Jared Atchison
Forum Replies Created
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Are you using the native or Share Counts source for getting the counts?
If Share Counts, I would login to your account and see if possibly you are exceeding the API quota (which I believe has been reduced on free plans recently).
Hey Ivan,
Are you referring to your WPForms.com account dashboard or the dashboard on your website?
If you are unable to login to WPForms.com, reach out to us here https://wpforms.com/contact/ (under I have a Basic Question) and we’ll look up your account and get that sorted out.
If you’re unable to login to your website, you will need to possibly reach out to your web hosting provider and see if they can reset your password.
Thanks!
Hey @fltdarryl,
In addition to what Jess mentioned above, if you can let us know the other plugin you switched to, we can compare methods in our investigation and see what’s different.
Thanks!
Hey @tommadrid,
Thanks for the honest feedback. We always appreciate it.
The logic behind the overly large and “urgent” admin notice is because common pitfalls involve:
– Mailer not setup correctly
– Mailer unexpectedly stops working (users change their passwords and don’t think to update it).This requires attention since obviously site emails simply don’t send and if you don’t have logging (no one does) they are lost forever. Obviously we can’t email the user there is an issue, so admin notice is all we have to work with – hence not dismissible and showing global until site admin fixes the issue (site wide emails ARE broken after all).
I’d be interested in learning more about the notice you were seeing, with the mailer and message. Sending an email to a bum email address should not trigger the notice. If that’s happening something is off. So if you could give us more details on that it would be helpful.
There are no known security issues with the plugin. We are aware of certain compatibility checkers throw errors (detailed here https://ww.wp.xz.cn/support/topic/wp-mail-smtp-has-full-php-7-x-support-7-0-7-1-7-2-7-3/) but they are false positives. We’ve requested that to be fixed on their end but they don’t seem to be under active development.
If you have other security insights let us know .
Happy to investigate!
Can you tell us what you plugin/mailer settings are (sensitive details omitted).
Also can you share you custom code?
These details will assist us with debugging and troubleshooting 🙂
Forum: Plugins
In reply to: [Simple Widget Classes] Plugin removed from WordPressI’m unaware of the plugin being removed.
While there have been no big updates or releases, the plugin is very much still used by people, including some of my clients.
To my knowledge the only reason plugins are closed are due to security issues, though I have no been in contact by anyone from the WP.org plugin team.
So, unfortunately, I have no idea. If it was closed due to an issue with the plugin it has not been communicated to me, unfortunately.
Forum: Plugins
In reply to: [Shared Counts - Social Media Share Buttons] Frozen Dashboard Share Count?The data displayed in the dashboard is “expensive” to get (or can be), so it’s cached for 24 hours. The cache should clear and those numbers will automatically adjust.
If you want to manually delete the transient, you’ll want to look for
shared_counts_dashboard_posts.Hey veken,
Thanks for reaching out. This is fixed in our next release, version 1.3, which should be available in the coming week or two.
In the mean time if you’re feeling extra adventurous you can download a copy of the next release ahead of time from our GitHub page over at https://github.com/jaredatch/Shared-Counts/.
Hope that helps 🙂
Forum: Plugins
In reply to: [Shared Counts - Social Media Share Buttons] Email pop-up not workingHey vald84,
Thanks for the URL. I looked at that page and their appears to be a javascript error that’s affecting page functionality, including Shared Counts.
Hard to tell what the exact cause is, but one thing I noticed that’s is not correct is the site is loading the jQuery javascript library from your theme, instead of the copy that is included with WordPress, which is what’s expected.
For context, your theme is loading jQuery version 1.6.1 which was released in May 2011. The current version that WordPress includes (and what plugins expect to find) is version 1.12.4 which was released in May 2016.
So the first thing I would recommend would be to use the version of jQuery that WordPress includes, instead of loading your own out dated version that’s included in the theme.
I don’t think this is related, but it’s worth nothing there are also PHP errors on the site as well, see https://cl.ly/cc28f26621fa
Hope that helps!
Hey theswedishbear,
Most definitely want to fix it 🙂
Thanks for the heads up. We’ll be pushing a minor update (1.5.2.2) to fix this later today.
Love the username btw!
Hey kodame,
Thanks for the heads up and reporting the issue. We’ll be pushing a minor update (1.5.2.2) to fix this later today!
Hey ajm_1976,
Thanks for the heads up and reporting the issue. We’ll be pushing a minor update (1.5.2.2) to fix this later today!
Forum: Plugins
In reply to: [Shared Counts - Social Media Share Buttons] Email pop-up not workingHey vald84,
Do you have a URL where we can take a look?
Hey @aduth,
Good catch! I much appreciate the report and technical details. We’ll make sure to get this fixed in our next release 🙂
There are no issues, these are false positives. We’ve reported the issue to the plugin author but the haven’t resolved in in an update.
Plugin is 100% functional with PHP 7.2/3.