jchw
Forum Replies Created
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Dear Dhruv and UAE Team,
Our team engaged your support channels with genuine enthusiasm to resolve this issue. We acknowledge failing to properly navigate your support structure – specifically missing the dedicated “free support” link. This oversight rests entirely with us, as we should have scrutinized your initial guidance more thoroughly. We honestly thought we would find out we overlooked something simple, a forehead smack, finding we were at fault for the plugin not working correctly.
Though the free support policy explicitly states:
“✅ Free support includes:
– Assistance with product installations, configuration, and use
– Answering questions about built-in features and functionality
Free support does not include:
~Anything else useful.”
We have exhausted free support through this forum exchange. We have not contacted support because our core issue explicitly falls under your policy’s exclusion.
This unresolved bug warrants internal escalation by forum moderators. We must conclude one of two realities:
- Our documentation has failed to reach your technical team, or
- The problem originates in your codebase and this is a known issue with no current solution.
In either case, transparency would have saved weeks of diagnostic effort.
The serious questions:
- Why wasn’t this licensing requirement disclosed when we first presented our well documented issue?
- Why engage in weeks of troubleshooting when you knew free users are ineligible for solutions?
Our Assessment of the Situation:
- We’ve maintained a broken production site for weeks with client permission, hoping to contribute to a community solution.
- Your team engaged in performative troubleshooting despite knowing support was gated behind paywalls.
- This appears less like policy enforcement and more like deliberate time-wasting.
Our Conclusions:
- The footer inconsistency is clearly a systemic plugin bug, not our implementation error.
- Your free version is effectively unsupported – contrary to marketplace representations.
- Forum support either lacks training or deliberately misleads users about solvability. I’m convinced it’s both.
The Damage Done:
- Erosion of trust in your brand’s integrity
- Wasted developer hours (ours) and compromised client presentation (theirs)
- Demonstration of unethical support practices that harm the WordPress ecosystem
While we’ve gained valuable troubleshooting experience from this ordeal, and I’m proud of our team’s diligent documentation, we challenge you to mirror this introspection and learn something from this.
This criticism is not directed at you personally, Dhruv. We appreciate your time within constrained support boundaries. This highlights serious failures made by the company you serve, Ultimate Addons and Brainstormforce. Whos practices have damaged their reputation with potential enterprise clients.
This experience will inform our future tooling recommendations. We suggest urgent recalibration of how you treat and mislead free users and free user support before this toxic support model erodes your market position.
We will be moving on from UAE due to this experience.
Respectfully,
-JCHWHello Dhruv and Team,
Thank you for your reply. To confirm, are you acknowledging the inconsistent footer behavior as described in our previous messages? We noticed you did not include a screenshot this time, and based on your suggestion, it appears there may not be an immediate solution available.
We followed the link you provided and attempted to escalate this issue via a support ticket. However, when we visited store.brainstormforce.com/support, we were prompted to create an account—which we did—but discovered that submitting a ticket requires an active license key.
Since we are currently using the free version of Ultimate Addons for Elementor (UAE), we do not have a license key. For reference:
- We reviewed this documentation on locating a license key, which confirms a purchase is required.
- Our account (see screenshot) shows no active licenses.
To help us understand the path forward, we’d like to clarify a few key points:
- Support for Free Version:
Is a paid license mandatory to receive troubleshooting assistance for the free version of Ultimate Addons for Elementor (UAE)? - Forum Resolution Benefits:
How would directing users to a paid solution address this issue for others encountering similar problems in the forum? A resolution here would provide the most value to the broader community. - Product Confidence:
We’re hesitant to invest in a product that currently isn’t meeting our core needs. Before committing to a purchase, we’d like assurance that the issue can be resolved.
We’re happy to cooperate with any diagnostic steps or testing needed to identify the root cause. Your guidance on how to proceed—whether through this forum or alternative channels—would be greatly appreciated.
Thank you for your understanding.
Best regards,
JCHWUpdate: Current Footer Status (Working/Broken Pages)
The footer is currently exhibiting inconsistent behavior across different pages, providing an opportunity for diagnosis.
Pages with Correct Footer Rendering:
- Home: [ redundant link deleted ]
- Services: /services/
- Contact/Order: /contact/
Pages with Broken Footer Display:
- About: /about/
- How We Work: /how-we-work/
- All legal pages (Cookie Policy, etc.): /cookie-policy/
Current Status:
The site will remain in this state for diagnostic purposes, pending client approval for extended troubleshooting. This should allow for proper inspection of both working and non-working examples.Key Observations:
- The issue appears to affect specific pages, the same ones were affected last time.
We would appreciate any insights into what might differentiate these page groups in terms of footer rendering. The current state should provide optimal conditions for troubleshooting.
Thank you for your continued assistance.
Dhruv and team,
Thank you for your time and assistance. First, apologies for the incorrect acronym—Ultimate Addons for Elementor (UAE) was mistakenly referred to as “UEA” in the original post.
The site was left untouched for several days, with the footer issue persisting as described. However, during recent troubleshooting, the footer was temporarily fixed (by reapplying the UAE footer) just hours before the inspection—unfortunate timing.
Addressing Your Questions:
- Caching Plugins / Server-Side Caching?
- No caching plugins are active. All installed plugins were listed in the original post.
- Cache Clearing Attempts?
- The site cache has been cleared multiple times during troubleshooting.
- Browser cache has no impact (verified across multiple browsers, incognito modes, and devices).
- Permalink resets should force a user cache reload, but this is not a sustainable solution.
- Plugin Conflict Testing?
- WPForms has not been disabled, as it’s only used in one unrelated section. It does not appear suspect.
- Custom Code/Scripts?
- No external scripts or custom code affect the footer. Minimal HTML is used in some text fields, but this is unrelated to the broken footer pages.
- Combine JS/CSS or Minify Features?
- Minify sounds incredible, though we have not used it. The footer includes HTML for the copyright year, but this wouldn’t explain inconsistent behavior across pages.
Additional Observations:
- The issue does not occur when footers are manually added per page (as the last container). However, this approach is unsustainable for site-wide edits.
- The problem appears tied to UAE’s footer implementation, as pages themselves shouldn’t influence footer rendering. An example of a page breaking the UAE footer would help diagnose the root cause.
- Recently, the YouTube link was hidden from the social stack (via Responsive settings), and footers remain stable at this time.
Next Steps:
The development team has implemented a temporary freeze on all modifications to maintain the current state for diagnostic purposes. This preservation will enable proper troubleshooting when the footer inconsistency next occurs.If feasible, an inspection during an active failure state (where some footers render correctly while others malfunction) would provide valuable diagnostic opportunities. Such analysis could yield insights that would help both our project and others experiencing similar issues.
Monitoring Plan:
- The team will continue monitoring the footer behavior
- This thread will be updated with new observations when the issue resurfaces
- The current state will be maintained as long as client requirements permit
Closing:
Your expertise and attention to this matter are greatly appreciated. We will provide additional information as soon as new data becomes available. Thank you for your valuable assistance in resolving this persistent challenge.-JCHW
