Title: dylancommons2021's Replies | WordPress.org

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# dylancommons2021

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce Stripe Payment Gateway] Issue with MOTO payments and 3DS Verificattion](https://wordpress.org/support/topic/issue-with-moto-payments-and-3ds-verificattion/)
 *  Thread Starter [dylancommons2021](https://wordpress.org/support/users/dylancommons2021/)
 * (@dylancommons2021)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/issue-with-moto-payments-and-3ds-verificattion/#post-14578322)
 * Currently the customer calls up the customer centre and asks them to put through
   the order for them on their behalf. This is only for some customers who do not
   know how to order from the front-end of the website.
 * Once the customer centre receive the call, the agent logs into the back end of
   the WordPress website with their user ID, then they go to the front-end of the
   website and put through the order as if they were the customer themselves. The
   way we have it currently registering that this type of order is a MOTO payment
   is through the agents User ID. If the order is put through by an agent that is
   logged into the website, that order is classed as a MOTO payment and therefore
   should not require 3DS verification.
 * This approach was working up until recently and now the agents are being prompted
   for the 3DS verification on the majority of orders over €100. This is something
   that we will have to rectify, especially with Stripe lowering the order threshold
   for 3DS soon.
 * Please let me know if you need more information or access to the website, any
   assistance you can provide will be greatly appreciated.

Viewing 1 replies (of 1 total)