D Smith a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Woocommerce 3.0 billing address/shipping adressHi Poekel!
I’m sorry for the confusion– but as far as I know, WooCommerce has always by default displayed the shipping address in that Order Management view. This is a screenshot from several versions ago:
https://snag.gy/cJ64vz.jpgIs it possible your prior version of WooCommerce had some customization, or a plugin that was changing this information display?
Forum: Plugins
In reply to: [WooCommerce] blocked siteHi Sophie!
That “blocking” sounds like a third-party security plugin; I would recommend checking your list of plugins and seeing if you can disable (or adjust the settings) on whatever’s blocking you.
re: the absence of a shopping cart, have you added the shortcode a page for it, as described here? https://docs.woocommerce.com/document/woocommerce-pages/
Forum: Plugins
In reply to: [WooCommerce] No order-received message after checkoutHi there!
Sorry for the misunderstanding! We sell a product called PDF Invoices: https://woocommerce.com/products/pdf-invoices/
…which comes with full WooCommerce support. Unfortunately, as regards that free plugin, you’d have to contact the author for assistance with it.
Sorry for your frustration, but I’m glad you were able to identify the source of the issue!
Forum: Themes and Templates
In reply to: [Storefront] Missing updatedHello!
Thanks for that screenshot. It takes time for Google to reindex pages; I would recommend checking back in another week to see if those updates have made a difference!
Forum: Themes and Templates
In reply to: [Storefront] White Background Issue on ImageHello!
Looking at the raw upload, it definitely seems to have a background: https://i0.wp.com/unicornkitchensd.com/wp-content/uploads/2017/11/learning.png
vs
https://i0.wp.com/unicornkitchensd.com/wp-content/uploads/2017/11/better-living.pngCan you triple-check the original and try reuploading it?
p.s. Pho is delicious
Forum: Themes and Templates
In reply to: [Storefront] Align Price and Add To Cart in one lineHi there!
Sorry to hear this– but I’m now getting a 404 error on that URL. Can you double-check the page’s location for us?
Forum: Themes and Templates
In reply to: [Storefront] No ALT texts in single product thumbnails?Hi there!
Sorry to hear about this. Can you provide us with the address of the page in question?
Issues like this may be caused by either a conflict with another plugin. You can read more about plugin and theme conflicts here:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– If you’re using a child theme, temporarily switch your theme back to the unaltered Storefront theme.
– Disable all plugins except for WooCommerce.
– Test to see if the issue has been resolved.If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.
I hope this is helpful!
Forum: Themes and Templates
In reply to: [Storefront] WooCommerce NotificationsHi there!
Sorry for the misunderstanding. That “Customer matched zone” message means you’ve got Shipping Debug enabled– you can turn that off by going to WooCommerce > Settings > Shipping > Shipping Options and deselecting the box next to “Enable debug mode.”
In terms of changing the content of other messages, if you specify which ones, they may be able to be disabled entirely– or you could use the free Say What? plugin to change what they say.
Please let us know if you have further questions!
Forum: Themes and Templates
In reply to: [Storefront] Storefront on mobile devicesHi there!
We’ll be happy to try and help with this.
Do you have a fallback image set for the video? The fallback image section was added in Parallax Hero 1.5.3. As things stand, it’s an either / or scenario – meaning if you have a fallback image defined, then it will use that image on mobile devices. If you don’t, it’ll try to show the video instead.
The “trying” part is key– by default, websites have a hard time determining upfront what browser is being used, the capabilities of the mobile device, the speed of the network, or being aware of Javascript errors that might influence video playback. That means that if any of those things go wrong, the video might not work and the page will look weird. For that reason, using a fallback image is a far better solution as it gives the user a stripped-down functionality without sacrificing style.
But as I said, if no fallback image is defined, then Storefront / Parallax Hero has no option but to try and display the video.
As regards making the page wider, I’m not sure exactly how that would work; are you talking about reducing the margins? There are a couple things you could do to reduce scrolling– I notice a bunch of custom styles, perhaps applied through the customizer, e.g.
.vc_custom_1511612955776 { padding-bottom: 110px !important;}, which are making the page very long with a lot of empty vertical space in mobile layouts.You could reduce/eliminate those, and/or tweak the font size for mobile via CSS; please let us know if you need further assistance with that
Forum: Themes and Templates
In reply to: [Storefront] Sorefront product images don’t scale properlyHi there!
We’ll be glad to help with this. I’m afraid that if you have images of different relative shapes (some tall and skinny, some short and wide), you’re going to either have to crop some of them or else end up with the odd-looking result in your second screenshot.
I think the best solution may be to ensure you don’t have images of different relative shapes– that is, use image editing software to “pad” the vertical images with some empty space on the sides. That way, you can make the image sizes uniform, so that the cropping doesn’t cut off as much (or any) of the top & bottom. You can experiment with different dimensions to achieve the look and overall layout you want, and use the free “Regenerate Thumbnails” plugin (
https://ww.wp.xz.cn/plugins/regenerate-thumbnails/ ) as needed.Forum: Themes and Templates
In reply to: [Storefront] change storefront homepage but keep woocommerceHi there!
We’ll be glad to help with this. When you say you want to change your homepage to a regular page, do you mean you no longer want “Shop by Category” as your homepage?
If so, you can use the instructions at https://codex.ww.wp.xz.cn/Creating_a_Static_Front_Page to create a different page and designate that your Front Page. Please let us know if you have further questions!
Hi there!
This is indeed the intended functionality– that the package will adjust based on the dimensions of the products being shipped. To confirm, have you selected those predefined USPS flat rate boxes in WooCommerce > Settings > Shipping > Packages, and is USPS (WooCommerce Services) the only shipping method available for that zone?
- This reply was modified 8 years, 10 months ago by D Smith a11n.
Hi Ahmad!
Sorry to hear of this problem– if you enable “Log Debug Messages” on the Stripe settings, do the logs you can then see if you go to WooCommerce > Status and click the “Logs” tab shed any light on what’s going wrong?
Also, what are the exact order notes that appear? Are their none whatsoever?
Hi again!
It may indeed be caching; if you switch temporarily to the Twenty Seventeen theme and disable all plugins except WooCommerce core and PayPal Express, does the problem go away?
We have some documentation that discusses caching of the cart and checkout pages: https://docs.woocommerce.com/document/configuring-caching-plugins/
Note that the caching exclusions we recommend there also apply to any server- or host-based caching that may be going on.
Please let us know whether or not this helps!
Hi Saul!
Glad to hear you were able to resolve your issue.
Caleb (and anyone else having this issue), what you’re describing is almost always the result of a scripting conflict. If you switch temporarily to the Twenty Seventeen theme and disable all plugins except WooCommerce core and Braintree, are you then able to enter data into the fields at check-out as you should?
If so, you can then reenable your theme and refresh checkout to see if that’s where the conflict lies… and if it still works with your theme enabled, then you can begin reenabling your plugins, refreshing as you go, until you find the culprit!
