Hello Nikhil G!
Sorry, my previous message was not very clear.
My idea is that the ticket statuses should include: New, Customer Reply, Agent Reply, You Reply, Closed.
The specific scenario is: after creating a ticket, I add two (or more) other agents to collaborate. I want to distinguish between Agent Reply (when another agent responds) and You Reply (when I, as an agent, respond).
Currently, I can go to the Ticket Statuses page to create a You Reply status, but I don’t know how to make it appear in the Tickets list page.
Thank you very much.
Do Trong Hiep
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This reply was modified 1 month, 3 weeks ago by dotronghiep.
