Forum Replies Created

Viewing 15 replies - 31 through 45 (of 4,998 total)
  • Zee

    (@doublezed2)

    Hello mxcster,

    Thank you for your reply.

    To better understand the issue you’re facing, could you share screenshots of your Apple Pay and Google Pay configuration? You can use https://snipboard.io to upload the images and then share the links here.

    Additionally, please share your site’s System Status Report so I can take a closer look. You can paste the report into https://pastebin.com and provide the link here.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Zee

    (@doublezed2)

    Hello Melly,

    Thank you for your reply.

    Please accept my heartfelt condolences on the passing of your mother.

    I understand that hiring a professional developer may not be possible for you at the moment. In the meantime, you might consider reaching out to the WooCommerce community. There are many helpful developers active on this forum and in the Woo Community Slack who may be able to assist you.

    I also want to thank Ahir Hemant for his valuable contribution here.

    Best regards.

    Zee

    (@doublezed2)

    Hello Kim,

    Thank you for your reply.

    I visited your site and was able to reproduce the issue where it’s not possible to add more than one product quantity to the cart.

    This behavior appears to be caused by a plugin conflict. I also noticed a few JavaScript errors in the browser console, which further support this possibility. With 64 active plugins, it can be challenging to pinpoint the exact source of the issue.

    To resolve this, I recommend performing a full conflict test. If it’s not feasible to do this on your live site, setting up a staging or clone site would be a good alternative.

    Please feel free to reach out if you have any questions or need help with the conflict testing process.

    Best regards.

    Zee

    (@doublezed2)

    Hello etellwright,

    Thank you for taking the time to share your solution with the community. Your contribution is truly valued, as it helps others who may encounter similar challenges.

    Wishing you a wonderful day ahead!

    Zee

    (@doublezed2)

    Hello osheta,

    Thank you for your reply.

    Unfortunately, the QuickForget link has expired again. I recommend increasing the expiry time to at least 48 hours and 5 views. This will give us sufficient time to review the System Status Report and help you further.

    Looking forward to your response. 🙂

    Zee

    (@doublezed2)

    Hello Giuseppe,

    Thank you for your reply.

    I’m glad to hear that the issue has been resolved after switching the product type.

    If WooCommerce has been helpful for your business, we’d really appreciate it if you could take a moment to leave a review. Your feedback helps us improve and also assists others in choosing WooCommerce with confidence.

    Wishing you a great day!

    Zee

    (@doublezed2)

    Hello lotusfeetshoes,

    Thank you for your reply.

    I understand that the purchase event is not being tracked in Google Analytics, even though other events are working correctly and the tag appears to be active in Google Tag Manager.

    Could you please let me know when you first noticed this issue?

    To investigate further, please share your site’s System Status Report. You can generate it from WooCommerce > Status > Get system report, then paste it into https://pastebin.com and share the link here.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Zee

    (@doublezed2)

    Hello willow548,

    Thank you for contacting WooCommerce support.

    I understand you’re experiencing a fatal error related to the maximum execution time after updating to WooCommerce 9.8.4, and the issue persists even after updating to 9.8.5 and disabling all other plugins.

    As Stef mentioned, this could be caused by a process taking longer than the allowed 120 seconds, which results in the timeout error.

    I tried checking the links you provided for the error log and system status report, but it looks like they’ve expired. Could you please share them again and extend the expiry time so I can review them in more detail?

    Also, I recommend installing the Query Monitor plugin and checking which query is taking too long that resulting in an error.

    Looking forward to your response. 🙂

    Zee

    (@doublezed2)

    Hello pingram,

    Thank you for your feedback and the detailed insights. I truly appreciate it.

    If you need help with a specific issue, please consider creating a new topic so we can assist you more effectively.

    If you’re looking to discuss the code in more depth, I recommend checking out the Woo Community Slack. Many experienced developers are active there and might be able to offer helpful input.

    Have a great day!

    Zee

    (@doublezed2)

    Hello marco-raaphorst,

    Thank you for your reply.

    I understand you’re seeing past-due actions even though Cron jobs are allowed on the server and active via wp-config.

    Have you had a chance to check with your hosting provider? They might be able to share more detailed insights about how Cron jobs are being handled on the server side.

    In the meantime, I recommend installing the WP Crontrol plugin. It will help you view scheduled Cron events, spot any errors, and identify what might be causing the delay in execution.

    Please let me know about your findings.

    Best regards.

    Zee

    (@doublezed2)

    Hello meatface888.

    Thank you for your reply.

    These lines are used to test whether WP-CRON is active or not. In this case, the output is Success. Which means it is working fine.

    I’ve gone through all the previous messages to refresh my memory and better understand the situation.

    You previously mentioned that after creating the staging site, the CPU usage remained low even with all plugins active, and the “Import historical data” process was not running indefinitely. Could you please confirm if this is still the case after enabling WP-CRON on the staging site?

    Let’s focus on the staging site for now to avoid mixing up troubleshooting steps between the production and staging environments.

    Looking forward to your response. 🙂

    Zee

    (@doublezed2)

    Hello Victor Marcoianu,

    Thank you for trying the troubleshooting steps. I truly appreciate your effort.

    This appears to be an unusual issue, and since other users haven’t reported the same, it likely indicates something specific to your site.

    To continue troubleshooting, I recommend performing a full conflict test by temporarily switching to a default theme like Storefront and deactivating all plugins except WooCommerce. Please let me know the results, and I will be happy to help you further.

    Best regards.

    Zee

    (@doublezed2)

    Hello orschiro,

    Thank you for your reply.

    I understand you’re seeing some products marked as partially approved and one mistakenly identified as alcohol, even though it’s a flower bouquet. This may be due to Google’s automated review process incorrectly flagging items based on product names or descriptions.

    I recommend reaching out to Google Support directly to request a review and clarification. They’ll be able to explain the reason for the partial approval and help ensure your products are correctly categorized.

    Let me know how it goes. 🙂

    Zee

    (@doublezed2)

    Hello livingstonescreative,

    I’m glad to hear that the issue has been resolved.

    Thank you for sharing the solution, as it may help others who run into the same problem.

    Wishing you a great day ahead!

    Zee

    (@doublezed2)

    Hello fotske,

    Thank you for your reply.

    I understand you’re facing a serious issue with email delivery in version 9.8.5 of WooCommerce, and I appreciate the detailed explanation you’ve provided.

    Please know that we do believe you. The reason we ask for steps like using the WP Mail Logging plugin is to help investigate and pinpoint the cause of the problem. Since this issue hasn’t been reported recently by other users, it does appear to be specific to your site, but I’m here to help you through it.

    To answer your questions:
    You can create test orders on your staging site the same way you would create regular ones. For testing purposes, I recommend using the Bank Transfer payment method, as it’s simple and won’t trigger real payment processing. After completing your tests, you can delete those orders to keep your reports clean.

    Regarding manual order entry, WooCommerce automatically generates order numbers using WordPress’s post ID system. Unfortunately, there is no built-in way to manually assign specific order numbers such as 34983. If exact order numbers are essential, a custom solution or plugin may be required, though this should be approached with consultation of a professional developer.

    I’d to review your System Status Report, you can upload it to https://pastebin.com and share the link here. That will help me better understand your setup and advise you accordingly.

    Thank you again for your patience and for taking the time to report this. 🙂

Viewing 15 replies - 31 through 45 (of 4,998 total)