Title: jpbb21's Replies | WordPress.org --- # jpbb21 [ ](https://wordpress.org/support/users/jpbb21/) * [Profile](https://wordpress.org/support/users/jpbb21/) * [Topics Started](https://wordpress.org/support/users/jpbb21/topics/) * [Replies Created](https://wordpress.org/support/users/jpbb21/replies/) * [Reviews Written](https://wordpress.org/support/users/jpbb21/reviews/) * [Topics Replied To](https://wordpress.org/support/users/jpbb21/replied-to/) * [Engagements](https://wordpress.org/support/users/jpbb21/engagements/) * [Favorites](https://wordpress.org/support/users/jpbb21/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/jpbb21/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/jpbb21/replies/page/2/?output_format=md) * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Access to WP admin page denied](https://wordpress.org/support/topic/access-to-wp-admin-page-denied/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 3 months ago](https://wordpress.org/support/topic/access-to-wp-admin-page-denied/#post-15438790) * Hi, Thanks for your response. For a number of years now, I’ve have Akismet Anti- Spam, and Really Simple SSL and Really Simple SSL Pro * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Username not registered Error message](https://wordpress.org/support/topic/username-not-registered-error-message/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 3 months ago](https://wordpress.org/support/topic/username-not-registered-error-message/#post-15429680) * Hi Again, I logged out from my website and came back again just now and the new password that worked earlier is now not being recognised as correct for the email address!!? * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Username not registered Error message](https://wordpress.org/support/topic/username-not-registered-error-message/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 3 months ago](https://wordpress.org/support/topic/username-not-registered-error-message/#post-15429475) * Hi there, Thank you very much for you help. Getting a new password worked. JB * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Username not registered Error message](https://wordpress.org/support/topic/username-not-registered-error-message/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 3 months ago](https://wordpress.org/support/topic/username-not-registered-error-message/#post-15429415) * Hi there, When I have tried to use my email address instead of my username, I get a message saying that the password is incorrect for this address!? * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/page/2/#post-15093614) * Hi Steve, I’m happy to say that I’ve managed to restore access via UpdraftPlus and the db zip file backup. Many thanks for your help in getting there. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/page/2/#post-15092883) * I went to UpdraftPlus and there are six UpdraftVault backup files taken on 2021- 11-06 -1932. These are db.zip, others.zip, plugins. zip, themes.zip, uploads. zip, uploads2.zip. * Is there one of these files that I should import or do I need to import all of them to restore the database? It looks like I can only choose one file at a time?? * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/page/2/#post-15090065) * OK Steve, I’ll try that in the morning when I’m fresh. I will need to check up on how to do it. Thanks for your helps so far. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/page/2/#post-15090039) * Yes UpDraftPlus backs up regularly * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15089949) * Hi Steve, I have now changed every entry to the rows in wp_users including using a different email address I have and putting in a five-digit ID number. * I’m still getting the same error message, so what can I do? * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15089846) * Yes, I first used a four digit number and then a three-digit number both beginning with 6 and got the same result each time. * Am I limited to three-digit numbers? * I’ll try a higher number, but is there a way forward if that doesn’t work?. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15089811) * Steve, I tried to add a new Admin user, but I got the following error at end of stage one ‘GO’- #1062 – Duplicate entry ‘123’ for key ‘PRIMARY’ * I had completed the first stage as follows (I have no idea what ID values I have, or what they are) – * INSERT INTO `wp_users` (`ID`, `user_login`, `user_pass`, `user_nicename`, `user_email`,` user_url`, `user_registered`, `user_activation_key`, `user_status`, `display_name`) VALUES (‘123’, ‘xxxxxx’, MD5(‘xxxxxxxxx’), ‘xxxxx’, ‘xxxxxx@mac.com’, ”, ‘0000- 00-00 00:00:00.000000’, ”, ‘0’, ‘xxx’); MySQL said: Documentation - This reply was modified 4 years, 6 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15088487) * The following are in the wp-content/plugins:- akismet, classic-editor, enhanced- admin-bar-with-codex, google-analytics-for-wordpress, instagram-feed, lightbox- plus, php-compatibility-checker, really-simple-ssl, really-simple-ssl-pro, stops- core-theme-and-plugin-updates,updraftplus, a-forms, a-forms captcha, index.php * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15088390) * I don’t know Steve because my technical knowledge is so limited. I have Akismet and Really Simple SSL plug-ins but can’t recall any others and can’t access the website admin to check * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15087448) * Reset the Password via phpMyAdmin and tried to access website, but message still tells me my user name is not registered so can’t get further. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [username no longer recognised](https://wordpress.org/support/topic/username-no-longer-recognised/) * Thread Starter [jpbb21](https://wordpress.org/support/users/jpbb21/) * (@jpbb21) * [4 years, 6 months ago](https://wordpress.org/support/topic/username-no-longer-recognised/#post-15086717) * Will try this, thank you Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/jpbb21/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/jpbb21/replies/page/2/?output_format=md)