality, poor code](https://wordpress.org/support/topic/good-functionality-poor-code/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [6 years, 2 months ago](https://wordpress.org/support/topic/good-functionality-poor-code/#post-12582445) * Hi netaction * We’ve just updated the plugin to fix this issue – while had not been working much on S&F free, we do want to address issues like this. * As an FYI, we have been working in the background on a new major version of S& F, which is a large rewrite, bringing a ton of new features – it will be released in the next month or two after some more testing. * Thanks - This reply was modified 6 years, 2 months ago by [Ross Morsali](https://wordpress.org/support/users/designsandcode/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Forget About Shortcode Buttons] COULD BE THE BEST](https://wordpress.org/support/topic/could-be-the-best/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [6 years, 8 months ago](https://wordpress.org/support/topic/could-be-the-best/#post-11989247) * Hi Tounizino * Thanks for the comment. * So we can look at the issue, can you tell me how you are using it? * Currently the buttons should work without issue if using the classic editor plugin. * However, the classic editor block (in Gutenberg) has some bugs to be resolved. * We are hoping to mitigate the need for this by releasing a version with Gutenberg integration (FASC buttons will be available in all the blocks you use), however, there is a bug in Gutenberg (which has been fixed) but has not yet made it to a WordPress core release – it should be available in the next couple of weeks. * Anyway, interested to hear your use case and if its something we need to look into further. * Thanks ~ Ross - This reply was modified 6 years, 8 months ago by [Ross Morsali](https://wordpress.org/support/users/designsandcode/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forget About Shortcode Buttons] More than one button on a line?](https://wordpress.org/support/topic/more-than-one-button-on-a-line/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [6 years, 10 months ago](https://wordpress.org/support/topic/more-than-one-button-on-a-line/#post-11783020) * Currently the only way is use the keyboard to goto the end of the button, then press right (or space) until the cursor pops out of the button, and then you can insert another button on the same line… * The most consistent way I have found to move them around is by using the arrows on my keyboard and pressing space to seperate them :/ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Forget About Shortcode Buttons] Any news on Gutenberg update?](https://wordpress.org/support/topic/any-news-on-gutenberg-update/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 2 months ago](https://wordpress.org/support/topic/any-news-on-gutenberg-update/#post-11365836) * Hey Lucio * Thanks for the kind words. * I’m afraid right now our resources are spread thin, so this has been pushed back a bit. * I estimate in the next couple of months at the moment to have a fully working version with Gutenberg blocks…. I know that’s a while… :/ * Thanks * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Search & Filter] Working fine, but is really slow](https://wordpress.org/support/topic/working-fine-but-is-really-slow/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 4 months ago](https://wordpress.org/support/topic/working-fine-but-is-really-slow/#post-11105656) * Hi there * This is not the correct place to leave reviews for our pro plugin. * But just to reply – the pro plugin, has a special system built to make the searches fast (its built in cache). * The problem could be your server, or the number of posts you are searching (larger numbers of posts will eventually require an increase in server specs). * S&F will be fast on a few thousand posts without issues, on most shared hosting environments – larger databases may require better server / specs etc. * If you have less posts than a few thousand and are having performance issues, then check, are other pages on your site slow? If they are, then S&F cannot speed your website and improve this… * If not, then please re-open a support ticket in the pro forums, and we will look to assist. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Post Grid] Pagination / current page error](https://wordpress.org/support/topic/pagination-current-page-error/) * Thread Starter [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 5 months ago](https://wordpress.org/support/topic/pagination-current-page-error/#post-11008461) * Hi again * Thanks for the reply. * My request is, if you can make the same change you made previously for me on the free version, to your premium version, as we’re getting users’ having issues when they upgrade to your premium, and it no longer working with our plugin. * Hope that makes sense? * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Post Grid] Pagination / current page error](https://wordpress.org/support/topic/pagination-current-page-error/) * Thread Starter [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 5 months ago](https://wordpress.org/support/topic/pagination-current-page-error/#post-10999879) * Ahh, I realise it’s the same issue 🙂 * However in your premium version, I think the nav bottom is located in `post-grid/ templates/nav-bottom.php` right? * Adding a `global $paged;` anywhere before the first `paginate_links` call seems to fix it. * Let me know if it’s possible to include this, and then I can update our users’. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Post Grid] Pagination / current page error](https://wordpress.org/support/topic/pagination-current-page-error/) * Thread Starter [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 5 months ago](https://wordpress.org/support/topic/pagination-current-page-error/#post-10999860) * Hi again * So, I’m getting a few reports of users’ using your premium version, and having pagination issues when combined with our plugin. * Can we open up a dialogue about getting these working together? * Whats the best way to contact you outside of the wordpress forums? * Thanks - This reply was modified 7 years, 5 months ago by [Ross Morsali](https://wordpress.org/support/users/designsandcode/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Search & Filter] Search as a admin – product section ( custom field )](https://wordpress.org/support/topic/search-as-a-admin-product-section-custom-field/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 5 months ago](https://wordpress.org/support/topic/search-as-a-admin-product-section-custom-field/#post-10999530) * This plugin doesn’t search in wp-admin, only for the front end of your site. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Search & Filter] Incorporating filter with search result doesn’t work!](https://wordpress.org/support/topic/incorporating-filter-with-search-result-doesnt-work-2/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 5 months ago](https://wordpress.org/support/topic/incorporating-filter-with-search-result-doesnt-work-2/#post-10999529) * Hi [@sagarsarkar](https://wordpress.org/support/users/sagarsarkar/) * This feature is available in pro 🙂 * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Search & Filter] Page in blank after update WP 5.0 and use taxonomies](https://wordpress.org/support/topic/page-in-blank-after-update-wp-5-0-and-use-taxonomies/) * Plugin Author [Ross Morsali](https://wordpress.org/support/users/designsandcode/) * (@designsandcode) * [7 years, 5 months ago](https://wordpress.org/support/topic/page-in-blank-after-update-wp-5-0-and-use-taxonomies/#post-10999523) * Hi all, ramonjosegn * It sounds like many of you have the same issue. * When you perform a search with S&F, the form is submitted, the info is processed and then there is a redirect to the search results page. * As [@crashbdx](https://wordpress.org/support/users/crashbdx/) mentioned, typing the “result url” manually works fine, its just the redirect. * This is because you have some kind of PHP error or warning in your setup. When there is a PHP message displayed, it prevents the redirect from working. * So you need to figure out what is causing your errors. * [@ramonjosegn](https://wordpress.org/support/users/ramonjosegn/), I see from those logs, that most of the errors are coming from broken-link-checker, so you need to disable / get that fixed. * Alternatively (not generally recommended) is you can hide these errors, usually a setting in your host / server config. * So to summarize, you need to find out what is generating the error. I’m happy to have a look and point you in the right direction if you post the logs here. * If you get a blank screen, then the error is being hidden and you might need to enable WP_DEBUG, or contact you host to get the error logs which show what is causing the issue. * I hope that helps * Thanks Viewing 15 replies - 1 through 15 (of 984 total) 1 [2](https://wordpress.org/support/users/designsandcode/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/designsandcode/replies/page/3/?output_format=md)… [64](https://wordpress.org/support/users/designsandcode/replies/page/64/?output_format=md) [65](https://wordpress.org/support/users/designsandcode/replies/page/65/?output_format=md) [66](https://wordpress.org/support/users/designsandcode/replies/page/66/?output_format=md) [→](https://wordpress.org/support/users/designsandcode/replies/page/2/?output_format=md)