HDsupport

What image was this? I would like to add that info as well.

Here is what the tech at pow web stated Jeremy
“I’ve checked the error logs for your account and was unable to find any issue with the plugins. Also, all the images including http://www.happy-dayz.ca/wp-content/uploads/2013/09/New-2013-1.jpg are publicly accessible by default. I’m not sure how exactly are you trying to execute the curl script from your end due to which you are receiving the ‘403 Forbidden errror’ but, the curl script at http://happy-dayz.ca/testcurl.php used to access/display the image via URL is loading fine. Could you please get back to us with the exact steps to duplicate the issue?

If you have any further questions, please update the Support Console. We would be happy to help you. “

Im not sure they understand what the jetpak plugin is trying to do..

Well I contacted our host again with the info and this is what they replied with

Hello,

Thank you for being patience.

I have created a new test cURL script http://happy-dayz.ca/testcurl.php which is used to get the image via URL and load it in browser, noticed that is working fine.

Please let me know how exactly that you are accessing the image http://www.happy-dayz.ca/wp-content/uploads/2013/09/New-2013-1.jpg via cURL in order to investigate further.

Thank you,

Im not sure what more info I can give them does anyone have any other ideas? The host is powweb, anyone had this problem with them?

I have looked all over powweb’s control panel, we have no hotlinking protection on.

As for the word press I have tried removing every plugin and still same out come.

Is there any thing else that I could tell them Jeremy so sorry to bug you?

I gave them the info that Jeremy gave me

Hi there! Sorry for the delay in answering.
I had a look at your site, and it seems that you’ve added some image hotlinking protection that blocks Photon from caching your images.
You can reproduce the issue by querying one of the images via cURL:

curl -I http://www.happy-dayz.ca/wp-content/uploads/2013/09/New-2013-1.jpg

You will receive the following error message:
HTTP/1.1 403 Forbidden

For Photon to be able to cache these images, the images have to return a 200 message:
HTTP/1.1 200 OK

If you’re not aware of any image protection plugins or options on your site, I would suggest that you contact your hosting provider and let them know about the issue.

Let me know if it helps.

Here is what I get when I run Curl

C:\Users\Orillia\Downloads\curl-7.32.0-win64-nossl>curl -I http://www.happy-dayz
.ca/wp-content/uploads/2013/09/New-2013-1.jpg
HTTP/1.1 200 OK
Date: Tue, 15 Oct 2013 15:16:17 GMT
Content-Type: image/jpeg
Content-Length: 291774
Connection: keep-alive
Server: Apache/2
Last-Modified: Wed, 02 Oct 2013 17:34:09 GMT
ETag: "212775c-473be-4e7c57a117a82"
Accept-Ranges: bytes
Set-Cookie: incap_ses_133_87267=XFb5SP+lLUayg2mqUoPYAUFcXVIAAAAAi65Y5INjDYRAX2Ce
0pvzQg==; path=/; Domain=.happy-dayz.ca
Set-Cookie: visid_incap_87267=Z/ELD8IiQkSYYIURPUk+pkFcXVIAAAAAQUIPAAAAAAABOP/BVU
jrIpxsfIaWxBMO; expires=Thu, 15 Oct 2015 07:04:27 GMT; path=/; Domain=.happy-day
z.ca
X-Iinfo: 5-39199404-39199408 NNNN CT(93 -1 0) RT(1381850177697 4) q(0 0 0 1) r(1
 1) U6
X-CDN: Incapsula

From what I see I get the HTTP/1.1 200 OK, what is the next step? and thanks again for your help Jeremy.

Yes we did thank you for asking, We also tried disabling every plugin as well.

Then enabling only jetpack and the photon & mosaic gallery one at a time but the results are still the same for us.

Still looking for some help here, we are at a loss.