Title: groupdocs's Replies | WordPress.org --- # groupdocs [ ](https://wordpress.org/support/users/groupdocs/) * [Profile](https://wordpress.org/support/users/groupdocs/) * [Topics Started](https://wordpress.org/support/users/groupdocs/topics/) * [Replies Created](https://wordpress.org/support/users/groupdocs/replies/) * [Reviews Written](https://wordpress.org/support/users/groupdocs/reviews/) * [Topics Replied To](https://wordpress.org/support/users/groupdocs/replied-to/) * [Engagements](https://wordpress.org/support/users/groupdocs/engagements/) * [Favorites](https://wordpress.org/support/users/groupdocs/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/users/groupdocs/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/groupdocs/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Java | HTML5 Document Viewer] How Honest Can You Get?](https://wordpress.org/support/topic/how-honest-can-you-get/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-honest-can-you-get/#post-5349394) * Hello, * Thanks for your comments. We currently offer a 14 day free trial to our Individual plan, where you don’t have to enter credit card details, and once that expires, we have a Limited Free plan. Regarding subscribing, like the majority of services it’s necessary to register before usage to avoid abuse. * Many thanks, The GroupDocs Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] ARGH!!](https://wordpress.org/support/topic/argh-1/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [11 years, 5 months ago](https://wordpress.org/support/topic/argh-1/#post-5607860) * Hello, Dazey * Thank you for your interest in GroupDocs. For a start, you can try to use our free plan for GroupDocs.Viewer for Cloud plugin, you will have 14 days free trial period and if you make sure our service suitable for you, you can send a request to the [sales@groupdocs.com](https://wordpress.org/support/users/groupdocs/replies/sales@groupdocs.com?output_format=md) and our sales team will respond as soon as possible. * With best regards, GroupDocs Support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs Assembly] Is this plugin malicious?](https://wordpress.org/support/topic/beaware-this-plugin-attracts-hackers/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 2 months ago](https://wordpress.org/support/topic/beaware-this-plugin-attracts-hackers/#post-4695296) * Hello zoks77 and Jeff, * Thank you very much for your notifications. We are very sorry to hear that you faced such issues. We will do our best to investigate why you had such issues with our plugin. Our latest versions had some security updates, also the latest version was checked by our developers and WP admins, and they didn’t find any security issues. But we will recheck all one more time. * Could you please provide us additional details about your issues? Would be great to have hosting logs, PHP and WP logs of your websites to check how your website was hacked. We are not sure how our plugin could be installed automatically, maybe you installed some free templates or plugins and they had back door code? * All details you can send to our email – marketplace[at]groupdocs[dot]com * With best reqards, GroupDocs Marketplace Team [http://groupdocs.com/](http://groupdocs.com/) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GroupDocs Assembly] Virus](https://wordpress.org/support/topic/virus-16/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 2 months ago](https://wordpress.org/support/topic/virus-16/#post-7838510) * Hi filonuse, * Thank you for the notification. We will recheck the code to be sure that it’s safe. Could you please check that you use the latest version of the plugin? We talked with WP admins last week and they said that they didn’t see any security issues in our plugins. But we will recheck all the code again. * With best regards, GroupDocs Dev Support. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GroupDocs.Annotation for Cloud] Fatal error and no support](https://wordpress.org/support/topic/fatal-error-and-no-support/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-and-no-support/#post-7798332) * Hi Brashell, * Thank you for your review. We are sorry that we missed it firstly. We retested the plugin and it works well for us. Maybe we can help you to resolve your issues? Also we have now more fresh versions of plugins and our applications. Maybe you will be interested in our downloadable annotation libraries for .NET or Java? * With best regards, GroupDocs Support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Annotation for Cloud] Fatal error?](https://wordpress.org/support/topic/fatal-error-933/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-933/#post-4211171) * Hello Brashell, * Sorry for the late response. We tried to reproduce the issue but we could not reproduce it. Could you please provide more details? Also we always provide updates for our products, maybe our latest version works for you well. * With best regards, GroupDocs Support. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GroupDocs.Viewer for Cloud] This is misleading and not truthful](https://wordpress.org/support/topic/this-is-misleading-and-not-truthful/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-is-misleading-and-not-truthful/#post-7826896) * Hello rudis1, * Thank you for your comment. We always happy to help our clients to clarify any requirements or questions they have. Could you please describe your experience with our Viewer plugin for WordPress, so we better understand the issues you faced with it? * We are sorry for confusions, if you had any with our product. We do have a free plan, but it comes with a number of restrictions. We also have notifications in the plugin description and installation instruction about pricing and storage options. Still, your comment has shown that these notifications are not as clear as we thought they were. So we have added some additional info in the description, installation and FAQ sections. Hopefully, this will avoid any further confusion. * We develop our plugins for WP for our clients and share them for any users that can try our products. Our WP plugins are free for any users; you can install and remove them anytime without any charges. * Thanks again for your comment, Sergey Zhuravel * GroupDocs Support [http://groupdocs.com](http://groupdocs.com) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GroupDocs.Viewer for Cloud] SAS solution](https://wordpress.org/support/topic/sas-solution/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 3 months ago](https://wordpress.org/support/topic/sas-solution/#post-7824085) * Hi David, * Sorry for any confusion here. We do have a free plan, but it comes with a number of restrictions. We also have notifications in the plugin description and installation instruction about pricing and storage options. Still, your comment has shown that these notifications are not as clear as we thought they were. So we have added some additional info in the description, installation and FAQ sections. Hopefully, this will avoid any further confusion. * Also it’s worth knowing that our cloud viewer version supports reading from URLs, so you can use it like a local storage. Plus we will shortly have a WP plugin for locally hosted version of GroupDocs.Viewer for Java. With this plugin you will be able to host your files locally, without sending them to the GroupDocs Cloud API. * Thanks again for your comment, Sergey Zhuravel GroupDocs Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] Limited Number of Pages to Display](https://wordpress.org/support/topic/limited-number-of-pages-to-display/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 4 months ago](https://wordpress.org/support/topic/limited-number-of-pages-to-display/#post-4526550) * Hello Jraposon, * Thank you for your interest in GroupDocs. Unfortunately current version of the GroupDocs Viewer plugin for WordPress doesn’t support this functionality, and only full file can be viewed. For now we have no plans to update the plugin, but if we will have the same request from our paid customers we can put such functionality into our road map. If you need more details, please feel free to contact us via support forum or by email. * With best regards Evgen * Evgen Efimov * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] Group Doc](https://wordpress.org/support/topic/group-doc/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 10 months ago](https://wordpress.org/support/topic/group-doc/#post-3970702) * Hi Chris, * Thanks for getting in touch, and for interesting in GroupDocs! Search functionality was implemented in GroupDocs recently, so it works within the main GroupDocs Viewer. However the plugin currently does not have this functionality, but that it’s a part of our roadmap to add, and it should be implemented soon. For now maybe you can try out our main GroupDocs Viewer to see if it’s what you are looking for? We provide a free 14-day trial, so you can test the Viewer or any other our app for free. * Many thanks, GroupDocs Support Team [http://groupdocs.com](http://groupdocs.com) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] how do you use it](https://wordpress.org/support/topic/how-do-you-use-it-2/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 10 months ago](https://wordpress.org/support/topic/how-do-you-use-it-2/page/2/#post-3366141) * Hi Van Pham, * Thanks for getting in touch! Yes, downloading and printing options can be disabled for separate viewer instance (via url string parameters) or they can be disable for all your viewer instances via configuration in your GroupDocs account. * Many thanks, GroupDocs Support Team [http://groupdocs.com](http://groupdocs.com) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[GroupDocs.Viewer for Cloud] Upload to groupdocs](https://wordpress.org/support/topic/upload-to-groupdocs/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [12 years, 11 months ago](https://wordpress.org/support/topic/upload-to-groupdocs/#post-7773723) * Hi smartiny, * Thanks for getting in touch, and for trying GroupDocs Viewer plugin! * Please check the Installation section of the plugin submission page [here](http://wordpress.org/plugins/groupdocs-viewer/installation/). There you can see a description of where files are hosted and should be uploaded to work with GroupDocs Viewer plugin for WordPress. In the Installation and FAQ sections we explain that files and documents are stored in a GroupDocs account and the plugin uses the account’s GUID to retrieve and show the document on a WP page. * Also, you do not have to pay after the 14 day trial. When you register a new account you have 14 days trial period of the personal plan, but after this period you are automatically switched to the free plan. All this information is releated to the GroupDocs account required to host the files, and can be found at GroupDocs website. * We are really sorry if some information is missing from our description of the plugin. We are always looking for improvements, so we are working on submission update now. The description will be rewritten and note about GroupDocs account will be added. * Many thanks, GroupDocs Support Team (SZ) [http://groupdocs.com](http://groupdocs.com) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] Hyperlinking of Cell's in an Excel Doc](https://wordpress.org/support/topic/hyperlinking-of-cells-in-an-excel-doc/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [13 years, 4 months ago](https://wordpress.org/support/topic/hyperlinking-of-cells-in-an-excel-doc/#post-3468043) * Hi Annie, * Thank you very much for your interest in GroupDocs. * Currently it’s not possible, however we’ll investigate it and maybe we can add clickable regions to the pages from an Excel file where links are specified within a Cell. * If we do manage to implement this the links will have to be shown in the file, not just links and anchor text. We should be able to investigate in the next few days and come back to you with a timeframe if this feature is possible. * In answer to your other question, to modify your pages you should re-upload a new version of the file. * Please feel free to email [marketplace@groupdocs.com](https://wordpress.org/support/users/groupdocs/replies/marketplace@groupdocs.com?output_format=md) with more questions or future requirements for any of our apps or plugins. * We are very loyal to our customers and where possible we try to implement most sensible and reasonable requests. * With best regards, GroupDocs Support Team. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] how do you use it](https://wordpress.org/support/topic/how-do-you-use-it-2/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [13 years, 4 months ago](https://wordpress.org/support/topic/how-do-you-use-it-2/#post-3365969) * Hi esmi, * Thank you for your post. We will update the plugin’s page as soon as possible with all helpfull information. Also we are planning to add some links to documentation resources. * Many thanks, The GroupDocs Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[GroupDocs.Viewer for Cloud] Which level to purchase](https://wordpress.org/support/topic/which-level-to-purchase/) * Plugin Author [groupdocs](https://wordpress.org/support/users/groupdocs/) * (@groupdocs) * [13 years, 4 months ago](https://wordpress.org/support/topic/which-level-to-purchase/#post-3356753) * Hi there, * Many thanks for getting in touch, * It sounds like you may be able to go for our Business plan, or perhaps a modified custom version of this plan. * It would be great if you could drop a message to our support desk: support([at]) groupdocs.zendesk.com so that one of our business team can contact you to chat further about the different options and possibilities. * Many thanks, * The GroupDocs Support Team Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/users/groupdocs/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/groupdocs/replies/page/2/?output_format=md)