devadeveloper
Forum Replies Created
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Here is an example of poor documentation:
This KB does not tell us where to upload the php file or any other details. How am I supposed to use this shortcode? I need to file (another) ticket to figure this out.
Thank you for responding. I’ve update the review to two stars because of your open response.
Indeed, the plugin is powerful. A bit of a learning curve but that’s how all complex plugins are in WordPress.
I am sure it must be a competitive market in the WordPress plugin arena. However, your support is not on par with other developers such as elegant themes and woocommerce.
I have paid full price for the lifetime plan for both:
1) Profile builder pro
2) Paid member subscriptionand I thought I was reviewing on the paid versions. Is there another place where I can place a review on the paid versions?
Finally, the plugin is hard to use without support. That is why the review is so low. I see that a lot of effort has been put into the documentation (and it is very good indeed); however, users will need support beyond what the documentation shows.
Yes I agree. I like Elegant Themes’ approach. The only option is a chat but they get back to you within 24 hours. I’ve received a response from Elegant Themes today (and it’s Sunday!).