javiermv
Forum Replies Created
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Hello there,
It appears you are referring to the Custom CSS field located under the Advanced tab of a widget, which is a feature available exclusively for Elementor Pro users.
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com
I’d also suggest you check out Elementor Community Group on Facebook. We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
ww.wp.xz.cn rules state that commercial products are not supported here.
Hello there,
After reviewing the error logs you shared, we do see several JavaScript errors. However, these errors appear to relate to front end editor assets rather than the WordPress dashboard screens referenced in your report. The issue affecting the Elementor menus within the WordPress admin area is therefore likely caused by incomplete or cached admin side assets, or by a script conflict that is specifically affecting the dashboard environment.In cases like this, the most common causes include cached JavaScript files from previous Elementor versions still being served inside the admin area, theme level modifications that enqueue or alter admin scripts, server side optimization processes that combine, defer, or modify JavaScript files within the WordPress dashboard.
We recommend clearing all caching layers including server cache, CDN cache, and browser cache. It is also advisable to manually remove the Elementor plugin directory via FTP or file manager and reinstall version 3.35.3 as a fresh installation rather than performing an in place update. Additionally, please verify that no script aggregation, minification, or defer settings are being applied to the WordPress admin area by any performance or optimization configuration. Testing temporarily with a default WordPress theme can also help determine whether the active theme is enqueueing or modifying admin scripts in a way that affects the Elementor dashboard pages.
We look forward to your update.
Kind regards,
- This reply was modified 3 months, 3 weeks ago by javiermv.
Hello there,
Thank you for reporting this.
I have just tried to recreate the issue on my end by adding a custom gap to the Basic Gallery widget in Elementor. I tested it carefully on mobile as well, but I was not able to reproduce the horizontal overflow or scrolling that you described.
To be thorough, I also tested this in a clean environment using only Elementor with the Hello theme activated, and the issue did not occur there either.
Because of that, it is possible that the behavior is being caused by a styling conflict from a third party plugin or additional custom code.
Could you please try temporarily deactivating all plugins except Elementor and then check whether the issue still happens? If the problem disappears, you can then reactivate your plugins one by one until you identify which one triggers the conflict.
Additionally, if you could share a screenshot or a short screencast of the issue, that would be very helpful. It would allow us to better understand what is happening on your site and determine whether this might be related to a specific setting or environment configuration.
Looking forward to your reply.
Thank you.