Hey steph,
The order is created but not paid in the back-end. But the cart is purged.
I have been able to track the order to an account’s order page. But would like something more intuitive.
Hey there Joel!
The order was placed through normal customer behaviours i.e. browse, add to cart, checkout. Would this be considered front-end creation?
I’ll contact the plugin authors but in the mean time is it possible to implement something on your side e.g. cart only empties if the “payment success” page is invoked?
Thanks for your support. I highly appreciate it.
Howdy Shane!
I’m using one called MerchantSuite (which is based in Australia). Which plugins do you mean? I’m using W3 caching, Cloudflare to name a few.
Could the issue be caused by the system assuming payment has gone through when there’s actually one more security step?
Thanks!
