keystonearchitecture

Keith,
Correct, when my webhost setup my database I was given an PW which hasn’t, to my knowledge, changed in 3 years. I created my own WP user and I found on phpmyadmin today that password was different than the one set in my wp_config but no further progress after making them the same.

Steve,
I am hosted on MacServe.net. No control panels or DB access as far as I can see.

I suspect that an autoupdate in mid to late July to WP may have knocked my site down. I did try a downgrade to 4.7.5 with no luck and the usual plugin and theme disabling. If there is a way in phpmyadmin to view my DB password maybe that would help but don’t know that it is possible.

I am running out of time in front of a computer today – if I share my login info with you and either or both of you wants to see what you can do by tooling around with my site that would be a huge help. If not I understand it’s just that I have been trying erratically to fix and not making any progress so maybe a few minutes from one or both of you and perhaps the issue would be known or resolved.

just to be sure – I have been editing the user password under wp-users. where can I look in phpmyadmin for the DB password? Maybe that’s where I am off base. I have been trying to use same password as my host supplied for DB access,…

OK Tor. Really appreciate your help today. Confirmed that I was on the right track. Have a great weekend!!

Chris

I don’t know how to login via phpmyadmin. That was my thought as workaround. Downloaded it to my mac but don’t know how to get it running.

Migrating sounds nice but I think I need info from my webhost which is hard to get without responses. They are my domain manager too.

yes, it is. The webhost has several mac servers with each user having access to a folder on the server hard drive with the website generated from that folder, therefore localhost.

I will look at backups. I am concerned that the password was changed without my knowledge – so the wp-config and the SQL passwords may be different. Wp-config has the same SQL password that I was originally issued for database access and AFAIK it hasn’t changed. But I have altered my admin user password over the years, and when I plug the current one (or the one I think is current) in, I get the white screen instead of the connection error.

That’s why I was thinking that I needed to confirm my SQL password was the same as shown in config. Without a response from the host to confirm I thought maybe there was another way to check passwords.

Does it seem to you that it’s a password issue, too?

I turned on debug so that you could see the error.

My host does not allow these to be self service. Any way I can look into it without their help (not responsive)?

OK I called and emailed requesting. I guess the only other option is to move site to another host since I can’t change the links manually, right? Or just leave the links as they are, which is what i have done for the last year.

Thanks Mark

Chris