jmatiasmastro
Forum Replies Created
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Forum: Reviews
In reply to: [Social Feed Gallery] simple and useful@andharmadwinusantara Thanks mate!
Hi mate
Could you please let us know if the migration process has finished or if the “Migrating, don’t close this page” message is still being displayed?
Best regards, Quadlayers Support Team.@tdsny Hi mate,
You can check the import options available in:
WooCommerce → Settings → Brands → Tools
or directly here:
/admin.php?page=wc-settings&tab=pwb_admin_tab§ion=toolsPlease review the available import tools shown in our screenshot below:
https://snipboard.io/o6NEIz.jpg
Best regards, Quadlayers Support Team.Forum: Plugins
In reply to: [Social Chat - Click To Chat App Button] Update crashed my website@srishtim Hi mate,
Please share your PHP error log details PHP stores error logs in
/var/log/apache2if PHP is an apache2 module. Shared hosts are often storing log files in your root directory subfolder. If you’re using cPanel, the master log file you’re probably looking for is stored (by default) at:/usr/local/apache/logs/error_logIf you’re not sure where to find PHP error logs please contact your hosting provider.Best regards, Quadlayers Support Team.
Forum: Reviews
In reply to: [Social Feed Gallery] no possibility to deactivate/remove!!!@hum2 Hi mate,
there is no need to use disrespectful language.
What you are experiencing could be related to a browser cache or server cache issue, which may prevent the plugin list from updating correctly after deactivation.
In any case, we are currently reviewing our support channels to see if we can find any ticket associated with your case. Please also review your inbox/spam folder, as we answer support tickets for our products daily.
Additionally, please make sure that your request was submitted through our official support channel:
https://urbiport.freshdesk.com/support/tickets/new
Best regards, Quadlayers Support Team.Forum: Plugins
In reply to: [Social Feed Gallery] Errors QuadLayers\IGG\Api\Rest\Endpoints\@losvincent Hi mate,
Thanks for reporting this issue.
Could you please provide us with some additional information so we can investigate it properly?
Insta Gallery version (Free or Pro)
WordPress version
PHP version
A screenshot of the full error message if possible
Best regards, Quadlayers Support Team.Forum: Reviews
In reply to: [Autocomplete WooCommerce Orders] A life saver@nadworks Thanks mate!
Forum: Plugins
In reply to: [Perfect Brands for WooCommerce] Support@burtas95 Hi mate,
To better understand the issue, please record a screencast (screen recording) showing the problem.
You can easily do this using http://www.loom.com and share the link with us here.
Best regards, Quadlayers Support Team.
@dmitrydzh Hi mate,
In order to provide a proper solution, we first need to replicate the issue on our localhost environment using your setup details.
Could you please open a support ticket here:
QuadLayers Support Ticket Form
Please include a reference to this thread in the ticket so we can follow up accordingly and investigate the issue further.
Best regards,
QuadLayers Support Team.@dmitrydzh Hi mate
Could you please provide a bit more information?– What version of WordPress are you using?
– What version of WooCommerce is installed?
– Which theme are you currently using?
– Are you using the block-based checkout or the classic checkout with the [woocommerce_checkout] shortcode?
Best regards, Quadlayers Support Team.- This reply was modified 1 month ago by jmatiasmastro.
Forum: Reviews
In reply to: [Social Feed Gallery] A convenient and beautiful Instagram feed plugin@kazuyk Thanks mate!
Forum: Plugins
In reply to: [Social Chat - Click To Chat App Button] 8.4.5 apparently fails to updateHi @bwglaw,
We’re currently unable to reproduce the issue on our end. We tested using the same WordPress version (6.9.4), updating from 8.4.4 to 8.4.5, and everything worked as expected without the update getting stuck.
Could you please take a look at this screencast where we show the process working correctly?
https://www.loom.com/share/82b220b3327b447782b9f79d77f9f279In some cases, this behavior can be caused by caching (either from a caching plugin, server-level cache, or CDN), so you might want to try clearing all caches and attempting the update again.
If the issue persists, please open a support ticket so we can investigate your specific setup more deeply:
https://urbiport.freshdesk.com/support/tickets/newBest regards. Quadlayers Support Team.
Forum: Plugins
In reply to: [Perfect Brands for WooCommerce] How to hide empty brand page@picturingtheamericas
Hi mate,You can hide empty brands using our shortcodes.
You can review all available shortcode options here:
https://quadlayers.com/documentation/perfect-woocommerce-brands/shortcodes/
Best regards, Quadlayers Support Team.- This reply was modified 1 month, 1 week ago by jmatiasmastro.
Hi @simonclay,
Thanks for the details.
To investigate this issue more thoroughly, we kindly ask you to open a support ticket on our platform:
https://urbiport.freshdesk.com/support/tickets/newBest regards, Quadlayers Support Team.
Forum: Plugins
In reply to: [Social Feed Gallery] Collab PostingsHi Edsel,
Thanks for your question.
Collab posts are not currently supported by the Instagram API, so they won’t be available or returned through feed-related endpoints.
Best regards, Quadlayers Support Team.
