Title: developmentsendcloud's Replies - page 2 | WordPress.org --- # developmentsendcloud [ ](https://wordpress.org/support/users/developmentsendcloud/) * [Profile](https://wordpress.org/support/users/developmentsendcloud/) * [Topics Started](https://wordpress.org/support/users/developmentsendcloud/topics/) * [Replies Created](https://wordpress.org/support/users/developmentsendcloud/replies/) * [Reviews Written](https://wordpress.org/support/users/developmentsendcloud/reviews/) * [Topics Replied To](https://wordpress.org/support/users/developmentsendcloud/replied-to/) * [Engagements](https://wordpress.org/support/users/developmentsendcloud/engagements/) * [Favorites](https://wordpress.org/support/users/developmentsendcloud/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 16 through 30 (of 48 total) [←](https://wordpress.org/support/users/developmentsendcloud/replies/?output_format=md) [1](https://wordpress.org/support/users/developmentsendcloud/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/developmentsendcloud/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/developmentsendcloud/replies/page/4/?output_format=md) [→](https://wordpress.org/support/users/developmentsendcloud/replies/page/3/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud Shipping] compatible with HPOS](https://wordpress.org/support/topic/still-not-compatible-with-hpos/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/still-not-compatible-with-hpos/#post-18685335) * Hello, * Thank you for taking the time to share your feedback! * This version of our WooCommerce plugin (sendcloud-connected-shipping) has always been fully compatible with HPOS (High-Performance Order Storage). * If you’re still running into issues, please double-check your HPOS settings under: * WooCommerce → Settings → Advanced → Features * If HPOS mode is enabled, make sure that compatibility mode is also turned on — otherwise, Sendcloud may be unable to retrieve orders correctly. You can find further instructions by visiting our help centre article: [https://support.sendcloud.com/hc/en-us/articles/34953204906385-WooCommerce-V2-Troubleshooter](https://support.sendcloud.com/hc/en-us/articles/34953204906385-WooCommerce-V2-Troubleshooter) * If everything is set up as described and the issue persists, our support team will be happy to take a closer look at your setup and help you get things working smoothly: * [How do I create a support ticket?](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket) * Thank you again for helping us improve. * Best regards, Sendcloud Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud Shipping] Already have API but no API fields.](https://wordpress.org/support/topic/already-have-api-but-no-api-fields/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [8 months, 1 week ago](https://wordpress.org/support/topic/already-have-api-but-no-api-fields/#post-18661798) * Hello, Thank you for reaching out to us! * I understand you’re trying to complete the WooCommerce setup for your customer but can’t find where to enter the API information. * Please note, and this is a crucial step for the setup: to successfully connect a WooCommerce integration, you must have access to and be logged into the Sendcloud account where the shop is supposed to be linked. * The API keys are then automatically generated and linked when you establish a connection as described in our guide here: [WooCommerce Integration](https://support.sendcloud.com/hc/en-us/articles/34955558577297-WooCommerce-V2-Integration) * If you are still running into issues after trying this, we will need to investigate your customer’s specific account. For security and privacy, we cannot handle account details on this public forum. The most effective way forward is for your customer (the Sendcloud account owner) to submit a support ticket. * Please ask your customer to create a support ticket and include the following details: * Here are the instructions on how to create a support ticket: [https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket) * Once our support team receives the ticket, they can provide a targeted solution to get the connection working. * Thank you for your understanding. Best regards, Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Critical Sendcloud Plugin Error when Sending Real Emails](https://wordpress.org/support/topic/critical-sendcloud-plugin-error-when-sending-real-emails/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months ago](https://wordpress.org/support/topic/critical-sendcloud-plugin-error-when-sending-real-emails/#post-18636303) * Hello, * Thank you for reaching out! We are sorry to hear about the issues you are encountering. * It appears you are using the old v1 plugin, for which our support is now limited. * We highly recommend migrating to the new v2 plugin, which is actively supported and could resolve the errors you are experiencing. You can find the full instructions in our official **[WooCommerce V2 Migration Guide](https://support.sendcloud.com/hc/en-us/articles/29252845840401-WooCommerce-V2-Migration-guide)**. * While we strongly advise migrating, we will still happily take a look at your current issue. To investigate this further, please **[create a support ticket](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket)** directly with our team so we can handle your case more efficiently. * Thank you for your cooperation. * Kind regards, * The Sendcloud Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Which is the new version V2?](https://wordpress.org/support/topic/which-is-the-new-version-v2/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months ago](https://wordpress.org/support/topic/which-is-the-new-version-v2/#post-18632357) * Hey! * Thanks for reaching out and for updating the plugin! * Apologies for the confusion this has caused. It can seem a bit strange at first glance. Here’s a quick breakdown: - **New Plugin (V2): Version 1.0.15** You have correctly downloaded our new and improved V2 integration. Because it’s a complete rebuild, the version numbering has started over from 1.0. - **Old Plugin (V1): Version 2.4.5** Your old plugin has a higher version number simply because it was the original integration that received many updates over several years. * So, rest assured, you have installed the correct new version, even though the number looks lower. **Automatic Updates from V1 to V2** * You are also correct that there is no automatic update option in the backend to go from V1 to V2. Because V2 is a fundamentally new plugin, it requires a manual migration to ensure everything is set up correctly on your end. * We have created a step-by-step guide to make this process as smooth as possible. It will walk you through installing the V2 plugin alongside the V1 plugin, moving your settings over, and safely deactivating the old version. * **Here is the official migration guide:** [WooCommerce V2 Migration Guide](https://support.sendcloud.com/hc/en-us/articles/29252845840401-WooCommerce-V2-Migration-guide) * Following this guide is the recommended path to ensure you get access to all the latest features and improvements in our V2 integration. * Hope this clears things up! If you have any further questions or if you run into any issues, feel free to reach out to us again. The easiest and fastest way would be to submit a ticket directly to our support. You can find the instructions for submitting a ticket here: [How do I create a support ticket?](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket) * Have a great day! Best regards,Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Cloudflare Bot Fighting Mode – Sendcloud Sync Issued](https://wordpress.org/support/topic/cloudflare-bot-fighting-mode-sendcloud-sync-issued/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months ago](https://wordpress.org/support/topic/cloudflare-bot-fighting-mode-sendcloud-sync-issued/#post-18631966) * Hey [@rafaeldejongh](https://wordpress.org/support/users/rafaeldejongh/) , * Thank you for the detailed explanation, and I completely understand the frustration this issue is causing. I appreciate the time you’ve taken to troubleshoot and share the background. * It sounds like the plugin is being flagged by Cloudflare’s Bot Fight Mode, which prevents proper syncing. As a first step, please ensure the following endpoints we use during order import are allowed/whitelisted within Cloudflare: * /wp-json/wc/v3/orders /wp-json/wc/v3/products/wp-json/wc/v3/products//variations/ wp-json/wc/v3/taxes/wp-json/wc-sendcloudshipping/v2/integration/wp-json/wc/v3/ webhooks * If you’ve already confirmed these endpoints are accessible and the issue persists, we recommend submitting a new support ticket in Sendcloud so we can further check this directly with Cloudflare. While I’ve logged this case internally for further investigation, detailed troubleshooting and escalations are handled through our support system to ensure proper tracking and protection of sensitive information. * We understand that disabling Bot Fight Mode is not an ideal solution due to the increased unwanted traffic, and our team will work to find a resolution that allows your plugin to sync properly without compromising. Once a ticket is created, our support team can keep you updated on any progress made with Cloudflare. * Thank you for your patience while we continue investigating this. Regards,Safan | Technical Support Specialist * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Pre-order product’s aren’t synced](https://wordpress.org/support/topic/pre-order-products-arent-synced/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months ago](https://wordpress.org/support/topic/pre-order-products-arent-synced/#post-18628134) * Hi [@rafaeldejongh](https://wordpress.org/support/users/rafaeldejongh/) , It’s hard to say at the moment whether any changes made on the plugin would be enough, as our platform logic and the WooCommerce API itself might be posing additional limitations to achieve the intended result.Which is why (to echo our response from the other post) we would require us to take a look at your WooCommerce back- end more in detail to understand why these orders are not being synced with the new plugin.More information: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) Your support request will then be escalated to the Tech Support team.PS. Within the new WooCommerce plugin, we allow filtering out order statuses which are not intended to be imported into Sendcloud. Just to be on the sure side, please double check the order status of the missing orders and check in the integration settings in Sendcloud if those statuses are being filtered out.Thank you. * Best regards, * Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Automatic creation of a Shop Manager account](https://wordpress.org/support/topic/automatic-creation-of-a-shop-manager-account/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months ago](https://wordpress.org/support/topic/automatic-creation-of-a-shop-manager-account/#post-18628016) * Hey, Apologies for the late reply, and thanks for reaching out with your more than valid question. We completely understand your concern about creating a new user with privileged access on your site. Allow us to explain the reason for this. * **Why is a Shop Manager account required?** * The creation of a Shop Manager user is a requirement based on how the WooCommerce REST API is designed. Here’s a quick breakdown: - In WooCommerce, API keys do not have permissions on their own. Instead, they inherit the permissions of the WordPress user they are associated with. - To access and manage essential data like orders, the API key must be linked to a user with a role that has sufficient permissions. - A user with a `Customer` role, for example, cannot access or modify orders. The minimum required role for managing a store’s orders and products is `Shop Manager`. * Therefore, to ensure our integration can function correctly (e.g., read and write order information), we must create a dedicated `Shop Manager` user and generate the API keys for that specific account. * **Is the account permanent and are there alternatives?** * Yes, the `Shop Manager` user must remain active for the integration to continue working. If the user is deleted or its role is changed, the associated API keys will lose their permissions, and the connection will fail. * Currently, this is the standard and required method for API-based integrations with WooCommerce. An alternative that doesn’t involve creating a user is not possible because the platform’s architecture is built around user-role-based permissions for its API. * Creating a dedicated user for a specific application is also a security best practice. It isolates the integration’s permissions and allows you to easily revoke access at any time you wish. We hope this clarifies the reasoning behind the user creation. If anything is unclear or if you have further questions, feel free to let us know! Best regards, Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] WooCommerce Order Tags](https://wordpress.org/support/topic/woocommerce-order-tags/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months ago](https://wordpress.org/support/topic/woocommerce-order-tags/#post-18627842) * Hi [@rafaeldejongh](https://wordpress.org/support/users/rafaeldejongh/) , Looking into this particular issue (orders with “pre-order” status not being synced) would require us to take a look at your WooCommerce back-end more in detail, to confirm exactly which order statuses could be causing the issue and to identify the reason why it worked with the v1 plugin.In other words – please contact us via the support channels, with reference to this request. Customer support will then escalate the issue to Technical support and we will start troubleshooting more in detail right away. We will also be able to relate the support request to your Sendcloud account, which will help us avoid any confusion.More information: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) Thank you. * Best regards, * Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Fatal error: Uncaught Error: Call to a member function get_meta() on bool](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-a-member-function-get_meta-on-bool/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [9 months, 4 weeks ago](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-a-member-function-get_meta-on-bool/#post-18595703) * Hi [@sennevdp](https://wordpress.org/support/users/sennevdp/), Thank you for posting your question. * Kindly submit a support ticket so our Technical team can assist you further with this issue. * More information here: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) * Please make sure to provide the version of the Sendcloud plugin you are using. * Best regards, * Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] WooCommerce Order Tags](https://wordpress.org/support/topic/woocommerce-order-tags/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [10 months ago](https://wordpress.org/support/topic/woocommerce-order-tags/#post-18594072) * Hi [@marius1029](https://wordpress.org/support/users/marius1029/) , Thank you for reaching out and for sharing your workaround implementation.We’d like to let you know that we already have a feature request to support order tags with WooCommerce. Once this feature is released, you will be able to see the tag directly in the Incoming Orders view of your Sendcloud panel. * To help us prioritize this request and keep you updated on its progress, please submit a support ticket. This will allow you to vote for the feature request and receive notifications once it has been implemented and released. * More information: [https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud) Best regards,Sendcloud * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Still use WooCommerce Legacy REST API](https://wordpress.org/support/topic/still-use-woocommerce-legacy-rest-api/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [10 months ago](https://wordpress.org/support/topic/still-use-woocommerce-legacy-rest-api/#post-18589127) * Hi [@davelo](https://wordpress.org/support/users/davelo/) I hope you are doing well today! Thank you for your question regarding compatibility mode and the Sendcloud v2 integration, I’m happy to clarify this for you. * Our current integration is fully compatible with HPOS and does not require compatibility mode to be enabled. The troubleshooting step you’re referring to applies only to the Sendcloud v1 plugin. * I do see that this is confusing, since the information appears in the WooCommerce V2 Troubleshooter article. To help prevent further issues, I’ve reached out to our team and requested an update to the Help Center article, either to remove that step or clearly state that it’s only relevant for v1. * Thanks again for bringing this to our attention we really appreciate it! * I hope this covers everything, but if you have any other questions or concerns, don’t hesitate to keep in touch. * Best regards, _Safan / Technical Support Sendcloud_ * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Sendcloud Shipping] Adds User with Shop Manager Rights](https://wordpress.org/support/topic/adds-user-with-admin-rights/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [10 months ago](https://wordpress.org/support/topic/adds-user-with-admin-rights/#post-18588169) * Hi [@devtalkcafe](https://wordpress.org/support/users/devtalkcafe/) , Thank you for posting your feedback.If you have any other questions or want to know more about how the plugin works, feel free to reach out to our support team by submitting a ticket. They’ll be happy to help.More information here:[https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket](https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket) Best regards, Sendcloud Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Service points are currently in the initial phase?](https://wordpress.org/support/topic/service-points-are-currently-in-the-initial-phase/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [10 months ago](https://wordpress.org/support/topic/service-points-are-currently-in-the-initial-phase/#post-18587448) * Hi Dave, Thank you for posting your questions. During the service point configuration migration, there may be cases where certain configurations are not transferred correctly. This can result in service points not appearing at checkout, or not all active service points being displayed as expected.The migration process for service points generally works as intended. However, we highlighted the potential for issues because conflicts with other plugins can occur. Unfortunately, these conflicts are difficult to predict, as each self-hosted environment can differ significantly in setup and behavior. * If you encounter any issues during the migration, we recommend submitting a support ticket so our team can assist you directly. You can find more information [here](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud). Best regards, Sendcloud Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] Still use WooCommerce Legacy REST API](https://wordpress.org/support/topic/still-use-woocommerce-legacy-rest-api/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [11 months ago](https://wordpress.org/support/topic/still-use-woocommerce-legacy-rest-api/#post-18544533) * Hey michaelk85! Thanks for your question! * If you’ve already migrated to the Sendcloud WooCommerce V2 plugin, then there’s no more need to activate the WooCommerce Legacy REST API plugin. That plugin was only required for our V1 integration, which relied on the older REST API structure. * The V2 plugin takes full advantage of the updated WooCommerce API that’s built into recent versions of WooCommerce, eliminating the need for any additional legacy API support. You will only need to keep the Legacy REST API plugin if you are still using the Sendcloud WooCommerce v1 plugin. * I hope this helps! Feel free to contact us again if you have any further questions. * Best regards, _Fabian / Technical Support Sendcloud_ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Sendcloud Shipping] 2900+ DB calls by 1.0.11](https://wordpress.org/support/topic/2900-db-calls-by-1-0-11/) * [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/) * (@developmentsendcloud) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/2900-db-calls-by-1-0-11/#post-18521166) * Hi [@thaann](https://wordpress.org/support/users/thaann/) , Thank you for sharing this information. I shared this it with our development team. For updates on ongoing support tickets, please check with our team via the support ticket that is still open.The team will get back to you once the issue is fixed.Thank you for your understanding. Best regards, Sendcloud Viewing 15 replies - 16 through 30 (of 48 total) [←](https://wordpress.org/support/users/developmentsendcloud/replies/?output_format=md) [1](https://wordpress.org/support/users/developmentsendcloud/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/developmentsendcloud/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/developmentsendcloud/replies/page/4/?output_format=md) [→](https://wordpress.org/support/users/developmentsendcloud/replies/page/3/?output_format=md)