The other support forum told me I need to get my help from here because it’s a ww.wp.xz.cn site not a wordpress.com site.
The website is http://sciencemediacentre.ca/site/?lang=en
How do I login with FTP? On the WordPress support site (http://en.support.wordpress.com/ftp-access/) it says,
We do not allow FTP (File Transfer Protocol) access to any WordPress.com blogs.
