djbbiz

In the interest of improvement, and in case others install this product and need assistance, I thought you might be interested in knowing, your system sends an automated email when you install your product:

Hi Dean

We want to make sure everything is ok with your install. If you are in need of assistance, please make sure to email us at [email protected].

Thanks,
Justin Greer
Head of Product Support

As such I opened a ticket on the website in addition to sending an email to [email protected] per your instructions

[email protected] is not a valid email as it does not exist. I wasn’t aware about the support email address.

Dean

I hear you about the pandemic and I empathize but you should not continue to sell a product if support is not possible and how do you make good on refunds when your email isn’t working and bounces back?

• This reply was modified 5 years, 9 months ago by djbbiz.