eden04788

Thery are working in solving my issue, i am testing

1.- i receive the welcome email… There is no information about setting up the template as it shows (advertise).

2.- I access your support forum ((I didn’t ask questions – BECAUSE – most of the questions/problems i had, other people request info and you already answer them (with short answers – as, is not included, i don’t know, we haven’t try it, we don’t give that kind of suppport, we don’t have demo button import content, please bought or valet service, and so on…) Why asking again the questions you already answer… right?

3.- I saw your videos, again… those are not videos for setting the template as is advertise…

4.- Regarding the offer you give me by email, about removing this review (or level up)… I will do it ONLY if my problem is resolved… If is not resolved why would i do it?

5.- MY ISSUE IS NOT RESOLVED UNTIL NOW – I bought something, and it doesn’t work.

As I told you by email, i am really thinking that all the 4-5 stars reviews are Made Up — and the real one are just the 1 star reviews.

I trust in your company, even when i was undecided because of all the bad reviews, i give you a chance, and now i am really dissapointed.

— I think that instead of trying to reply my complaints (You should be working in SOLVING my complaint) not just answering with things like (look in our support forum, ask me over there and so on) i know you don’t want new buyers to know that you have problems with customer service or your produt is not sold as advertise, but you should start working in solving complaints, and believe me, after solving, all of your bad review (The real ones) will level up without you even asking.