infowiste

WP core and WC DB have both been upgraded.
@xue28: I really want to explain how to reproduce the procedure that led to this bug, but it’s completely random and we can’t identify a pattern. For the third subscription, for example, only one was paid with no VAT for the last 10 orders; for the first, several times, sometimes after two orders and other times after more than twenty.

Hello @xue28,

thanks for your quick response.
This is WC status :

### WordPress Environment ###

WordPress address (URL): https://www.klap.tn
Site address (URL): https://www.klap.tn
WC Version: 7.0.0
REST API Version: ✔ 7.0.0
WC Blocks Version: ✔ 8.5.1
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: ❌ 5.9.4 - There is a newer version of WordPress available (6.0.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: fr_FR
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian) OpenSSL/1.0.2u
PHP Version: 8.1.1
PHP Post Max Size: 100 MB
PHP Time Limit: 0
PHP Max Input Vars: 10000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.7.32
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.6.1
...

### Post Type Counts ###

acf-field: 11
acf-field-group: 4
attachment: 74
customize_changeset: 38
custom_css: 2
elementor_library: 14
feedback: 2
follow_up_email: 4
inspire_invoice: 272
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 11
oembed_cache: 41
page: 18
post: 2
product: 13
product_variation: 11
revision: 1313
shop_coupon: 10008
shop_order: 2921
shop_subscription: 1484
waef: 1
wpforms: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (42) ###

Advanced Custom Fields PRO: by Delicious Brains – 5.11.4
All in One SEO Pack: by All in One SEO Team – 4.2.6.1
BackUpWordPress: by XIBO Ltd – 3.13
PublishPress Capabilities: by PublishPress – 2.5.2
Code Snippets: by Code Snippets Pro – 3.2.1
Country Code Selector: by INTOLAP – 1.6
DynamicConditions: by RTO GmbH – 1.6.0
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.7.8
Envato Elements: by Envato – 2.0.11
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
Flexible Invoices for WooCommerce and WordPress: by WP Desk – 5.6.8
MonsterInsights - Google Analytics pour WordPress: by MonsterInsights – 8.9.1
ShareThis Dashboard for Google Analytics: by ShareThis – 3.1.1
GTranslate: by Translate AI Multilingual Solutions – 2.9.13
Header and Footer Scripts: by Digital Liberation – 2.2.1
HT Mega - Absolute Addons for Elementor Page Builder: by HasThemes – 1.9.6
iQ Block Country: by Pascal – 1.2.19
Jetpack: by Automattic – 11.4
JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
Login as User: by Web357 – 1.4.2
Mailchimp for WooCommerce: by Mailchimp – 2.7.5
MC4WP : Mailchimp pour WordPress: by ibericode – 4.8.10
PayMaster Payment Gateway: by KLAP Team – 1.0
Performance Lab: by WordPress Performance Team – 1.5.0
TUNISIE SMS: by L2T – 21.02.05
Payment Gateway for ClicToPay on WooCommerce: by Khlil Turki – 1.0.2
Flouci Payment for WooCommerce: by Flouci – 1.0
WC Paymee Gateway: by Paymee – 1.4.0
RunPay Terminals Payment Gateway: by KLAP Team – 1.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
WooCommerce Blocks: by Automattic – 7.8.0
Free Trial Coupon for Woocommerce Subscriptions: by Jahid – 1.0.1
Follow-Up Emails: by WooCommerce – 4.9.17
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
WooCommerce Smart Coupons: by StoreApps – 5.1.0
Abonnements WooCommerce: by WooCommerce – 3.1.6
WooCommerce: by Automattic – 7.0.0
WP KLAP API: by Klap.tn – 1.0
WP Mail SMTP: by WPForms – 3.6.1
WP RUNPAY INTEGRATION API: by Klap Team – 1.0
WPForms Lite: by WPForms – 1.7.4.2

### Inactive Plugins (6) ###

Autoptimize: by Frank Goossens (futtta) – 3.1.2
Duplicator: by Snap Creek – 1.5.0
Email Verification / SMS verification / Mobile Verification: by miniOrange – 12.7
Package Cost Extra fee: by Amira –
WooCommerce Edinar Payment Gateway: by Amira – 0.1
WooCommerce Edinar Payment Gateway: by Amira –

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: TND (TND)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 3
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: ❌ Page not set
Cart: #18 - /panier/
Checkout: #19 - /commande/
My account: #20 - /mon-compte/
Terms and conditions: #6647 - /cgv/

### Theme ###

Name: Klap Theme
Version: 9.9.9
Author URL: https://www.klap.tn
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: ...

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.klap.tn
Subscription Statuses: trash: 1
wc-active: 154
wc-pending: 192
wc-on-hold: 982
wc-cancelled: 155

WooCommerce Account Connected: ❌ No
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: Tunisia

### Subscriptions by Payment Gateway ###

Credit Card using ClicToPay: trash: 1
wc-active: 54
wc-cancelled: 47
wc-on-hold: 102
wc-pending: 152

other: wc-active: 1
:: wc-active: 2
wc-cancelled: 5
wc-on-hold: 6
wc-pending: 7

:: wc-cancelled: 1
wc-on-hold: 11

Pay with Flouci: wc-active: 4
wc-cancelled: 5
wc-on-hold: 9
wc-pending: 25

Paymee: wc-active: 2
wc-cancelled: 1
wc-on-hold: 1
wc-pending: 8

### Payment Gateway Support ###

Credit Card using ClicToPay: products
Pay with Flouci: products
Paymee: products
:: products
:: products

### Admin ###
...

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-10-14 14:16:30 +01:00
Options: ✔
Notes: 34
Onboarding: completed

### Action Scheduler ###

Complete: 4,081
Oldest: 2022-09-14 08:29:16 +0000
Newest: 2022-10-14 07:20:11 +0000

Failed: 2
Oldest: 2022-01-26 16:02:24 +0000
Newest: 2022-01-27 14:23:44 +0000

Pending: 231
Oldest: 2022-10-14 07:24:10 +0000
Newest: 2023-09-30 18:49:36 +0000

### Status report information ###

Generated at: 2022-10-14 08:20:12 +01:00

– URL or link to your site
– Product that has VAT applied => one product with 3 variants:
V1 : ID = 7568 ; V2 : ID = 7569 ; V3 : ID = 7570 ;
– screenshot of your Tax Settings, Tax Classes
Tax options: https://snipboard.io/xJCUhB.jpg
Standard rate: https://snipboard.io/XtOkni.jpg
Tax class (parent): https://snipboard.io/nDdhGC.jpg
Tax class (child): https://snipboard.io/HzpR0f.jpg

Thanks for your help.