Title: graphcomment's Replies | WordPress.org --- # graphcomment [ ](https://wordpress.org/support/users/graphcomment/) * [Profile](https://wordpress.org/support/users/graphcomment/) * [Topics Started](https://wordpress.org/support/users/graphcomment/topics/) * [Replies Created](https://wordpress.org/support/users/graphcomment/replies/) * [Reviews Written](https://wordpress.org/support/users/graphcomment/reviews/) * [Topics Replied To](https://wordpress.org/support/users/graphcomment/replied-to/) * [Engagements](https://wordpress.org/support/users/graphcomment/engagements/) * [Favorites](https://wordpress.org/support/users/graphcomment/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 65 total) 1 [2](https://wordpress.org/support/users/graphcomment/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/graphcomment/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/graphcomment/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/graphcomment/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/graphcomment/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Request for Support Regarding Temporary Website Ban](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban-3/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [6 months, 1 week ago](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban-3/#post-18739122) * Hi Hilal, * Yes, because blocking and unblocking are manual operations that follow a review of your profile. The simplest thing to do in this case, if it is an oversight on our part, is to write to us at [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/support@graphcomment.com?output_format=md). We have unblocked you for the beginning of this month. Best regards,J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Request for Support Regarding Temporary Website Ban](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban-3/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban-3/#post-18731722) * Hi Hilal, * Thanks for reaching out. * After reviewing your account usage in detail, I can confirm that your site has exceeded the free plan limit of **1,000,000 monthly loads**, as stated on our pricing page. Your current usage for this month is already around **1.2 million loads**, and the month is not over yet. * We always apply a tolerance for occasional or one-time overages, which is why your account was not restricted last month despite the higher usage. However, when the over-usage becomes continuous, our system automatically limits new comment submissions at the moderation level. Existing comments remain visible, but new ones can no longer be posted. This is the restriction you are currently seeing. * To restore full functionality, the most suitable option based on your traffic is our **Starter Premium plan**, which includes **1.5 million monthly loads** and additional advanced features. It starts at **$25/month**, with no commitment required. Upgrading will immediately remove the limitation. * Regarding your question about charges: no billing is applied unless you choose to upgrade to a paid plan. There are no automatic or unexpected charges during this restricted period. * If you’d like, I can assist you directly with the upgrade, or answer any questions you may have about the available plans. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Request to Migrate Comments to New Domain](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban-2/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [9 months ago](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban-2/#post-18627364) * Hello Hilal, * Sorry for the late reply. I juste reply to you through our support platform. * Thanks, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Request for Support Regarding Temporary Website Ban](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban/#post-18514752) * Hello Hilal., * Thank you again for your message and for using GraphComment — we’re glad to hear you’re satisfied with the service. * First of all, please accept our apologies for the current display issue regarding usage consumption. This is a known bug on our side, and our team is actively working on resolving it. In the meantime, you can still monitor your usage accurately through the **COMMUNITY > ANALYTICS** tab in your dashboard. * Regarding your question about the quota reset: GraphComment’s quotas are calculated on a **calendar month basis**, which means that your quota renews automatically on the **1st day of each month**, regardless of your signup date. * As for payment options, we’re currently waiting for **PayPal** to validate recurring payments on our platform. Once that’s in place, we’ll notify users directly. In the meantime, if you’d like to continue using GraphComment beyond the free tier, we’d be happy to **temporarily unlock** access for you while we finalize the integration of this payment method. * Please let us know if you’d like us to proceed with that temporary unlock, or if you have any additional questions — including plan recommendations based on your current usage, which we’d be glad to help with. * Warm regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Request for Support Regarding Temporary Website Ban](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [12 months ago](https://wordpress.org/support/topic/request-for-support-regarding-temporary-website-ban/#post-18510132) * Hi, * Thank you for reaching out and for using GraphComment. * The reason your comment section appears temporarily locked is because your site has exceeded the monthly usage quota allowed under the **FREE** plan.  * This limit includes the number of comment loads each month. More informations here: [https://support.graphcomment.com/hc/en-us/articles/360013354900-How-do-you-count-the-data-loads](https://support.graphcomment.com/hc/en-us/articles/360013354900-How-do-you-count-the-data-loads) * When this threshold is surpassed, the comment module is automatically set to a restricted mode where users can still post, but comments are hidden until the quota resets or the plan is upgraded. * To restore full functionality immediately, we recommend upgrading to one of our premium plans that better suits your current volume of traffic and engagement. You can find a detailed comparison of our plans here: * ⌊👉⌉⌊👉⌉ [https://www.graphcomment.com/en/products/graphcomment/pricing](https://www.graphcomment.com/en/products/graphcomment/pricing) * If you’d like, we can assist you in selecting the plan that best fits your needs or provide a quote for a tailored solution. If a PAYPAL solution is required, let us know ! * Please let us know how you wish to proceed and feel free to reach out if you have any further questions. * Best regards, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Just one more step](https://wordpress.org/support/topic/just-one-more-step/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 6 months ago](https://wordpress.org/support/topic/just-one-more-step/#post-15150868) * Hello Daniel, * You are probably logged with 2 different account between GraphComment into the plugin, and GraphComment admin when you open it up directly into a browser. Be careful to use the same user. Go to the admin through the plugin, look in the upper-right corner which user is logged, and you will know. The GC admin at [https://graphcomment.com/admin/](https://graphcomment.com/admin/) is probably with another user that has not create your website into the plugin. Let me know, Best regards, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/page/2/#post-14913249) * Hello, Yes, this time it’s the right one. It’s fixed, we have found a tricky bug. Thank you very much for your patience, and sorry for the inconvenience. Have a great day. J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14908045) * Forgot what I said, there is a problem indeed. We have to figure it out. I come back soon with a response. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14908038) * Hello, Sometimes comments are attached to WordPress pages that you deleted or renamed. As a result, GraphComment cannot link these comments to the new page of your blog. You have to investigate and try to understand. You can go to the“ comments” tab of WordPress and then see at which URL and which unique identifier a comment that does not appear in GraphComment is attached in WordPress. Then go to GraphComment, Moderation tab, find this comment and then see what URL it is linked to with us. You can send us sample URL’s by email to [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/support@graphcomment.com?output_format=md) Often it is the WordPress comments database that has been damaged by bugs. Best, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14897084) * Hello, We’ve done a fix tutorial for you. * ``` 1 / Go to Extensions menu and « Edit » on GraphComment plugin: Select plugin « GraphComment » and open the file: class > controllers > gc_import_controller.class.php 2 / Go to line 67 and add theses 2 lines : ``` * update_option(GcImportService::getOptionsPrefix() . ‘status’, ”); update_option( GcImportService::getOptionsPrefix() . ‘batch_number’, ”);` * you must have this final result: * ``` if (isset($this->post['gc-import-restart']) && $this->post['gc-import-restart'] == 'true') { GcLogger::getLogger()->debug('GcGeneralController::handleOptionForm() - Action: Restart import'); update_option(GcImportService::getOptionsPrefix() . 'status', ''); update_option(GcImportService::getOptionsPrefix() . 'batch_number', ''); if (($msg = $gc_import_service->restartImportationInit()) !== true) { GcLogger::getLogger()->error('GcGeneralController::handleOptionForm() - Restart import fail'); ``` * 3/ save modifications 4 / restart import Best,` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14892694) * Ok, then the only way is to give us temporary access to your WordPress admin for us to test, because the problem is on the WordPress side, and on our side we are blind. You can send me your credentials at [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/support@graphcomment.com?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14892638) * Hello, * We still have no record of your attempt to connect to us for the import. We think this is a problem in your WordPress configuration, probably a firewall or other type of plugin that prevents external requests from leaving. * Please deactivate all your other plugins while you click on the import in our GraphComment plugin. Then if this is successful, of course reactivate all your other plugins. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14881811) * Hello, we need to identify your website, can you send us your GraphComment ID to [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/support@graphcomment.com?output_format=md)? We will fix it ASAP. Thanks J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] importation keeps failing.](https://wordpress.org/support/topic/importation-keeps-failing/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/importation-keeps-failing/#post-14878809) * Hello, * We have tried to fix a problem on our side. Can you try again to import ? Maybe disable / Re enable the plugin before. And active the logs before launching it to get the eventual errors. Thx, J. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GraphComment Comment system] Graph comment system was reinvented](https://wordpress.org/support/topic/graph-comment-system-was-reinvented/) * Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/) * (@graphcomment) * [4 years, 8 months ago](https://wordpress.org/support/topic/graph-comment-system-was-reinvented/#post-14867206) * Hello Prince, * Can you email us to [support@graphcomment.com](https://wordpress.org/support/users/graphcomment/replies/support@graphcomment.com?output_format=md) with a snapshot, or an URL? And describe more precisely what’s your problem. Thank you! J. 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