Title: Jen H. (a11n)'s Replies | WordPress.org --- # Jen H. (a11n) [ ](https://wordpress.org/support/users/jenhooks/) * [Profile](https://wordpress.org/support/users/jenhooks/) * [Topics Started](https://wordpress.org/support/users/jenhooks/topics/) * [Replies Created](https://wordpress.org/support/users/jenhooks/replies/) * [Reviews Written](https://wordpress.org/support/users/jenhooks/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jenhooks/replied-to/) * [Engagements](https://wordpress.org/support/users/jenhooks/engagements/) * [Favorites](https://wordpress.org/support/users/jenhooks/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 1,195 total) 1 [2](https://wordpress.org/support/users/jenhooks/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/jenhooks/replies/page/3/?output_format=md)… [78](https://wordpress.org/support/users/jenhooks/replies/page/78/?output_format=md) [79](https://wordpress.org/support/users/jenhooks/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/jenhooks/replies/page/80/?output_format=md) [→](https://wordpress.org/support/users/jenhooks/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Super Cache] new post creation slow with cache on](https://wordpress.org/support/topic/new-post-creation-slow-with-cache-on/) * Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 weeks, 4 days ago](https://wordpress.org/support/topic/new-post-creation-slow-with-cache-on/#post-18857963) * Hey [@eferpar](https://wordpress.org/support/users/eferpar/), thanks a bunch for that extra context. I’ve asked our engineers to look into this, but since it’s nearly the weekend, it will be Monday at the earliest before we’ll get word back from them. We appreciate your patience and tenacity with troubleshooting this! * Cheers. 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Boost - Website Speed, Performance and Critical CSS] Is the plugin not translated into Russian?](https://wordpress.org/support/topic/is-the-plugin-not-translated-into-russian/) * Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 weeks, 4 days ago](https://wordpress.org/support/topic/is-the-plugin-not-translated-into-russian/#post-18857949) * Hey [@bahus](https://wordpress.org/support/users/bahus/), thanks for letting us know! Let us know when you need us in the future. 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Social] Jetpack cannot find Facebook Account](https://wordpress.org/support/topic/jetpack-cannot-find-facebook-account/) * Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 weeks, 4 days ago](https://wordpress.org/support/topic/jetpack-cannot-find-facebook-account/#post-18857940) * Hey [@tflanagan01](https://wordpress.org/support/users/tflanagan01/), happy to advise here. There are a few things that might be going on. * You mentioned _profiles_ a few times here. Are you definitely referring to personal profiles, or are you using that term to refer generically to the Jetpack connection? If you’re referring to personal profiles, note that Jetpack Social can only auto‑ post to Facebook Pages, not personal profiles, [due to changes Facebook made a few years ago.](https://jetpack.com/support/jetpack-social/facebook/#connect-facebook)​ * If you’re definitely referring to Facebook pages rather than profiles, can you confirm that you’re an Admin of of at least one? In other words: not just a profile, not just an Instagram‑only account, and not only via Business Manager. If not, Jetpack will show “no accounts or pages found.” * [[​Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Stats suddenly dropped 85% in one day, now almost zero. Server-side issue?](https://wordpress.org/support/topic/stats-suddenly-dropped-85-in-one-day-now-almost-zero-server-side-issue/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 weeks, 6 days ago](https://wordpress.org/support/topic/stats-suddenly-dropped-85-in-one-day-now-almost-zero-server-side-issue/#post-18855576) * Hey [@ajdiseker](https://wordpress.org/support/users/ajdiseker/) – thanks for reaching out about this. While I can’t _definitively_ confirm that this explains what you’re noticing, I _do_ see that Jetpack is currently not properly connected to your site. I’m seeing the following error in our connection debugger: * `cURL error 28: Operation timed out after 30002 milliseconds with 0 bytes received` * Usually this points to a problem on your host’s end of things, like poorly resourced servers or something blocking you from connecting to the WordPress.com (Jetpack) servers. Please make contact with your host’s customer support and ask them to do the following: 1. Allowlist connections to and from *.wordpress.com. 2. Allowlist the following IP ranges: [https://jetpack.com/support/hosting-faq/](https://jetpack.com/support/hosting-faq/) * Once you’ve done that, [please try reconnecting Jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/). If you’re properly connected, you’ll see `Everything looks great!` [here](https://jptools.wordpress.com/debug/?url=34705843). * Reconnecting to Jetpack won’t restore any lost stats data (Jetpack has to be connected to be able to gather visitor info), but you should see a return to your typical numbers in the coming days. Please let us know if you don’t, and we can take a closer look. 🙂 * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] My Statistcs are missind in the new site](https://wordpress.org/support/topic/my-statistcs-are-missind-in-the-new-site/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [3 weeks ago](https://wordpress.org/support/topic/my-statistcs-are-missind-in-the-new-site/#post-18854536) * Hey [@fravely](https://wordpress.org/support/users/fravely/) ! Please [contact us at the form here](https://jetpack.com/contact-support/?rel=support&hpi=1). Make sure to link this thread in your ticket, and write to us from the email address you use on your WordPress.com / Jetpack account, so we can verify your ownership of these sites. * We will continue helping you with the merge via email once we get your ticket, so I’ll mark this thread as resolved now. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] How to make the same widget and its content to appear appear on post post page](https://wordpress.org/support/topic/how-to-make-the-same-widget-and-its-content-to-appear-appear-on-post-post-page/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/how-to-make-the-same-widget-and-its-content-to-appear-appear-on-post-post-page/#post-18829382) * Hello [@todga](https://wordpress.org/support/users/todga/)! Thanks for that. I noticed in your original post here that you mentioned _“The widget can be above or below on the Post Page.” _Does this mean you don’t want the widget in a default widget area like a sidebar, header, or footer? * Generally speaking, we’re Jetpack experts, not GeneratePress experts, so I’ll need to offer pretty high-level guidance here. While Jetpack can control _where_ a widget shows, GeneratePress controls where widget areas _exist_. So, depending on where you want the widget to show, you may first need to set up or enable a widget area in that spot in GeneratePress (assuming it doesn’t already exist), since our widget visibility only works on content in a registered widget area. [It looks like GeneratePress has a beautiful visual guide for hooks to modify the theme here](https://docs.generatepress.com/article/hooks-visual-guide/), but I’d recommend reaching out to their support for definitive guidance on this. * Does this help? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] rule -1 – reason ip block list](https://wordpress.org/support/topic/rule-1-reason-ip-block-list/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/rule-1-reason-ip-block-list/#post-18829346) * Hello [@saroyan77](https://wordpress.org/support/users/saroyan77/), * I’m not able to find a Jetpack connection or connection attempts for a site using the URL you’ve provided us here. Are you certain that’s the correct domain name? Or could there be a typo, or perhaps a different staging URL you’ve used? * Also, can you tell us who your site’s host is? * If you’d rather reach out to troubleshoot via email, please [contact us at the form here](https://jetpack.com/contact-support/?rel=support&hpi=1). Make sure to link this thread in your ticket, and write to us from the email address you use on your WordPress.com / Jetpack account, so we can verify your ownership of this site. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] conflict between yoast & jetpack](https://wordpress.org/support/topic/conflict-between-yoast-jetpack/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 months ago](https://wordpress.org/support/topic/conflict-between-yoast-jetpack/#post-18808810) * Thank you, [@aurelierm](https://wordpress.org/support/users/aurelierm/)! We will be in touch. Since we’ll be corresponding via email, I’ll go ahead and mark this thread as closed. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack encountered an error and was unable to display the Dashboard](https://wordpress.org/support/topic/jetpack-encountered-an-error-and-was-unable-to-display-the-dashboard-8/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 months, 2 weeks ago](https://wordpress.org/support/topic/jetpack-encountered-an-error-and-was-unable-to-display-the-dashboard-8/#post-18792804) * Hey [@kwolfenstein](https://wordpress.org/support/users/kwolfenstein/)! * Could you please post your site URL here, so we can do some targeted troubleshooting? * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack CRM - Clients, Leads, Invoices, Billing, Email Marketing, & Automation] Error message](https://wordpress.org/support/topic/error-message-1078/) * Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 months, 2 weeks ago](https://wordpress.org/support/topic/error-message-1078/#post-18792803) * Hello [@joannewilliamsfuel](https://wordpress.org/support/users/joannewilliamsfuel/)– thanks for sharing that screenshot and describing your issue. * This error is caused by a faulty plugin, theme, or perhaps an update that went wrong – not directly related to Jetpack CRM. You would have received an email from WordPress to your WP Admin administrator email address with instructions on what to do next. Your host’s customer support will be the best place to contact for help with this if the email you received doesn’t help you get it resolved. * Once your site is back up, please reach out here and let us know if you need any additional assistance with Jetpack CRM. 🙂 * Good luck! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack Boost - Website Speed, Performance and Critical CSS] htaccess browser caching and Jetpack Boost](https://wordpress.org/support/topic/htaccess-browser-caching-and-jetpack-boost/) * Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [2 months, 3 weeks ago](https://wordpress.org/support/topic/htaccess-browser-caching-and-jetpack-boost/#post-18784888) * Hey [@johnbaptiste](https://wordpress.org/support/users/johnbaptiste/)! * You can certainly keep browser caching rules in .htaccess even when Jetpack Boost’s page caching is enabled. They handle different layers of caching and shouldn’t generally conflict. * Let us know if you have any specific questions or concerns. * Cheers. 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Function _load_textdomain_just_in_time](https://wordpress.org/support/topic/function-_load_textdomain_just_in_time-16/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/function-_load_textdomain_just_in_time-16/page/2/#post-18758028) * Hey [@almendron](https://wordpress.org/support/users/almendron/) – thanks so much for following up, and thanks especially for your willingness to figure this out with us! We’ll stand by for more information from you, in case there’s something we need to pass onto our engineering team. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Function _load_textdomain_just_in_time](https://wordpress.org/support/topic/function-_load_textdomain_just_in_time-16/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/function-_load_textdomain_just_in_time-16/page/2/#post-18757235) * Hello [@almendron](https://wordpress.org/support/users/almendron/) – thank you for the followup! Any news? And could you say more about why you suspect that it could be Jetpack Protect that’s responsible for the notice? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Super Cache] Server response speed issue](https://wordpress.org/support/topic/server-response-speed-issue/) * Plugin Support [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [4 months ago](https://wordpress.org/support/topic/server-response-speed-issue/#post-18748040) * Hello [@mkamel9089](https://wordpress.org/support/users/mkamel9089/), * This is telling you that WordPress (or your server) is taking too long to start sending a response. In this case, WP Super Cache alone usually isn’t enough to fix this if something else is slow. * **Some recommendations for improvement:** - Update to a fast PHP version (8.1/8.2+) and consider dedicated (or different) hosting if TTFB stays >1000 ms on simple pages.​ - Disable heavy plugins, test with a default theme, and optimize the database to reduce slow queries.​ - Optimize your database with a reputable tool, or from your host’s panel, to cut down slow queries. * There is an extensive Optimization doc available here, if it helps: [https://developer.wordpress.org/advanced-administration/performance/optimization/](https://developer.wordpress.org/advanced-administration/performance/optimization/) * Let us know how it goes! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Hit counter widget](https://wordpress.org/support/topic/hit-counter-widget/) * Plugin Contributor [Jen H. (a11n)](https://wordpress.org/support/users/jenhooks/) * (@jenhooks) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/hit-counter-widget/#post-18728115) * Hello again [@jean-pierre-martel](https://wordpress.org/support/users/jean-pierre-martel/), * I found what appears to be an [older version of your site](https://wp200074.wpdns.ca/) under a `wpdns.ca` staging URL, and I see the ~21 million hits widget on it. However, based on this site’s source code, that widget is from [WP Statistics](https://wordpress.org/plugins/wp-statistics/), rather than our Blog Stats widget. [Here’s a screenshot](https://d.pr/i/E5FtdC). Does that sound familiar? * If this is what you’re referring to and hoping to restore, that won’t be something we’re able to help with, unfortunately. I recommend reaching out to the [WP Statistics team](https://wordpress.org/support/plugin/wp-statistics/) to see if they’re able to assist. * Good luck! 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