Title: laceyrod's Replies | WordPress.org --- # laceyrod [ ](https://wordpress.org/support/users/laceyrod/) * [Profile](https://wordpress.org/support/users/laceyrod/) * [Topics Started](https://wordpress.org/support/users/laceyrod/topics/) * [Replies Created](https://wordpress.org/support/users/laceyrod/replies/) * [Reviews Written](https://wordpress.org/support/users/laceyrod/reviews/) * [Topics Replied To](https://wordpress.org/support/users/laceyrod/replied-to/) * [Engagements](https://wordpress.org/support/users/laceyrod/engagements/) * [Favorites](https://wordpress.org/support/users/laceyrod/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 1,191 total) 1 [2](https://wordpress.org/support/users/laceyrod/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/laceyrod/replies/page/3/?output_format=md)… [78](https://wordpress.org/support/users/laceyrod/replies/page/78/?output_format=md) [79](https://wordpress.org/support/users/laceyrod/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/laceyrod/replies/page/80/?output_format=md) [→](https://wordpress.org/support/users/laceyrod/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Creating a new coupon in the Automatic Email doesn’t work](https://wordpress.org/support/topic/creating-a-new-coupon-in-the-automatic-email-doesnt-work/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [2 years, 3 months ago](https://wordpress.org/support/topic/creating-a-new-coupon-in-the-automatic-email-doesnt-work/#post-17307976) * Hey @kevinenax- * Thanks for chiming in. Have you been able to test with just WooCommerce and MailPoet active, along with a default theme? Is the problem resolved at that point? If the problem persists, please do create a new thread so that this doesn’t get lost in this chain. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Facebook doesn’t show in Woocommerce Integrations tab, orders not syncing](https://wordpress.org/support/topic/facebook-doesnt-show-in-woocommerce-integrations-tab-orders-not-syncing/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 3 months ago](https://wordpress.org/support/topic/facebook-doesnt-show-in-woocommerce-integrations-tab-orders-not-syncing/#post-15202529) * Hi [@lizalake](https://wordpress.org/support/users/lizalake/) – * Thanks for reaching out! * We’ve seen a few similar cases like yours, and it seems that it is happening because you’re using the featured “Shop Pay for Instagram and Facebook” that is not available for WooCommerce yet. * In this case, you would need to change the settings for making sure that it works as expected. * To do this, in WooCommerce / your site, go to **Marketing > Facebook > Connection** and click `Manage Connection`: * Image Link: [https://d.pr/eGsFYF](https://d.pr/eGsFYF) * This will take you to the page where you can manage the `Shop` page. It will be under the **Commerce** section. Go to **Manage Shop** as seen here: * Image Link: [https://d.pr/i/iMKt5H](https://d.pr/i/iMKt5H) * Now, go through and select **Checkout on another website** as seen in this screenshot: * Image Link: [https://d.pr/i/6wIfiN](https://d.pr/i/6wIfiN) * Save this, and follow through the rest. After everything is saved, go back to your Shop on Facebook and test to see if the `Buy Now` button was replaced with one that looks the same as from our test site. * In regards to the current order, you can let your customers know the order was done through the Facebook Pay app which is not connected to WooCommerce at all, so it cannot be canceled via WooCommerce. * As you can’t manage the orders on WooCommerce, please let the customers know that they can cancel their own order via requesting a refund/cancellation of the payment on their card. * A manual order can then be created that matches their item(s) and sent so they can pay for it anew. * Let us know if this helps! - This reply was modified 4 years, 3 months ago by [laceyrod](https://wordpress.org/support/users/laceyrod/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] Digital Wallet Headaches](https://wordpress.org/support/topic/digital-wallet-headaches/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 3 months ago](https://wordpress.org/support/topic/digital-wallet-headaches/#post-15175232) * Hi [@miclovin](https://wordpress.org/support/users/miclovin/) – * Thanks for following up. * > Ok, does enabling that guest checkout option in the screenshot eliminate the > problem with existing emails? Ive disabled the digital wallet and dont have > a testing site, just the live one. * When testing the regular checkout (with guest checkout enabled), I was able to place an order using an email address that was already associated with an account just fine. * However, when testing with the Digital Wallet, I wasn’t able to reproduce your initial issue. Even with account creation required, I still had the option in my Apple Settings to change the address and email to something other than what was logged in WooCommerce, and my order went through without error. Perhaps that’s because I was testing in Sandbox mode, but without being able to test in live mode, I cannot confirm 100%. * Since regular checkout (with guest checkout enabled) allows alternate emails, I’m suspecting you shouldn’t have a problem here. * I hope this helps clarify! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] problema con spedizioni](https://wordpress.org/support/topic/problema-con-spedizioni/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 5 months ago](https://wordpress.org/support/topic/problema-con-spedizioni/#post-15062120) * Hi [@hellsbrigade](https://wordpress.org/support/users/hellsbrigade/) – * As I understand, when you add the zip codes to your zone and use “Sassari” as the Providence in checkout, you get the “Italia” zone rates, but when you omit the zip codes in the Shipping Zone, you get the “Zone disagiate” rates, is that correct? * Based on your screenshot here: [https://snipboard.io/7sTxhL.jpg](https://snipboard.io/7sTxhL.jpg) * Can you add the full address in checkout and let me know if the rates change? I don’t see a place in checkout to add the postcode, but once you do, does it match the first zone again? * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Search Result Improvement](https://wordpress.org/support/topic/search-result-improvement/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 5 months ago](https://wordpress.org/support/topic/search-result-improvement/#post-15028811) * Glad to hear and thanks for the update! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Blocks] Checkout: ERROR (WooCommerce Blocks)](https://wordpress.org/support/topic/checkout-error-woocommerce-blocks/) * Plugin Support [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/checkout-error-woocommerce-blocks/#post-14755136) * Hi [@tryhardwev](https://wordpress.org/support/users/tryhardwev/) – * Thanks for your reply! * > I think when a customer is adding to cart and we suddenly change the product > status to out stock the error will show up. * Do you have a visual or a screenshot of the specific error your customers are seeing? I’m still not quite following. It sounds like if you’re changing the product to `Out of Stock` while the customers are checking out, they are greeted with an error preventing them from checking out, but I’d think this would be expected if the item is Out of Stock? * Please send us a screenshot of the specific message your customers are greeted with so we can better understand 🙂 * You can use [https://snipboard.io/](https://snipboard.io/) to send screenshots here. You’ll just drag and drop the image into the window, and it will generate a URL to paste into this thread. * > But the Phone required in our check out page is not working unless you clicked > it. * Can you also please share your site’s URL so that we can take a closer look at this behavior? * Thanks and looking forward to your reply! - This reply was modified 4 years, 8 months ago by [laceyrod](https://wordpress.org/support/users/laceyrod/). - This reply was modified 4 years, 8 months ago by [laceyrod](https://wordpress.org/support/users/laceyrod/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Facebook for woocommerce slows down the site](https://wordpress.org/support/topic/facebook-for-woocommerce-slows-down-the-site/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/facebook-for-woocommerce-slows-down-the-site/#post-14721373) * Hi there, * Thanks for your reply. * I see you do have quite a bit going on with the site. Can you perform a test with just WooCommerce and Facebook For WooCommerce active and all other plugins deactivated? * Also, can you install Query Monitor and check to see if any queries are flagged as slow? If so, I’d recommend contacting your host directly with details of that query. They can then run the query directly against your site’s database to see whether it still runs at the same speed or not. * If the query is also slow (two seconds or more) when ran against the database, that will indicate that the core issue is related to the site’s database server or configuration. In that case, the company you pay to host your site will be in the best position to help further. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Woocommerce frequntly bought together](https://wordpress.org/support/topic/woocommerce-frequntly-bought-together/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-frequntly-bought-together/#post-14720173) * Hi [@tsakman](https://wordpress.org/support/users/tsakman/) – * Thanks for reaching out. * Additionally, you could look into using the following products to incorporate this feature: * – [https://woocommerce.com/products/bought-together-for-woocommerce/](https://woocommerce.com/products/bought-together-for-woocommerce/) – [https://woocommerce.com/products/frequently-bought-together/](https://woocommerce.com/products/frequently-bought-together/)– [https://yithemes.com/themes/plugins/yith-woocommerce-frequently-bought-together/](https://yithemes.com/themes/plugins/yith-woocommerce-frequently-bought-together/)– [https://wordpress.org/plugins/woo-bought-together/](https://wordpress.org/plugins/woo-bought-together/) * There are likely others out there, I just found these from an initial search. I hope this helps! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Google for WooCommerce] Great work](https://wordpress.org/support/topic/great-work-981/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/great-work-981/#post-14717779) * Hi [@ianttt](https://wordpress.org/support/users/ianttt/) – * I am happy to hear you’ve had a great experience with the plugin. We appreciate the positive feedback as well. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] very slow loading (?add-to-cart=) 11 seconds](https://wordpress.org/support/topic/very-slow-loading-add-to-cart-11-seconds/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/very-slow-loading-add-to-cart-11-seconds/#post-14700046) * Hi there, * Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as `Resolved` now for the overall health of the forums. Please feel free to open a new one if you have any further questions. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Hide reviews number on product page](https://wordpress.org/support/topic/hide-reviews-number-on-product-page/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/hide-reviews-number-on-product-page/#post-14700036) * Hi there, * Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as `Resolved` now for the overall health of the forums. Please feel free to open a new one if you have any further questions. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Woocomerece Product Search problem](https://wordpress.org/support/topic/woocomerece-product-search-problem/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/woocomerece-product-search-problem/#post-14700033) * Hi there, * Since this thread has been inactive for a bit, I’m going to mark it as `Resolved` now for the overall health of the forums. Please feel free to check out the resources listed above for additional assistance. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Export Fail](https://wordpress.org/support/topic/woocommerce-export-fail/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-export-fail/#post-14700026) * Hi there, * This thread has been inactive for a bit, so I’m going to mark it as `Resolved` now for the overall health of the forums. Please feel free to open a new one if you have any further questions. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Downloadable product error](https://wordpress.org/support/topic/downloadable-product-error/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/downloadable-product-error/#post-14700024) * Hi there, * Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as `Resolved` now for the overall health of the forums. Please feel free to open a new one if you have any further questions. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Woocommerce required item checkout](https://wordpress.org/support/topic/woocommerce-required-item-checkout/) * [laceyrod](https://wordpress.org/support/users/laceyrod/) * (@laceyrod) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-required-item-checkout/#post-14700022) * Hi there, * Since this thread has been inactive for a bit, I’m going to mark it as `Resolved` now for the overall health of the forums. Please feel free to check out the resources listed above for additional assistance. * Cheers! Viewing 15 replies - 1 through 15 (of 1,191 total) 1 [2](https://wordpress.org/support/users/laceyrod/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/laceyrod/replies/page/3/?output_format=md)… [78](https://wordpress.org/support/users/laceyrod/replies/page/78/?output_format=md) [79](https://wordpress.org/support/users/laceyrod/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/laceyrod/replies/page/80/?output_format=md) [→](https://wordpress.org/support/users/laceyrod/replies/page/2/?output_format=md)