#1 I have attached screenshots to the mailer issue.
#2 I am really genuinely sorry for having to rate it low but look at it from my perspective: I have spent at least 2 hours on this today, trying to figure out why I was getting a licensing error when paying for a lifetime license and then writing to tech support. Having a simple link on your website to the licensing third party app would have solved it and would not have wasted my time. The user experience is pretty bad for me and probably for other customers as well who did not choose to talk about it.
#3 I am talking to support as we speak, it is good that there is someone to help, but it is still not resolved. And now I have to wait, with a LIVE site, not knowing if tomorrow the pro features of the menu will be deactivated or not. I am sorry but this is not a great feeling for me.