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Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Password Reset Not Working!

Thread Starter elliotshero
(@elliotshero)

6 years, 8 months ago

Good idea @cholmes28! I’m glad that it worked for you.

Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Password Reset Not Working!

Thread Starter elliotshero
(@elliotshero)

6 years, 8 months ago

Unfortunately, we have not found a solution either. The best we could do is create a redirect so that the UM password reset page redirects to WordPress’ native password reset form. No other ideas from Ultimate Member have been forthcoming.

Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Password Reset Not Working!

Thread Starter elliotshero
(@elliotshero)

6 years, 9 months ago

Hi @ultimatemembersupport,

The site doesn’t have any security or caching plugins installed. Our host tells us that the only cache affecting the site is PHP Opcache. Is that a potential culprit?

I tried a password reset after clearing Opcache and there wasn’t any difference.

One thing I noticed: When I enter a password reset link into my browser with a specific hash and ID (https://uat-hudsonfarmnj.shero.io/password/?act=reset_password&hash=3UYyMAWZrk20ArFalVIZ&user_id=140), it immediately redirects to a page with a generic URL (https://uat-hudsonfarmnj.shero.io/password/?act=reset_password). Is that normal behavior?

Thanks for looking into this.

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