highconvertingads
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Thanks AW. And yes that’s what was happening. Even though the two items were in the same order, the two items (item 1 = frontend, item 2 = upsell) were being treated as two separate orders. That’s why when I tried to refund the system kept saying “The requested refund amount exceeds the amount available to refund.”.
It looks like I’ll have to just manually refund inside woocommerce and then manually refund inside square for now.
Thanks for your help!
Hi AW,
Thanks for getting back so quickly. So it looks like the problem is as follows. The order placed contained two items. Item 1 for 44.99 and Item 2 for $49. Item 2 is a one click upsell and was purchased by way of the upsell plugin I am using called Upstroke (by buildwoofunnels.com).
Both of the items show up when I pull the order up inside woocommerce but for some reason, I am only able to refund the frontend item aka item 1 (44.99). I am not able to refund the upsell product for whatever reason. Every time I try to refund the upsell item ($49), I get the same error message “Failed: REFUND_AMOUNT_INVALID – The requested refund amount exceeds the amount available to refund. One or more refunds might already have been applied to this payment.”
It appears the system does not link the upsell item to square for some reason..?
Would you happen to know a workaround for this?
Ideally I can offer partial or full refunds right inside woocommerce but it looks like atm, the only thing I can do is refund manually inside woocommerce and then manually inside square.