Zee

Hello matthewmillerhorror,

Thank you for contacting WooCommerce support.

I understand you’re trying to display product categories on the shop page, but it’s not working even after adjusting the settings and deactivating other plugins.

After reading all the messages, I recommend switching to a default theme like Twenty Twenty-Five to check if the issue is theme-related.

Please let me know what you find, and I’ll be happy to assist further.

Best regards.

Hello dyin,

Thank you for your reply.

I’m glad to hear that the issue has been resolved and your error logs are now clear. If you need further assistance feel free to reply here.

If you feel that WooCommerce has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review. Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

Have a great day!

Hello littlegreenhouse,

Thank you for contacting WooCommerce support.

I understand you’d like to include the customer’s name in the subject line of the new order notification email to make tracking easier.

This feature isn’t available in core WooCommerce. As you’ve noticed, you’ll need a plugin like AutomateWoo to customize email subjects based on order details.

Please let me know if you have any questions. 🙂

Hello zhouchangyi,

Thank you for your reply.

I understand how frustrating this situation can be, and I truly appreciate your patience as we work through it.

To move forward with troubleshooting, I recommend performing a full conflict test by deactivating all plugins except WooCommerce and switching to a default theme like Twenty Twenty-Five. If you’re using a service like Cloudflare, please try temporarily disabling it as well.

Additionally, please go to WooCommerce > Status > Logs and check for any recent error logs. You’re welcome to share the relevant log entries with me via Pastebin.com, so I can take a closer look and assist you more effectively.

Looking forward to your response. 🙂

Hello Victor Marcoianu,

Thank you for your reply.

Could you kindly confirm whether these ads were set up directly in Google Ads or through the Google for WooCommerce dashboard? This information will help determine if there might be any misconfiguration causing the issue.

Looking forward to your response. 🙂

Hello coccidev,

Thank you for your reply.

I’ve reviewed it and noticed that two plugins related to the subscription feature are currently active:
1- WooCommerce Subscriptions – Cancel on Refund by Prospress Inc. – Version 1.0.0
2- WooCommerce Subscriptions – Disable Report Cache Updates by Prospress Inc. – Version 1.0

Could you please check if the issue also occurs with a simple, non-subscription product? Specifically, see whether SEPA Direct Debit payments are still marked as “manual renewal” in the WooCommerce admin.

Additionally, I recommend reaching out to the subscriptions plugin support team for more detailed guidance on this behavior. They may be able to offer insights specific to your configuration.

Looking forward to your response. 🙂

Hello dragomantr,

Thank you for contacting WooCommerce support.

I understand you’re still facing issues with adding physical products to the cart and completing checkout, even after disabling all plugins, switching to the default theme, and working with your hosting provider.

I appreciate the effort you’ve already put into troubleshooting.

To move forward, I recommend setting up a staging site so we can investigate the issue further in a default environment with only the WooCommerce default theme, Twenty Twenty-Five. Also, once the staging site is online, please share the System Status Report with me. You can paste it into https://pastebin.com and share the link here.

Let me know once that’s ready, and I’ll be happy to take a closer look.

Looking forward to your response. 🙂

• This reply was modified 1 year ago by Zee.

Hello Roger Montero,

Thank you for your reply.

I understand your site may be facing performance limitations, which can happen on shared hosting due to limited and shared resources. It might be worth considering a move to a more robust hosting provider that better suits your website’s needs.

You mentioned that all orders are transferred to your ERP system and processed there. Could you please share how this integration is set up? Specifically, does it rely on scheduled actions?

To help me look into this further, please share screenshots of your Scheduled Actions page as well as the WP Crontrol plugin’s page. You may use https://snipboard.io to upload images and share links here.

Once I have that information, I’ll be better equipped to assist you. 🙂